Edwards Mini Storage

Please see attached

In response to the claim the on July 14, by [redacted] :The initial inventory was conducted on July 1st in which the unit didn't come up as empty, meaning that there was a lock on the doorIn the claim its stated that there were items inside, it is impossible to know if there were or weren't items present because legally we can't cut a lock until the legal and lock phaseWe conduct a second inventory each month before the day time limit to return a security deposit, July was scheduled for the 15th of JulyAfter Ms [redacted] called our office at around 15am on the morning of July 14th, we told her we would go those units that day and see if a lock was still presentAt that time there was no lock on the door leading us to believe there was error in the July 1st inventoryWe then phoned [redacted] who is the primary leasee to inform him that the deposit was being mailed out that afternoon, there was no voicemail on the number provided therefore we then sent out an email explaining the situationThe deposit was mailed out on the afternoon of the 14th before the day legal turn around timeThe claim also stated that we refused to return the deposit back which is false, we explained to Ms [redacted] that we would check into the issue and let her know later that day which is exactly what happenedPlease let us know if there are any further questions or concernsSincerely,

---------- Forwarded message ----------From: Warren [redacted]Date: Sat, Oct 29, 2016 at 8:19 AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: Revdex.com <[redacted]>I have received my deposit back....

Thank you for your help.

In response to the claim the on July 14, 2015 by [redacted]:The initial inventory was conducted on July 1st in which the unit didn't come up as empty, meaning that there was a lock on the door. In the claim its stated that there were items inside, it is impossible to know if there were or...

weren't items present because legally we can't cut a lock until the legal and lock phase. We conduct a second inventory each month before the 21 day time limit to return a security deposit, July 2015 was scheduled for the 15th of July. After Ms. [redacted] called our office at around 9 15am on the morning of July 14th, 2015 we told her we would go those units that day and see if a lock was still present. At that time there was no lock on the door leading us to believe there was error in the July 1st inventory. We then phoned [redacted] who is the primary leasee to inform him that the deposit was being mailed out that afternoon, there was no voicemail on the number provided therefore we then sent out an email explaining the situation. The deposit was mailed out on the afternoon of the 14th before the 21 day legal turn around time. The claim also stated that we refused to return the deposit back which is false, we explained to Ms. [redacted] that we would check into the issue and let her know later that day which is exactly what happened. Please let us know if there are any further questions or concerns. Sincerely,

Please see attached.