Ed's Small Engine Repair

Mr. [redacted] had taken the unit to another repair facility that supposedly rebuilt the carburetor, cleaned the fuel system and replaced the ignition switch on his unit. After charging Mr. [redacted] several billable hours of diagnostics they could not determine the cause of Mr. [redacted]s engine cutting off...

after running a few minutes. The previous repair facility could not determine if the cause was electrical or mechanical in nature. Mr. [redacted] was distraught that after having paid several hours of diagnostic labor there, the machine unable to run and the reason and cause of the failure not determined.
Unfortunately the other repair facility after having cleaned up the carburetor and replacing the fuel filters failed to clean the fuel tank itself which contained about a 1 1/2 layer of sludge on its bottom. When fuel was added to the tank the sludge simply plugged up the new fuel filters, fuel pump and recontaminated the carburetor.
All the work Mr. [redacted] had previously paid the other repair facility to perform had to be redone in order to get to the point where the engines intermittent operation could be properly diagnosed and a determination made as to whether the cause was an internal mechanical or electrical problem as Mr. [redacted] had asked us to do.
Mr. [redacted] thought the fuel system had already been properly repaired, it had not. Mr. [redacted] asked for us to diagnose his engine after representing to us the fuel system was rebuilt and in good working order, it was not. In fact, the unit would not even start. Mr. [redacted] stated he had cleaned the fuel tank himself, yet sludge remained in the bottom of the tank that plugged up the entire fuel system.
After cleaning the fuel tank and carburetor, replacing plugged fuel lines, filters and replacing the fuel pump the unit ran without any additional engine problems. The entire problem was the fuel system and the half-baked mediocre attempts by others at resolution. The units alternator also failed to charge which was remedied by repairing the ground.
Mr. [redacted] was billed 65.00 for labor and $56.81 for: 1-fuel pump, -6 fuel line clamps, 1-fuel filter,. 4ft fuel line, -1 fuel tank bushing, fresh gasoline and shop supplies which were required to diagnose his engine for internal engine or electrical problems which was well below the written $180 Product Service Agreement for large riding mowers between Mr. [redacted] and us. (see enclosure)
Mr. [redacted] stated he was not going to pay for the parts installed, because he had had that already done at the other shop. Mr. [redacted] was informed that theft of goods or services was a crime and if he was going to be a deadbeat to unload the unit of his trailer. Mr. [redacted] was given a choice pay the bill or leave the equipment and chose to pay the bill.
Mr. [redacted]s engine operates correctly now and he was charged a fair price. We will not take responsibility for nor be shortchanged due to some mediocre repairs and overcharging Mr. [redacted] accepted at another facility. Unfortunately, Mr. [redacted] wants to project that previous bad experience on us.

One other thing I did not mention. I stated to the owner. If someone brought a mower in and it needed complete rebuild . Would he just fix it and not notify them what it needed and price would be 1000. That is what he did to me. Ripe me off just is not a lot of money . His response is just pointing the finger at me , to make me look bad.
Dod want refund . Just don't want him to rip anyone else off or be treated the way he did me.