Education Matters

Initial Business Response / [redacted] (1000, 8, 2016/09/08) */ Contact Name and Title: [redacted] Contact Phone: 775-356- Contact Email: [redacted] A sign for one of our upcoming promotions was mistakenly put out two days earlyThis issue occurred because of miscommunication within our organizationThere was communication between management and the customer in an attempt to explain and resolve this issueWe took this issue very seriously and involved the District ManagerThe District Manager contacted the customer in an attempt to rectify this occurrence Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They provided compensation for the error

Initial Business Response /* (1000, 8, 2016/09/08) */
Contact Name and Title: [redacted]
Contact Phone: 775-356-3969
Contact Email: [redacted]
A sign for one of our upcoming promotions was mistakenly put out two days early. This issue occurred because of miscommunication...

within our organization. There was communication between management and the customer in an attempt to explain and resolve this issue. We took this issue very seriously and involved the District Manager. The District Manager contacted the customer in an attempt to rectify this occurrence.
Initial Consumer Rebuttal /* (2000, 11, 2016/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They provided compensation for the error