Ed Productions

The order was fully refunded on Jan12, Do to an unforeseen circumstance several of our orders were substantially delayedThe buyer was not happy with the processing time and requested a full refundWe issued the buyer a refund via their selected payment method

The order was fully refunded on Jan. 12, 2016. Do to an unforeseen circumstance several of our orders were substantially delayed. The buyer was not happy with the processing time and requested a full refund. We issued the buyer a refund via their selected payment...

method.

The order was fully refunded on Jan. 12, 2016. Do to an unforeseen circumstance several of our orders were substantially delayed. The buyer was not happy with the processing time and requested a full refund. We issued the buyer a refund via their selected payment method.

Review: I bought an item for my daughter for Christmas through Storenvy online, which Ed Productions is a Franchisee for. My item was billed and being shipped by Ed Productions. I ordered it on Dec 2nd. My Invoice from Ed Productions states "Awaiting Shipping" after over 3 weeks from being ordered and item does not say Out of Stock. The product never arrived and my account was billed. I have bank receipt of payment. I have tried contacting Ed Productions through the main Storenvy website as well as their own for a couple of weeks now and have gotten no reply. They leave no other way to contact them other than email and I see nowhere I can request cancel of order and be refunded. I feel at this point in time, that I will never see either. The amount of the gift was under $20 but paid shipping as well. It is not the money issue, it is the issue of not receiving a product and being ignored upon requests to resolve. These are unfair and immoral business practices.Desired Settlement: At this point, I have ordered the product from another company and would simply appreciate to be refunded for both the product cost and the shipping and I will no longer do business with them again.

Business

Response:

The order was fully refunded on Jan. 12, 2016. Do to an unforeseen circumstance several of our orders were substantially delayed. The buyer was not happy with the processing time and requested a full refund. We issued the buyer a refund via their selected payment method.