Ed's Plumbing

In response to the accusation against me:
The home owner called me and wanted me to find out why her  water lines were freezing in the winter. I discovered her main water line was only 12 inches deep and outside it came up to about 8 inches and branched off to the sinks and toilets,...

etc. These lines were 8 to 10 inches deep running under the house and coming up through the floor. I explained that she needed to run new lines inside her house to stop them from freezing up. The home owner and I sat down and made a contract of things she wanted me to do. Not only did I fulfill the contract, I put an expansion tank on her water heater, installed a new frost proof hydrant on her house, and fixed 2 vents running outside her house at no additional charge. I finished the work and she signed the contract and gave me a check for the balance owed. The next day, I stopped in to look and make sure everything was good, and that's when she told me she wanted water in her garage, which is 20-30 feet away from her house. If she had mentioned that when I had the trencher there, I would have done it, but it was not in the contract. I read over the contract with her and could not make her understand that a detached garage was not part of her house. Now about the linoleum, she pulled a ripped piece of it back in her utility room, removed 2 pieces of wood and showed me where she had thawed out her water lines. Now she's saying I ripped the linoleum! I've been in this line of work for 25 years or more and I go out of my way to do it right and to make my customers happy.