Eden's Moving Services LLC

The customer service manager is reaching out to the client, just being cautious to as attempted contact was the initial complaintWe have handled our employee here in-house and will apologize to the complainant once we contact herLike every company that receives leads we pay for them and as far
as the attempted contact is concerned our employee acted accordingly

Complaint: ***
I am rejecting this response because:
I spoke with *** on the 30th because I called to find out why the delivery company that you all hired to transport my goods had arrived earlyAs I stated, I called and left several messages telling *** I was waiting on my disability check and wanted my items delivered in mid OctoberSo when I called on the 30th it was to find out why they arrived on that day when I had chaned the date but never received calls back pertaining to the changeI had an apartment lined up in Oregon prior to leaving ColoradoSo why would I request to have my things placed in storage when I already had a place to live? Your company has my destination addressYou are twisting the truth and what actually happenedThe only reason I made the call to your office on the 30th was to find out why the delivery guys had arrived early when I requested them not toAnd yes, I was demanding for your company to place my goods in storage at your expense since you did not care and ignored myrequest for an October deliveryWhy would I pay the remaining balance to have my things placed in storage when I already had an apartment to live in that your drivers came to on September30th? Your responses are clearly to cover up your neglecting to follow my request to have my goods delivered at a later date in OctoberThis is why you ignored my calls and claim I never left voice messages in which I didAnd as I stated, my sofa did not have furniture pads around it when it was packed on your delivery driver's truckItvwas only packed with the shrink wrap I placed on it with the help from the pickup driverIt's very apparent that your company did not take the time or the professionalism to secure my only piece of furniture in addition to my headboardYour company ruined my sofa and you need to take responsibility instead of passing the blame to the driving company that you hiredAnd no, nobody has contacted meIt's unacceptable how you treated me and damaged my goodsI used your company in good faith and your company was negligent and being dishonestI will pursue my legal rights in this matter
Sincerely,
*** *** ***

I'm not sure what happened initially with the payment, I'm thinking it just wasn't written down as paid on the bill so he tried collecting it again, but it does seem that was worked outAs far as the bubble wrap issue, we do typically require any furniture pieces to be wrapped, which we do so with
blanketsI've attached the inventory for this customer, which shows that we used blankets to wrap her sofa, so that was definitely protected while in our warehouseAs far as her contacting us about remaining in storage for longer than we were originally told by her, I'm not sure who she was trying to contactI spoke with her on the 20th of September, which we discussed a few things about her delivery but not once did she mention not being ready for that deliveryThe next time someone spoke with her and we have record of her calling was on the 30th, which I believe was the day just prior to her being delivered, saying that she would be getting her own storage for delivery because she wasn't ready at that time I guessWe do not avoid customer's phone calls either, if one person doesn't answer there's a chain of us and it will just get forwarded to the next person, so someone usually always answers if anyone calls inIf not, we'll return a missed call almost immediatelyWe did charge an extra $upon delivery, which was a discount of what she could've been chargedShe should've needed a shuttle, which would have cost $350, but rather, we did a long carry because the truck couldn't pull up close enough, which came out to $As far as the couch that got wet, we definitely don't have leaks here in our warehouse, if so the whole load probably would have been damaged and soakedWe spoke with the company who delivered, and they mentioned having a small leak in their truck, so they will take care of that with the customer directlyI'm very sorry that happened, it is unfortunate, but we do have a claims process that every customer must go through for any damagesI sent that form over to the customer on the 3rd, a few days after her delivery took place, so I've feel we've done all we can at this point, the carrier who delivered should be handling the couch problem

Have reached out to the client in an attempt to resolve this matterWaiting for a response

I'm sorry that you feel this way but to be honest about it, Eden's moving services feels that we were completely mislead by you and here is exactly why: You have provided us with the following list of items needed to be relocated: Book case Dish pack box - CP Grandfather clock - CP Futon Gun Cabinet Ottoman Loveseat Flat screen TV - CP A total of Items that came up to CF and packing charges of $for all of the CP (company packing) listed aboveWe hold a handwritten signed moving estimate by you approving and confirming the list of items above as well as the terms and conditions of the moving estimate which are as follows: This moving estimate is binding for the inventory list which you have provided for your sales representativeYour price is subject to change only if the actual inventory you have increases on the pickup date or if the description/ dimensions you have provided are not accuratePacking supplies are not included unless otherwise mentioned on the Relocation Estimate SectionThis Moving Estimate Does Not Included The Following Services (Unless Otherwise stated in Relocation Estimate): *Packing supplies such as boxes, bubble warp, shrink wrap, packing paper, crates, etc*All cabinet, dresser drawers MUST be emptied out before being loaded onto the truck Delivery Schedule: The delivery process will begin from your first available date to accept the goods and NOT from the pickup dateBecause nationwide moving companies consolidate their moving shipments, delivery general time frame by law is up to business days from your first available date to accept your goodsEden's Moving Services averages a time frame of 1-business days from you first available date to accept your goodsPlease be advised that unforeseen errors might occur such as bad weather, traffic, road conditions, mechanical breakdowns and issues with earlier drop-offs which may delay subsequent deliveriesThere are NO guaranteed delivery dates due to the circumstances referenced above as well as the routes of our wheeler tractor trailersNow to what actually happened on the day of the pick up: A total amount of items (additional items) - CF extra Packing and packing supplies: * Small box * Picture box * Wardrobe box * Items shrink wrap * packages of packing paper (lbs.) * Rolls of packing tape * custom made soft crates for fragile itemsThese additives of items, packing supplies and packing services increased your moving estimate from $to $6,I would like to emphasize that the total price of $6,was APPROVED and SIGNED by you PRIOR to even touching a single item in your homeThe driver even asked you if you would like to continue with the current price or cancel the serviceWe were totally not prepared for this move due to these changes which forced us to drive times back and forth to your residence.A part of the customer's responsibilities, by law, is to read all moving documents issued by the mover. Eden's Moving services, a legitimate mover, has provided you with a written estimate which was based on the information you had provided to your sales representative. We have done EVERYTHING we could to help your relocate from NM to IN as quickly as possible, within business days from your first available date. Eden's moving respects every negative and positive feedback that our customers provide as long as it's written based in what really happened. At this point of time and due to the circumstances, Eden's moving services is seeking legal advice against your accusations and misleading posting onlineWe have requested multiple times for you to send us over screenshots of the texts you have as well as any emailsYou sent us one email in which you just typed what the texts supposedly said, you could've easily changed what was actually saidIf you can show us that we have done wrong by our contract we would be completely willing to work with you, but we've done everything we can to get that information from you and have not received anything in returnOur customer service even listened to every one of the phone calls exchanged between you and our company, and we have not found any proof that we have done wrongWe feel like you have taken advantage of us and our good faith by accepting our terms and conditions and after that posting reviews online

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessary
Sincerely,
*** ***

*** replied,"I have sent a signed copy by mail. Thank you for your attention to this matter. *** ***"All good

Complaint: ***
I am rejecting this response because: Eden's response was they were willing to work something outThat is NOT TRUEWhen I called them to discuss they told me because I had posted on the Revdex.com they were not going to pay me anything beyond what is legally necessaryThat amount is the cents per pound which they determined was $I singed their release and returned itI have never received any check from them and they will not reurn my calls
Sincerely,
*** ***

To whom it may concern,This move was indeed a two-part moveThe client was moved into our climate controlled warehouse for storage, and then moved out of our warehouse and into their new locationI would like to note that the client gave us a great review for the first part of the move, but it was
not until after delivery that this changedThe majority of the reason seems to be due to the damage of the piano, which I would like to address firstThe piano was indeed packed by a third-party and arrived to our warehouse completely wrapped from said third-partyAt this time we had no way of knowing what the condition of the piano was, and left it wrapped from third-party packers. In regards to the damages to the chest and other items I would like to point out that full value protection was offered, as well as additional insurance coverage information and optionsFull value protection was not purchased by the client and as such *** explained the limited liability coverage of cents per lbs per article we are liable for as required by the *** ***We explain this to all clients as well as offer several options for additional coverageThe damages to the chest leg should have been handled better, and the employee is question has been brought in for retraining to ensure this does not happen again in the future.I would also like to address that the foreman *** was not fired due to legal issues, but decided to go his separate way for personal reasonsThe sales rep *** still works for our company (never went anywhere) and is one of our best employeesDue to the situation and because we value our clients, we would like to increase the $that *** Claims offered to $(little over double) although by law we are only liable for the cents per pound per articleIf the client is interested in a $settlement with us, we simply need a settlement form filled out and returned to us and we can process the reimbursementIf the client is unsatisfied with this the next step will be to go to arbitrationThis includes a fee for both parties and a settlement

Complaint: ***
I am rejecting this response because Eden's Moving Company's explanation is incomplete. I did indeed tell *** about ALL of the things I had to moveWhen indicating I could not update the website estimate, I sent the email to *** to let him know there were adjustments and received the text message I sent. I welcome the opportunity for Eden's team of lawyers to request and subpoena my phone records (Verizon), as well as my email (gmail.com) to corroborate my testimony of what I provided in good faith, as well as to provide all recordings, emails, and text from all support staff from Eden's Moving Company to be part of the court records.I further request that in Eden's pursuit of legal action that they include depositions from the moving company driver, *** (as well as the hired team), as well as phone records from my ex husband (also Verizon) regarding what happened when the mover's showed up to my house. *** came back the first night until pm, then arrived the next day on Friday at pm, staying until am where my EX HUSBAND, who was by court order expected to have the house despite the delays of the moving company, yet returned to the house and found the moving company still there. *** was by himself and had my ex husband MOVING THINGS ONTO THE MOVING TRUCK. My exhusband should NOT have ever met anyone from the moving companyAND if this were not bad enough, *** could not fit all of the things onto the truck and had to store things in the garage of my now exhusband's home for retrieval the following evening(text messages from my exhusband can be subpoenaed from Verizon from both my and my exhusbands phone for time stamps of when *** left, stored the items, and picked up the next day). *** stored a mattress and boxsprings WHICH WEREN"T EVEN MINE (please check MY inventory list). This behavior is not acceptable to have my ex husband helping *** to load the truck because *** did not have proper help and to store items that weren't even mine in my ex husband's house--now well past the court order deadline. This is very unprofessional behavior indeed.I welcome the Revdex.com to make all of this information public and post on their website. I cannot imagine that anyone would agree that having a driver well past a court order, without proper help, having an exhusband who was not compensated nor expected to help, be part of the moving crew would be considered professional behavior by a moving company nor storing items in a garage of my exhusband that wasn't even mine. *** knew of the court order the first time we spoke when *** called the first time to schedule my move many days before the agreed upon dateThis behavior was not acceptable nor professional by any moving standards.Please send your lawyer's address for future correspondence to my address on the inventory list and/or to my email also provided so that we may move this litigation process forward. I welcome the opportunity to have all of this information be presented to a judge since we cannot come to any agreementPlease ask your attorneys to include my exhusband's phone records in particular---all from Verizon, as part of his deposition so that you may rest assured that no information has been altered in any way.I will look forward to hearing from your attorneys. *** ***

We will be contacting this client tomorrow to offer some compensationThe packing material overcharge was refunded on 8/10/to the client's cardThe stair fee was due to a misunderstanding with our driver, which we corrected immediatelyAs for the invoice, a final one was emailed on 8/16/17, but to make sure the client receives it I just emailed another oneWe cannot refund the deposit but will offer the client some compensation for the damaged items

Initial Business Response /* (1000, 9, 2015/07/09) */
In response to *** *** request, I just want to say that I'm in total agreement with ***, he is owed an apology
We do sincerely apologize for any miscommunication and for any damages that occurred with your move
I
know that others on staff as well as myself have either spoken or tried to reach out to *** without success (vmail, email, text)
I'm afraid however that as far as ***'s request for Eden's to issue a refund is not acceptableWe do understand that there was some miscommunication that happened, however it was corrected and within the time frame the contract listed
There was a misunderstanding on the date of delivery by our driver, however once *** brought it to our attention, it was immediately rectified
I confirmed that *** did not purchase additional insurance and that our staff member (***) has also provided *** with official claims forms and directions (emails on 6/& 7/6)
I have attached all contracts signed by *** stating that he agreed to the terms of the contract
If you have any other further questions, please feel free to contact me direct at the number below
*** ***
Customer Service Manager
XXX-XXX-XXXX
Eden's Moving Services LLC
***@edensmoving.com
www.edensmoving.com
Initial Consumer Rebuttal /* (3000, 11, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, my name is not *** *** please read the complaint name, that's just rude
I do appreciate the apology, as I think we both agree this was not what I expected
In regards to reaching out without success, the only person I have spoken to consistently has been ***She has been amazing on her folland sincerity throughout this processHowever, saying your staff has been unsuccessful in their attempts to reach me is preposterous
As per my discussion with *** on 06/23/2015, I reached out to both *** and *** (with *** CC'd on the email chain)My email went completely ignored until I had additional issues with the movers and sent another email on that chain requesting a follon 06/25/Having heard nothing by 06/28/2015, I sent yet another email saying I expected calls by end of day the following business day (06/29/2015)With that email were pictures of the damages and very detailed explanations of my issues with the service and delivery
On 06/29/2015, I got an email from *** with the claim forms, saying *** would call me when he was back inI still got no call, no explanation, no texts (I never got texts from anyone at Eden's, but I'll address that later on)I replied acknowledging the email and said that I would email *** when I needed help with the forms
I got a call from you (***) on 07/30/2015, a full week after I requested a call from youI was getting a haircut and you left a VM saying you would keep trying to reach me until you got a hold of meI called back to minutes after your VM, apparently missing you and left a VM of my own asking you call me back the next day between and 5pm EST (also I clarified that this would be and 3pm MTN)You never, ever, ever tried to call me backThat's not trying unsuccessfully, that's not even trying
I took the initiative to follwith you on 07/04/via email as it was beyond me why you hadn't reached out to meI explained my concerns with additional damage we found, my frustration with the lack of communication and my extreme disappointment with the quality of the delivery service*** was again the first to reply (07/05/2015), she emailed back saying she had been out of office sick and would call me to follto go over the damageI replied saying I had just CC'd her on the emails to keep her in the loop and was still waiting to hear from you (***)The following day *** reached out to apologize for any delays in communication
So here's where we stand, I don't accept this resolutionYou have still failed at explaining what happened and where the expectations went wrongSo, a few things to help us with this processI've written them as yes/no questions so we can stop dancing around the issues and wasting time
1) Does Eden's moving service believe it is acceptable to carry a boxed inch TV, in a box that was designed with multiple handles, for multiple people to carry, over the shoulder of a single mover like a bag of laundry at a non-horizontal angle (btw, I would note here the manufacturers are quite clear that LCD, LED and Plasma TV's need to be kept an a specific angle to avoid damage)?
2) Does Eden's moving service believe it is acceptable for your movers to throw large heavy boxes over their shoulders like a sack of potatoes then carry said boxes up flights of stairs without any usage of a dolly?
3) Does Eden's moving service believe it is acceptable to promise a customer a delivery window on multiple occasions, only to finally cancel last minute after the customer has to hound dispatch down for updates when it was clear days in advance that the delivery team wouldn't even be in the state during the delivery window (another note here, Colorado is an oral contract state meaning you can wave the contract around all you want, but an oral statement is considered an addendum to a contract)?
4) Does Eden's moving service believe it is okay for your movers to drop a glass coffee table (in the original *** packing that even *** was able to handle), get a broom from the building super, say it was cleaned up only to leave large pieces of broken glass in a hallway children frequent?
5) Does Eden's moving service believe that when a customer pays so they don't have to worry about the service, it's okay for your moving teams to not have enough people to watch the truck and for your moving teams to request the customer provide an additional person to watch the truck (btw, that's what we supposedly paid you for)?
6) Does Eden's moving service believe it's okay for your drivers to contact your customers to tell them their items arrived in the location state over a week in advance and they have to accept delivery or the delivery will be delayed?
7) Does Eden's moving service believe it's okay to have unknown fluids spilled on customer bins while in transit?
8) Does Eden's moving service believe that they are responsible for the poor packing of items you are paid to pack?
9) Does Eden's believe it is okay for their delivery team to promise a delivery time window the night before, then call the customer half-way through that time window that haven't even left the previous state because the prior delivery got postponed until the next morning thus making that delivery window clearly impossible?
Please answer all of these questions in the requested Yes/No formatThey were the questions I wanted to ask you on the phone, but you still haven't tried to reach out to me since I left you a VM and sent you an email
I was unaware that additional insurance was necessaryIt's also interesting you mention that, because that's not at all something I asked aboutI was under the impression you are "fully bonded and insured," which seems to me like you'd have to be "fully insured." Other options were never offered or provided and your pro-activeness in mentioning this seems like you have quite a number of customer issues that require insurance claim resolution
With regards to the time frame, Colorado is an oral contract stateMeaning, promising an update to a contract with regards to the time frame on the phone is an update to the contractThe worst part is, your service seem to be so poor, you choose to hide behind a contract instead of telling me what went wrong and trying to resolve itYou didn't even have the guts or the care to call and tell me that you wouldn't be delivering in that timeI had to hunt you down for that information
Also, the issue was the delivery drivers was not "immediately rectified." I was promised a follby the NYC team confirming they had been corrected on the delivery time frameI had to call and speak with staff to confirm the issue was resolved because nobody else did
Finally, you said your team reached out to me via textThe Revdex.com requires you provide accurate representations of your account and that never happenedAdding an extra method to make it look like you did extra work is lying on recordI am happy to request a full text history from Verizon to prove so, don't try to fluff things up that aren't real
Regards,
**
P.SI have attached the full email chain demonstrating the lack of communication and a sampling of the pictures showing the various damages
Final Business Response /* (4000, 17, 2015/07/25) */
I did take the time to review all calls that transpired between yourself and Eden's, following up on the claim that your belongings are automatically fully covered
There was never any mention of insuranceI reviewed all the phone calls between you and *** and found no mention of insuranceWithout mentioning your name or anything to do with your move, I asked *** what would she say about insurance to customersShe confirmed that when the topic is brought up, she does say that Eden's is a fully licensed and bonded transportation carrierShe speaks to the fact that Edens is mandated by the Department of Transportation to have a $per lb item, damage coverageThen she goes on to explain that if you wish to purchase additional insurance
To put into perspective, when you fly on a plane, if the airline loses your luggage, they reimburse you a percentage amount for the lossYou never get the value of what the contents actually are or even what the value of the luggage itself is...Unless you buy an additional insurance policy
We will honor the contract to the fullest extentYour claim is being handled at the moment, so we're on the right track
Final Consumer Response /* (2000, 18, 2015/07/27) */
***Document Attached***
Received IRS tax refund checks that had been filed in a filing bin for the moveChecks were sent by business via mail without notification of the find
Will be following up with the IRS for security and due diligence reasonsBut hope that it is correct that this was simply an awkward accident
Email chain from 07/23/below:
Hi ***
Thank you for the additional informationBecause our filing bin had other sensitive data, I perhaps was overly sensitive and reactive to this incident
The bin itself had a damaged lid, but wasn't smashedI assume that it was dropped or fell over at some point for them to fall out of the folder they were filed inI would again note, that these bins were designed to be moved, travel and to hold heavy paperworkThe treatment of our stuff is still problematic for me
Beyond that, as a matter of customer service, I feel like it would have been professional and appropriate to notify us this occurred when the checks were discoveredThey are clearly of large value and it would have been good to have been notified that they were being sent to us
Regards,
*** ***
On Wed, Jul 22, at 6:PM, Nikhil wrote:
Hi ***,
My name is *** and I am the Transportation Manager at Eden's Moving Services, I am sorry to hear about this unfortunate event, How ever we did looked into it and spoke to all people involved in your move, it turns out that This checks were found by driver on the trailer floor while in New Jersey, The driver that found them (which is not the delivery driver) admit that this bin was smashed during transportation due to pressure and some content did spill on the floor, The driver put all content back and re taped the bin so it will hold for delivery progress!
only after transferring the load to the local shuttle agent, He found this checks on floor!
We are at Eden's Moving striving for quality and honorable service we trust our Employees and truly believe that this event is only a coincidence and not any type of criminal act, and the driver found to be trustful and sent the company back this checks to be returned to its owners!
We will respect and comply any investigations or information needed, and are certain that no harm was done as this checks were only in the hand of this specific driver!
Respectfully,
*** ***
Transportation Manager
Eden's Moving Services LLC
Havana street #
Denver, CO XXXXX
Toll Free: XXX-XXX-XXXX
www.Edensmoving.com
***@edensmoving.com

To the best of our knowledge, we have done what we were asked to doWe have two separate inventory lists, one being pages, the other being 7, that separate the load by their destinationWe do have knowledge of a few missing items, which we're working on recovering those currently, and returning her vacuum that we have hereI've attached both sets of inventories, so you can see how we separated thoseEach list has multiple check marks, because we count inventory every single time we do anything with these itemsWhen we unload we check the items off, as well as when we deliver. If there were items that didn't make it off in Las Vegas, the first stop, you could have asked the driver about them and because the rest of those items were on the same truck he could have checked for them at that pointOnce the items are all delivered, of course it will cost a bit more to get our driver to go out, pick up the items and then redeliver to the second locationIf this is something you want to happen, you are more than welcome to call our sales department and set up a move for the relocation of these items

Complaint: ***I triedd responding to Edens several timesI wanted to advise them ASAP to check for my missing boxes.Let me explain the moving process They had one or two guys show up and then a white large van brought more because they saw the size of the homeThere were moving trucks that came I thought that was strange as I have not had a professional mover before However they said they were putting all my stuff possibly by Vegas or California..The guy in charge started explaining that they are putting little stickers on everything It would have been impossible to track their every moveI probably needed an army to verify that they in fact were doing so and after telling the man in charge where each piece was to go...I assumed he would put the prospective sticker on each item..I continued to pack (even though I had packed for days prior, but the guys said they were going to charge me more than the agreed amount I said I have more of my own boxes that I purchased and I was not going to pay them $for a box and another $to pack some thingsI had agreed in advance that the movers would pack my large mirrors and pictures,..So I continued packing my family room tapestry and very special items that included my special italian plates from Italy, etc I did advise the guy in charge that these few boxes were valuable and please take extra special care.Yes they put stickers on boxes -SOMETIMES----they PUT ON THE INVENTORY--- BOX- BOX- PLASTIC BIN -TABLE, ETC, BUT HOW WAS I TO KNOW, AND HE DID NOT SHOW ME EVERY ITEM.(THAT WOULD HAVE BEEN IMPOSSIBLE)they MISSED PUTTING TAGS ON EVERY BOX They unloaded the boxes in California and we checked off the boxes as they were brought off the van, HOWEVER, there were boxes that had no stickers on them that were deliveredOn the inventory, they also show a vacuum and an ironing board There were no sticker numbers on those items either SO YOU SEE....THEY ARE NOT INFALLIBLE I CALLED AND TOLD THEM I WAS MISSING MY VERY SPECIAL BOXES THAT I SPECIFIES AS VERY VALUABLE TO ME------AND WHERE IS MY VACUUM AND IRONING BOARD.wHEN I CALLED AND ASKED TO PLEASE CHECK FOR MY SPECIAL BOXES AND VACUUM ETC....THEY SAID WE HAVE YOUR YELLOW dyson VACUUM HERE IN THE WAREHOUSE They still have my vacuum and they said there was an ironing board but she said it is not mine.So YES I checked off each box when they brought them off the truck but I am missing the only REAL ones that I wanted/needed, etc I had labeled every box that I packed-much to my dismayI thought it would be helpful when unpacking Well, that was my error because they stole every one of the specially marked boxes...One box was wooden jewelry boxes/ another was tapestries, and another was silver wine goblets, approx 40-vinyl record albums from 1950-1960's I am missing a white wooden chair that was the desk chair for the built in desk in the kitchen I am going to contact the Denver police and file a claim for stolen property What I believe happened is either they put the boxes that were labeled extra special and valuable since contents were written- in that large white vanand therefore could easily drop off those items before they were delivered to EDENS storage Or they were stolen and gone through while in EDENS storage facility I will also tell you that one box that had a Edens numb.er label on it -was one that I had packed- was an almost empty box with an orange golf ball.I had packed that box and I can assure you I did not give them an empty box all sealed and taped....so the people at the warehouse also had weeks to go through my itemsI assumed my entire moving order would have been locked.....Now, I think not.I had spoken to and *** and thougt I had sent some pictures-especially of the tapestry, but I had many to send and my computer broke down and I had to get a new hard drive so my computer was out of commission for 2-weeks, and then my printers do not work, so I tried to accommodate filling out the needed paperwork by written hand *** *** (my companion) went to the Temecula post office and mailed the pages hand written to the address on the edens paperwork.I never heard back so I called them and also contacted the Revdex.com to start the process We have the tracking receipt-I hope- in California and I am at my NV home.A lady named *** contacted me and said I need to fill out their paperwork and my hand written pages was not acceptableI am an older senior citizen and I am not really computer savvyYou can probably tell by my typed messageI have tried several times, because that tapestry has so much meaning and personal gift...that and the italian plate and also my children graduation frames pictures are in the box I also had saucers that go under the baby grand piano-and the metal wheels are ruining my new carpetI purchased new ones but cannot even begin to lift a piano.I was stupid to label the boxes and stupid to allow EDENS to store my cherished itemsthank god I hand carried my china and silverware and Waterford crystal, but I have many cherished items in the or boxes.The guy driving the truck was not helpful eitherWhen he brought the first delivery to Vegas, I told him I am missing lots of the furniture All the family room tables, Dining table and chairs, oak chairs, white pieces to match the white pieces to my daughters bedroom setHe said there is someone eases load in between mineI was told that my load would fill the entire truck My delivery was on Sunday in Vegas and Monday morning in California *** the driver said I am not going to reload the other ladies stuff to give me my load in vegas.There were just a small amount of boxes for vegas, but the California home that I purchased was a model and had furniture, however I wanted my piano and a large partners desk and the rice carved bed and night stands and cherry block front desk and banch at end of bed and armoire I also have wing chairs and another decorative chair for California, but the daybed in which they lost the screws to assemble came to CA, and it was to go to NV to my Home for my daughters home nearby.Every table in my family room was to come to Vegas as I needed all of the table here I told the head packer several times.....and I do not know how he messed it up.SO NO, I am not settling for EDENS sheets of paper that you have to sign..I advised every mover asking them where is this...I have gone through every box.I am sure it is THEFT> I am going to contact the police (after speaking to a former DENVER policemanHe advised me after I explained my horrible move, that I need to file a complaint and call the police and I will go to the Denver news team It is sad when companies and/people abuse the elderly children and pets They still have my vacuum and I need to get the furniture to VEGAS where I have storage spaceI cannot even get in the garage in CA, and I have need for the furniture in Vegas...as I instructed the EDEN men Please Revdex.com fight for meI am a senior citizen and a very honest personMy home in Denver was me forever home and my husband died years after building that home I kept up the payments for more years after his death and hated to sell my home, but couldn't part with some very special items that EDENS managed to STEAL from me I find it unbelievable that they only took the boxes that I have marked as special and advisEdens man...that these are valuable to me----well when they saw my stuff....they thought so also.Thank you for your time Please work for me.*** ***Denver
Sincerely,
*** *** ***

At this time we have gathered information from not only our employees involved with this move but the storage unit employees that were present at the deliveryOur driver hurt himself (hand) and informed the client that he must wait for the helpers to arrive to unloadHe was in no way refusing to unload her itemsNot all of her items were delivered because there were many more additional items at pithan we were toldWhen we contacted her and explained the additional cost of the additional items she said she couldn't afford it and that we should leave them and she would schedule to get them picked up another wayShe is now claiming she said to bring them all, which was not the caseShe is also claiming damages to items she packed herself and that were packed prior to our arrival in her storage unit

Complaint: ***
I am rejecting this response because: I do not know if the theres bed bugs in the bed also I paid thousands for the boxes and hired help to wrap and box my things up that that were removed from the boxes that I paid for we are a military family throughout many years and never have I in years saw such unorganized behavior from a so called professional business
Sincerely,
*** ***

***, I’m sorry you feel we’re being irresponsible with this matterWe sent you through the claims process that any other customers with damages or missing items have to go through, it’s no differentI apologize you feel we’re not compensating you enough, but we’re going by our contract that you signed, which is that we cover $0.60/lbThat is how *** claims calculates the amount that will be paid to you, it’s been no different for you than any of our other customersI apologize you feel it’s not enough compensation for what things were damaged, this is why we tried to settle for a little bit higher of an amountIf you’d like to still settle for $we’re more than willing to do that with you, but that’s all we can really do for you at this pointSincerely, *** ***

Complaint: ***
I am rejecting this response because: Spoke with *** and am now waiting to receive the checkI will post when I receive it
Sincerely,
*** ***

We are in contact with this customerIf there was some confusion on what the claim was for we will clear it up with the claims service

Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .***, and find that arbitration is necessary