Ecovacs

This company does not have facility or authorized repair centers for fixing their products.
I bought Ecovac Deebot M80 Pro Cleaner.
Exactly after 1 year it stop working (They have warranty for 1 year). I call many times to customer center asking for help. First they told me that problem with battery and they will send it as received for free.
After they open store and ask me to buy there.
I have extended warranty on this purchase and says I would like to bring it any authorized dealer but their response - 'Kindly hold on into your deebot because we are still setting up our repair center'.
It is not good practice sell the merchandise without option to fix it

Two vacuuming robots were purchased at full retail price and in full retail packaging. One failed rather quickly and I was told a new replacement would be sent. However, after a two-week shipping cycle, a used and also malfunctioning robot was received in sub-par plain packaging. This robot was also returned and after another two-week shipping cycle, another used and damaged robot was received -- even after assurances from the company that I would be sent a new unit in full retail packaging. Throughout the return/return/return process, I was continually asked to document, photograph, communicate, pack travel and ship the failed units. This has caused an undue burden on me as a customer, while I still do not have a functioning robot in new condition that I was promised by the company. After sending customer service yet another photo of the used and damaged robot they sent me, they have not replied to my requests for status or information. An investigation into other reviews of this company's CS/returns practices shows that other customers seem to be having the same issues: broken and used robots are being shipped to customers who think they are getting a new robot. These robots are themselves the robots that unhappy customers are returning!

My Deebot 80 failed within the warranty period, likely due to a battery problem. Ecovacs refuses to deal with m'y complaint.

An extra ordinary pathetic customer service. The telephone number provided on the website are fake as they do not exist. requested and paid for a replacement part, no news. then finally after several days of email, stated that it has been shipped. requested to provide the tracking number no response (its been 5 days).
an extra ordinary bad customer service

We bought the initial Deebot N79 vacuum in September 2017. It lasted only 8 months, with a reported error of "main brush malfunction" and a replacement was sent in May 2018. Nine months since we received the replacement we are again receiving the same error of "main brush malfunction". A $200 vacuum should last more than 9 months, and neither the initial vacuum we purchased or the replacement vacuum made it that long. With the same error message this is obviously a systemic defect in manufacturing and production as neither vacuum lasted more than 9 months with the same error message. The robot was in no way altered or misused. All preventative maintenance was followed. We have a small house and run the robot less than 5 times per week. I offered on multiple occasions to send the robot back to the factory for inspection and verification that it has been well taken care of. We discussed the situation with customer service and asked to speak to a manager or supervisor, and were told that we would be put on hold for "a few hours". Since that time we have received no response to further emails. We have been happy with the functionality of the vacuum, but disappointed that neither lasted longer than 9 months.

I purchased/received the winbot W730. when I received it last year for a birthday gift, I was truly excited to be able to use this product on my windows. I put it on my double pane windows and it worked fine for the first four or five windows, then cracked one of my windows. As soon as it cracked the upper half of my window I contacted a go back to customer service and the representative that I spoke with told me that it was not a normal occurrence, I asked him if I should put it on the bottom half of the window and try again, he said “yes”. While he was on the phone I proceeded to put the wind bought on the bottom half of the window and it cracked the bottom half the window also. Needless to say I have not been able to use This item since last May, I have made many attempts to contact Equifax, and I have been told that I would be called back with a resolution to repair my window. We are now going on 10 months of dealing with this problem and my window is still cracked top and bottom

In September 2017 I purchased the *** along with the extended warranty as a birthday gift for my mom. The first one worked for about a week. Then it started gettimg stuck, running out of battery, and skipping entire rooms. It never completed mapping of more than one room. I returned it to Amazon, but re-purchased it hoping I just got a bad one plus I liked the R95 features and methodical cleaning. The second R95 wouldn’t connect to WiFi, so Ecovacs walked me through troubleshooting steps, which did not resolve the problem. Ecovacs replaced that R95 with a new one. R95 #3: connected to WiFi, vacuumed the kitchen floor, went back to its charger and never moved again. Again, contacted Ecovacs, went through the troubleshooting steps, didn’t resolve the problem, replaced the unit AGAIN. R95 #4, did ok in the kitchen for about 3 weeks, but would not run on automatic, never mapped any of the rooms, and would go hide itself in the living room where it would then run out of battery. It was so bad I trained my dog to “go find Deebot”. So, final straw with Ecovacs, September 2018, I told them I would no longer accept a replacement and wanted a refund. Over the last month and a half and multiple phone calls later, including the following: ***, manager, an email from Elle addressed as ***, and ***, each stating they would issue my refund, I am still calling them demanding resolution. Long story short, although I really wanted the Ecovacs Deebot R95 with Room Mapping and WiFi capability to work

I PURCHASED A ROBOT VACUUM FROM THIS COMPANY ONLINE. IT STOPPED WORKING LESS THAN A YEAR. WHEN I CALLED CUSTOMER SERVICE, I WAS PROMISED A REPLACEMENT, TO ARRIVE WIHTIN "3-8' BUSINESS DAYS, ON APRIL 18, 2018. AS OF TODAY, NOTHING HAS ARRIVED. I CALLED CUSTOMER SERVICE TWICE, AND THEY COULD NOT EVEN GIVE ME A TRACKING NUMBER TO CONFIRM SHIPMENT. I DID SOME REVIEW ON AMAZON.COM (WHERE I PURCHASED MY VACUUM), AND FOUND OUT THAT THIS IS A PATTERN: VACUUM WORKS FOR LESS THAN A YEAR/A FEW MONTHS, CUSTOMERS ARE PROMISED A REPLACEMENT, BUT NOTHING ARRIVES (I FOUND AT LEAST 3-4 OTHER CUSTOMERS POSTING THIS SAME COMPLAINT ON THEIR PRODUCT REVIEWS). WHAT'S WORSE IS THAT THIS COMPANY "REPLIES" TO CUSTOMERS' COMMENTS WHEN THE VACUUMS STOP WORKING, AND SUGGESTS TO CONTACT THEIR CUSTOMER SERVICE FOR A REPLACEMENT. THIS VACUUM IS NOT CHEAP BUT THEY DO NOT HONOR THEIR WARRANTY.

I had ordered a Deebot N79 from *** and it was delivered to me on April 7th 2018. Upon opening the package, the condition of the robot was in very bad condition. Hair and various other things around the brush, bent and broken bristles. A full dust tray that even had a womans maxi pad in it. I tried resolving the issue with ***. They will not replace it. Instead, told me to return it for a refund. Well I wanted my robot, so I decided to clean it up and try it out anyway. Thats when I noticed there was no remote for the robot so I could not program it to my internet. I contacted *** again seeing if they could send me a remote. They told me no. And to send it back for a refund. So I reached out to Ecovacs on the 8th of April. And I spoke to a Romeo. I asked if a remote could be sent to me. He said yes, he would issue me one right away. Then I showed him the condition my robot was in. He asked for the serial number, make, model, proof of purchase, my address, email and phone number. Said he would send me a whole new robot. I submitted all he asked for. So I hung on to the one from *** assuming I needed to send it back to Ecovacs. Then I heard nothing back for a few days. I reached out again. Spoke to a ***. All he asked me was if I tried reaching out to ***. I explained yes, and what happened. And The reps at Ecovacs have ignored me ever since.

I had a replacement vacuum being sent to me after having to send mine back. It took literally a dozen emails and weeks to finally get someone to send me a tracking number. After finally getting that information UPS delivered the package to the wrong address. I emailed Ecovacs again at least 6 times telling them that UPS acknowledges the mistake and paid out the claim to Ecovacs and could they please send out another vacuum. I emailed a left my phone number and again there has been no response. There isn’t even a phone number to be found to speak to someone. So now they have my broken vacuum and they received claim payment from UPS and I am left with nothing. This is the worse company and customer service is the worse!

On Jul 18, 2017 I purchased “Ecovacs Deebot M80 Pro Robotic Vacuum Cleaner with Mop and Water Tank” through Amazon.com, after three months using the product, the product stopped working as require. After when Amazon customer service informed that the product has warranty I sent email to Ecovacs through Amazon website, Ecovacs they asked me to send the product back to fix it or replace it and they provided me UPS shipping label, I sent the product back to Ecovacs through UPS, but Ecovacs didn’t get back to me with any news, I called Amazon customer service about this issue, and Amazon customer service did great job, Amazon customer service they made conference call between me and Ecovacs, Ecovacs they promised me while I’m talking with them on the phone to fix my get back to me but they didn’t, after two months on September 06, 2017 I sent email to Ecovacs asked them what’s happened about my product they ignored my email and they didn’t response, I sent again several emails to Ecovacs but also they didn’t response, I called Ecovacs customer service and I told them that after when I waited them three months to fix or replace my product I don’t want the product any more and I want refund for the product, the Ecovacs customer service they promised me to call me back to fix my issue BUT they didn’t call back or send me email. I sent the product to Ecovacs on Oct 26, 2017, until this date Jan 10, 2018 they didn’t fix the product or replace or even send back without fix.