I placed an order on 11/19/for one of these rugs, and my credit card was charged immediately (order #XXXXX)Shipping was expected to be 2-weeks and now we are on weeks and the rug has not even been shipped yet, much less arrived hereAfter a couple of calls to customer service I realized they are just order takers and have no idea how to actually resolve any issuesI will never order from this company again
Horrible customer service and productI received the cowhide and it looked great but it was shedding all over my apartment and was all over my clothesI sent them pictures as requested of proof of the sheddingI did what they suggested which was to shake off excess hair or give it a light vaccumThe hide continued to shed despite doing both of the formerI followed up with them and was asked to send a picture of the rug itselfFrom that picture they somehow determined that the rug was not shedding and refused to give me an exchange at their costThey told me to go through the regular return policy which would entail paying for shipping and duties myself for a hide that was defectiveTerrible customer serviceI would not suggest ordering from them
The rug I ordered was pleasantly perfectExactly what I needed for my officeIt arrived within a week, neatly folded and cleanIt didn't leave any markes when I opened it up)Sometimes folding a hide can leave creases) The price I paid was fairWill definitely order another rug
I ordered a patchwork rug , It is super , super niceEvery square is differentDefinitely well made
Walk on it everyday.Looking on site for new arrivalsIt was delivered in great timeCommunications with them was great
I am so pleased with our purchase, the colours are so bright, the texture so fine.....it's great I love it. The room looks entirely different.
Thankyou very much, I would recommend this product.
I placed an order on 11/19/for one of these rugs, and my credit card was charged immediately (order #XXXXX)Shipping was expected to be 2-weeks and now we are on weeks and the rug has not even been shipped yet, much less arrived hereAfter a couple of calls to customer service I realized they are just order takers and have no idea how to actually resolve any issuesI will never order from this company again
Horrible customer service and productI received the cowhide and it looked great but it was shedding all over my apartment and was all over my clothesI sent them pictures as requested of proof of the sheddingI did what they suggested which was to shake off excess hair or give it a light vaccumThe hide continued to shed despite doing both of the formerI followed up with them and was asked to send a picture of the rug itselfFrom that picture they somehow determined that the rug was not shedding and refused to give me an exchange at their costThey told me to go through the regular return policy which would entail paying for shipping and duties myself for a hide that was defectiveTerrible customer serviceI would not suggest ordering from them
The rug I ordered was pleasantly perfectExactly what I needed for my officeIt arrived within a week, neatly folded and cleanIt didn't leave any markes when I opened it up)Sometimes folding a hide can leave creases) The price I paid was fairWill definitely order another rug
I ordered a patchwork rug , It is super , super niceEvery square is differentDefinitely well made
Walk on it everyday.Looking on site for new arrivalsIt was delivered in great timeCommunications with them was great
They lied to me about shipping times and won't refund my money. They're scammers.
I am so pleased with our purchase, the colours are so bright, the texture so fine.....it's great I love it. The room looks entirely different.
Thankyou very much, I would recommend this product.