Ed's Liquor & Video

The Nissan Altima that was sold was inspected by our service department on 4/11/2017 where they inspected the car, did a state inspection, oil change, front and rear brake replacement, air filter replacement, and the tires passed inspection. when the customer brought the car in 5/3/2017 we fixed a...

tire and did another oil change and on 5/17/2017 we replaced a tire. we will continue to repair the vehicle for the customer and will loan her a vehicle.

I'm sorry the [redacted] feel this way , there are many types of pre-approved ! We absolutely could've put Mrs [redacted] on the loan but the rate would've been higher , her credit score wasn't as good as her husbands, so we did that to get them a lower interest rate! Her husband could've said he didn't want...

to that or the payment at anytime ! As far as her payoff we ach'ed the payoff on 5-20 and received the title back from the bank yesterday ! Mrs [redacted] told me it was our responsibility to remove auto-pay from her bank , and I explained that we couldn't call her bank and change payment instructions on her behalf ! I told her the bank would refund her payment to her ! I offered her documentation to her and the bank to show we had done everything on our end to resolve the payoff ! We have paid off her trade , we have corrected the spare tire issue by sending the salesman to her with a replacement! The one thing we can't fix is the fact that her husband elected to do the deal and sign at a higher payment then what she wanted! If they have any further issues I will be glad to assist anyway I can! Sincerely [redacted] Ceo