Eddie Z's Blinds & Drapery-Chicago

I would be happy to discuss the events surrounding MrDipzinskis order personallyI will reach out to him today, but in the in event that I am not able to reach him, he can call me on my cell phone at 630-440-8900.Thank You,*** ***Vice PresidentEddie Z's Blinds and Drapery

I would be happy to discuss the events surrounding Mr. Dipzinskis order personally. I will reach out to him today, but in the in event that I am not able to reach him, he can call me on my cell phone at 630-440-8900.
Thank You,
[redacted]
Vice President
Eddie Z's Blinds and...

Drapery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]: The following is statement of the events as they occurred.   2/5/17 - Customer informed of the estimated shipping date for original order would be 2/10/17. 2/10/17 - Customer called to be scheduled for install and left message 2/13/17 - Customer contacted and...

scheduled for 2/15/17 for install. 3/1/17 - Customer requests service for shade issue. Scheduled for 3/7/17 with a technician. Customer was unhappy with the shade size and how it was too close to a stair.   3/3/17 - Customer Service Report turned in for remake on shade.  3/8/17 & 3/10/17 - Courtesy call to customer left message about needing to come back to re-measure. 3/10/17 - Received customer's request for Eddie Z's guarantee. 3/14/14 - Made contact with customer and scheduled another appointment for 3/17/17. 4/17/17 - Manager made contact with customer. We sent a different installer to measure. 4/18/17 - Courtesy call to customer to let him know that the shade was being remade and was ordered. 4/28/17 - Called customer to schedule new install. 5/2/17 - New product installed and customer expressed that he was very happy.   I hope this helps. Please let me know if there is anything else that you need from me.      Thank you,

I would be happy to discuss the events surrounding Mr. Dipzinskis order personally. I will reach out to him today, but in the in event that I am not able to reach him, he can call me on my cell phone at 630-440-8900.Thank You,[redacted]Vice PresidentEddie Z's Blinds and Drapery

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: [redacted] V.P.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@eddiez.us
Our customer service manager contacted the customer yesterday and was able to offer an acceptable solution today. The product is being...

installed as made and a price concession will be made.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)