Edward's Plumbing & Heating

Initial Business Response /* (1000, 8, 2016/02/10) */
The customer is correct about the window. We do in fact have the pane that needs to be replaced & have had it for 3 weeks.The original pane ordered was broken upon delivery. I am not happy with the way this file of ours has transpired & will...

contact the customer with the options we can present.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I indicated in the original complaint, I have no interest in having the company do the work at this point. They indicated they got the new pane 3 weeks ago? Another example of getting no communications from them at all, unless I asked for an update, or in this case, filed a complaint. I would like to get two estimates from two other companies for the cost to repair the window, and have Service Master pay the lowest amount to me in the form of a refund so that I can hire a company to finally repair my window.

Initial Business Response /* (1000, 10, 2015/06/12) */
To Whom it may concern:
It is unfortunate this situation has risen to this level.
At this point all I can do is apologize for not returning Ms [redacted] calls. [redacted]
It appears in her complaint that Ms...

[redacted] would still like us to continue to finish the work. We will call the customer on the 15th of June to set a time to complete the job.
[redacted]
General Manager
Initial Consumer Rebuttal /* (2000, 12, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did call me on the 15th. An employee did visit to do an assessment on the required work. They said it would be repaired in 2-3 weeks. [redacted]