Edmonton Trailer Sales & Leasing Ltd

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Contact Name and Title: [redacted] SALES MANAGE Contact Phone: XXX XXX XXXX Contact Email: [redacted] @edmontontrailer.com On March 6th Edmonton trailer was given a credit card over the phone to act as a deposit on a new [redacted] tri axle tank trailerAt that point the trailer was taken off the market for anyone else to be able to purchase itOn approxMarch,20,Edmonton trailer processed the deposit and began to secure financing for the unit and obtained a prime approval in the following daysOn approxApril, 4,customer decided he did not like the terms of the approvalWe did not take the deposit with a condition of subject to finance approval as customer never stated he was even going to use our financing at the beginningThe reason we are unwilling to give the deposit back is we took the unit off the market for others to purchase and we base our future orders and inventory levels on deals with deposits Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) we resolved the issue so thx for your help in the matter!

Initial Business Response /* (1000, 5, 2015/05/21) */
Contact Name and Title: [redacted] SALES MANAGE
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@edmontontrailer.com
On March 6th 2014 Edmonton trailer was given a credit card over the phone to act as a deposit on a new [redacted] tri axle tank...

trailer. At that point the trailer was taken off the market for anyone else to be able to purchase it. On approx. March,20,2014 Edmonton trailer processed the deposit and began to secure financing for the unit and obtained a prime approval in the following 10 days. On approx. April, 4,2014 customer decided he did not like the terms of the approval. We did not take the deposit with a condition of subject to finance approval as customer never stated he was even going to use our financing at the beginning. The reason we are unwilling to give the deposit back is we took the unit off the market for others to purchase and we base our future orders and inventory levels on deals with deposits.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
we resolved the issue so thx for your help in the matter!