Ed Bozarth Chevrolet

Mrs [redacted] brought us her vehicle on September 23rd for an oil change and to have us diagnose a noise coming from the front end The oil change was completed and we determined that the noise was being caused by the front struts that needed to be replaced During our further inspection of the struts we determined that the steering gear was leaking as well She informed us that she had an extended service contract that was purchased at another dealer, she gave us the contact info we needed, and we had to wait for her extended service contract company to open the following Monday Once we received approval from her extended warranty company, we scheduled a rental car and a time for her to get the repairs done.She returned to us on Thursday September 28th to get the repairs done During the removal of the sub frame (which needed to be removed for us to access the steering gear), one of the studs that held the frame in place broke THe that held the frame in place was heavily rusted and corroded, so there is no way we could have seen it to determine its conditionHad we noticed it's condition, we would have informed Mrs [redacted] immediately But not knowing, we removed the frame and the stud broke.We informed her of the situation on the afternoon on Friday the 29th of what happened and that would delay the repairs getting done, as a new stud and additional parts would need to be ordered and replaced We did inform Mrs [redacted] that it would be her responsibility to cover the broken part, to which she was unsatisfied with Since we knew we would need the vehicle longer to get a plan in place for repair, the dealership extended her loaner car out through the weekend so she would have transportation, and recommended that she contact her insurance company to see if she would have any coverage that would take care of the part that brokeOn Tuesday October 3rd, Mrs [redacted] came to the dealership to meet with our service manager, [redacted] ***, to inspect the situation herself and to take pictures We showed her first hand what had happened so she was up to speed with where we were Mrs [redacted] agreed to contact her insurance company to see if they could get an adjuster out to look at the car We informed her that we would keep her in the loaner car at no charge to her By Wednesday October the 4th, after the lack of progress made by her insurance company to come inspect the vehicle, we felt that it was more beneficial for Mrs [redacted] that we take care of the repair of the broken stud at no charge to her, as we understood that she was getting frustrated with the amount of time it was taken to get her vehicle back We completed all repairs to the vehicle (including the repairs that were covered under her extended coverage) on Friday October 6th We informed her of the completion, and she set an appointment to pick up the vehicle on October 7thUpon the delivery of her vehicle back to her, we went ahead and took care of all the charges that she would have had to pay for her vehicle, including the oil change she came in for, the repairs of the broken stud, as well as the deductible that was owed to her extended warranty company We regret that it did take a little longer than expected to complete all repairs and get the vehicle back to her, but we made sure she had a loner car the entire time her vehicle was in our shop at no charge to her, and we made sure that she did not have to pay anything at all out of pocket We feel that we took everything step necessary to ensure the most satisfaction possible with Mrs***, and we completed all the necessary repairs to get her vehicle back to her in the best condition that we possibly could

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11253786, and find that this resolution is satisfactory to me upon completionSpoke w/Scott 4/15/who is with Auto and they are suppose to be out 4/20/to complete the remote starterIf not completed I will submit again Sincerely, [redacted]

I apologize for the delayed response and the miscommunication on our partWe have no intention of ever misleading a guest for any reasonThe Amount of $is a reasonable request for the feature that we were not able to provide, we will contact the guest and provide the refund
immediately

Complaint: ***
I am rejecting this response because: It should not matter if they sold or refinanced the car to me, when they have done all of the service repairs since I purchased it and they work for GMIt the car was fixed correct while it was under warranty, then I feel I would not have these issuesI was advised by another employee that my car was probably not fixed right numerous times since their service techs were all fired at one time since they were not servicing the cars properlyI agree that they have given me a good will since it is now out of warranty, but feel that if it would have been fixed right the first time, all of the issue would not be continuing to happenI have tried to trade in my car with Ed Bozarth, however, like I said before, I have negative equity since I trusted my car would be fixed write and re-financed my car, however it continues to be in the shop every other monthTherefore, I guess I will continue to bring it in for service every other month, instead of Ed Bozarth working with GM to get me out of this defective car and own up to their product
Sincerely,
*** ***

Mrs. [redacted] brought us her vehicle on September 23rd 2017 for an oil change and to have us diagnose a noise coming from the front end.  The oil change was completed and we determined that the noise was being caused by the front struts that needed to be replaced.  During our further...

inspection of the struts we determined that the steering gear was leaking as well.  She informed us that she had an extended service contract that was purchased at another dealer, she gave us the contact info we needed, and we had to wait for her extended service contract company to open the following Monday.  Once we received approval from her extended warranty company, we scheduled a rental car and a time for her to get the repairs done.She returned to us on Thursday September 28th to get the repairs done.  During the removal of the sub frame (which needed to be removed for us to access the steering gear), one of the studs that held the frame in place broke.  THe that held the frame in place was heavily rusted and corroded, so there is no way we could have seen it to determine its condition. Had we noticed it's condition, we would have informed Mrs. [redacted] immediately.  But not knowing, we removed the frame and the stud broke.We informed her of the situation on the afternoon on Friday the 29th of what happened and that would delay the repairs getting done, as a new stud and additional parts would need to be ordered and replaced.  We did inform Mrs. [redacted] that it would be her responsibility to cover the broken part, to which she was unsatisfied with.  Since we knew we would need the vehicle longer to get a plan in place for repair,  the dealership extended her loaner car out through the weekend so she would have transportation, and recommended that she contact her insurance company to see if she would have any coverage that would take care of the part that broke. On Tuesday October 3rd, Mrs. [redacted] came to the dealership to meet with our service manager, [redacted], to inspect the situation herself and to take pictures.   We showed her first hand what had happened so she was up to speed with where we were.  Mrs. [redacted] agreed to contact her insurance company to see if they could get an adjuster out to look at the car.  We informed her that we would keep her in the loaner car at no charge to her.  By Wednesday October the 4th, after the lack of progress made by her insurance company to come inspect the vehicle, we felt that it was more beneficial for Mrs. [redacted] that we take care of the repair of the broken stud at no charge to her, as we understood that she was getting frustrated with the amount of time it was taken to get her vehicle back.  We completed all repairs to the vehicle (including the repairs that were covered under her extended coverage) on Friday October 6th.  We informed her of the completion, and she set an appointment to pick up the vehicle on October 7th. Upon the delivery of her vehicle back to her, we went ahead and took care of all the charges that she would have had to pay for her vehicle, including the oil change she came in for, the repairs of the broken stud, as well as the deductible that was owed to her extended warranty company.  We regret that it did take a little longer than expected to complete all repairs and get the vehicle back to her, but we made sure she had a loner car the entire time her vehicle was in our shop at no charge to her, and we made sure that she did not have to pay anything at all out of pocket.  We feel that we took everything step necessary to ensure the most satisfaction possible with Mrs. [redacted], and we completed all the necessary repairs to get her vehicle back to her in the best condition that we possibly could.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11253786, and find that this resolution is satisfactory to me upon completion. Spoke w/Scott 4/15/2016 who is with Auto and they are suppose to be out  4/20/16 to complete the remote starter. If not completed I will submit again.
Sincerely,
[redacted]

The customer has had many issues with this vehicle, the majority have been covered under the [redacted] bumper to bumper or powertrain warranties. Recently the oil pan was resealed as a goodwill gesture outside of warranty, the customer was charged a $100.00 deductible as per [redacted]...

guide lines. The last visit involved a coolant hose leak which was taken care of by the dealership as a goodwill offering as well. Ed Bozarth Chevrolet did not sell the vehicle, finance the vehicle, refinance the vehicle or provide a trade evaluation so I cannot speak to the inequity claim at this time. We are more than happy to have the customer come in and discuss trade in options on a new or pre-owned vehicle at their choosing, and we will ensure to provide them with a fair market value on their vehicle. As with all guests who chose to trade in their vehicle with us, if there is inequity in their trade, we would simply apply that to the loan of their next vehicle.  [redacted] stands behind its warranty but does not compensate for inconvenience. In addition, a negative equity situation is not the responsibility of the dealership, especially in the fact that we did not arrange the financing, nor did we advise on her refinancing of the vehicle.  We are very comfortable as a dealership that we have gone out of our way to satisfy her service needs, both within the confines of our own processes, and the processes of [redacted].