EdHelper.com

I have tried several times to have my password sent to me but after 3 days and a dozen request for password, I still have not received anything. I have paid for a product that I have not even been able to use because you can only use the password they provide and I have moved locations several times over the last 6 months and have misplaced the password. I have tried to get the password in the past with no luck and decided to try again since school has started and once again nothing.

This was once a reasonably priced and fairly decent website. What on Earth has currently happened? They happily took my money, but immediately there was an issue with my password. I am still unable to officially login and there have been no reset links sent to my email, even though there are claims that they were sent.

We did not receive any prior e-mails from the customer regarding his login problem Upon receipt of the complaint from Revdex.com, We e-mailed [redacted] with his account login information In addition, we extended his subscription by three months (to cover the months he was unable to access his account) to February We hope [redacted] will find our offer a resonsable solution Thank you

We did not receive any e-mails from this customer prior to receiving the complaint he filed with the Revdex.com We sent the following e-mail to the customer: [redacted] We received a complaint you filed with Revdex.com regarding your edHelper account We did not receive any of your e-mails prior to the complaint We are sorry to learn that you had trouble accessing your edHelper subscription You purchased a 2-year edHelper subscription on 12/12/ You were unable to access your account because the e-mail address and/or password combination you entered did not match any accounts in our file.Just as a reminder, here is your edHelper login information (not case sensitive): E-Mail Address: [redacted] @ [redacted] .NET Password: [redacted] We extended your subscription by four months to March so that you can get the full years service you purchased for If you still have problem signing in, please include in your e-mail the exact error message you received Thank you.Regards,edHelper Customer Service [redacted] We hope above e-mail will resolve the problem he experienced in accessing his edHelper account Thank you

The PDF file [redacted] provided was our pre-made packets which include various subjects We informed [redacted] that if he wants specific type of worksheets (e.greading comprehension only or "order of operation" math questions only), he needs to search the specific topic that he's looking for from our website We issued [redacted] a full refund on 4/2/ We also informed him that we will keep his subscription active for two months (complimentary through June 2018) We hope that way it will give [redacted] more time to get familiar with our website

My complaint was resolved

The PDF file [redacted] provided was our pre-made packets which include various subjects.  We informed [redacted] that if he wants specific type of worksheets (e.g. reading comprehension only or "order of operation" math questions only), he needs to search the specific topic that he's looking for...

from our website.  We issued [redacted] a full refund on 4/2/18.  We also informed him that we will keep his subscription active for two months (complimentary through June 2018).  We hope that way it will give [redacted] more time to get familiar with our website.

We did not receive any prior e-mails from the customer regarding his login problem.  Upon receipt of the complaint from Revdex.com, We e-mailed [redacted] with his account login information.  In addition, we extended his subscription by three months (to cover the months he was unable to access his...

account) to February 2017.  We hope [redacted] will find our offer a resonsable solution.  Thank you.

We did not receive any e-mails from this customer prior to receiving the complaint he filed with the Revdex.com.  We sent the following e-mail to the customer:[redacted]We received a complaint you filed with Revdex.com regarding your edHelper account.  We did not receive any of your e-mails prior to the...

complaint.  We are sorry to learn that you had trouble accessing your edHelper subscription.   You purchased a 2-year edHelper subscription on 12/12/16.  You were unable to access your account because the e-mail address and/or password combination you entered did not match any accounts in our file.Just as a reminder, here is your edHelper login information (not case sensitive):   E-Mail Address: [redacted]@[redacted].NET Password: [redacted]We extended your subscription by four months to March 2019 so that you can get the full 2 years service you purchased for.  If you still have problem signing in, please include in your e-mail the exact error message you received.  Thank you.Regards,edHelper Customer Service[redacted]We hope above e-mail will resolve the problem he experienced in accessing his edHelper account.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I did as I indicated contact them many time via the customer service options available on their website, I feel their website customer service has no resource for the customer to contact them directly. Only through automated links which clearly are not working, they should investigate their customer satisfaction on the internet when I did I found many people complaining of similar issues.
Regards,
[redacted]

We did not receive any prior e-mails from the customer regarding his login problem.  Upon receipt of the complaint from Revdex.com, We e-mailed [redacted] with his account login information.  In addition, we extended his subscription by three months (to cover the months he was unable to...

access his account) to February 2017.  We hope [redacted] will find our offer a resonsable solution.  Thank you.

Review: I have a valid account with this service and have sent multiple requests to have my password information emailed to me. I have been unsuccessful at contacting anyone at the site, and have been unable to use the services I paid for.Desired Settlement: I am a repeat customer and enjoy the content of the site. I'd like to have a month added to my subscription and access to the site.

Business

Response:

Customer did not receive her password probably because the auto-reply (of "forgot password?" e-mail) was blocked or filtered to the spam folder by the customer's e-mail service provider. We manually sent an e-mail to the customer with her login information. We will also mail a copy of that e-mail to the customer. In addition, we extended the customer's subscription by one month to May 2014.