Ecotech Windows & Doors

EcoTech installed 11 windows in our home in March 2021. Immediately after installation, we contacted EcoTech to report damage to 3 window screens that were installed. 9 months later, and after 3 service appointments where Ecotech failed to show up, these have still not been repaired despite repeated calls to EcoTech and assurances from their Service Manager Maris Levine that we the issue would be rectified. Ecotech cancelled the first appointment without any notice until just a couple of hours beforehand on the day we were supposed to receive the service, and then the second appointment was scheduled for over a month later, and the technician did not show up for the appointment during the agreed time. The most recent missed appointment was this morning December 18 and 9am. They had almost a month of lead time to ensure this appointment was met, but they did not perform and no one contacted us. We cannot keep setting aside time for technicians that do not show up. Maris confirmed both the second and third appointments with us the day before. EcoTech customer service is atrocious. We have been provided a 25 year warranty on our windows which is meaningless since EcoTech clearly has no intention of doing any warranty work. This is only window screens at this time. Imagine if any of our windows actually malfunction! We would be out of luck based on this experience. We cannot be more clear in our advice to avoid doing business with Ecotech.

[redacted] I had Don from Ecotech come give me a quote to replace all my windows He arrived late so he measured the windows as we spoke, there was no time for a demonstration He told said Ecotech offered lifetime warranty on windows A few days later he emailed me a quote then we emailed back and forth as I was comparing quotes I narrowed my choice to Echotech and another company that uses [redacted] windows Don said that he use to sell [redacted] so I asked him to look over the quote and tell me where the cost difference was Don pointed out a few differences in the quotes which made Ecotech's quote higher I asked Don to come back to demonstrate his windows which he did and I again asked about the lifetime warranty Ecotech's quote was higher but I was satisfied as to why it differed from the [redacted] quote Don just happened to have a pre-prepared contract I looked the contract over making sure all the windows, types, openings were correct He calculated a 40% down payment I signed the contract to purchase the Ecotech windows Later that evening I looked on the back of the contact and it said "limited lifetime warranty pro-rated years" (Year 0% homeowner 100% Ecotech and by year 90% homeowner and 10% Ecotech) Very different than what Don told me and on Ecotech's website it just says "Lifetime Warranty" no explanation I contacted Don but he had a death in the family and it took a while for him to respondDon said he would speak with the owner A few days later Don said the owner wanted to know what exactly was the problem with the warranty I again explain about the limited lifetime years pro-rated warranty As I waited for my reply I contacted other companies that quoted me and ask about their Lifetime Warranty both said lifetime is lifetime as long as I own the home, non-prorated no number of yearsI asked the [redacted] company about what Don had said about their quote which turned out to be false I wanted triple pane windows but Don said that the basement windows were too small and that nobody could do them as triple The [redacted] company told me that was that Echotech just didn't have to proper equipment to do thisDon also said they quoted me a picture window not a casement window which also false On day after signing the contract I hadn't heard back from Don so before my day cancelation period ran out I decided to cancel the contract I emailed Don and told him I was canceling the contract, the next day I also wrote a formal letter and faxed it to Ecotech canceling the contract I then noticed the date on the contract was not the day I signed but was backdated daysIt was back dated to the day before I received my first quote How could I sign a contract before I even received the quote? Shortly I received a phone call from Mark the owner He said that I couldn't cancel the contract because I was past my day cancelation period I explained the date on the contract was incorrect and his salesman had purposely back dated the contract Mark said he would match the other company's lifetime non-prorated warranty At this point with them not being upfront about their warranty, Don telling me incorrect information about [redacted] and also back dating the contract I had lost all trust in Ecotech How could I trust them in my home, trust the windows had the proper films and gases were between the panes after lying and back dating the contract!!! Mark said I only had choices, proceed or forfeit the down payment I explained I just wanted my down payment and he wouldn't listen [redacted] Don then phoned me, I advised him that my lawyer asked all further contact be in writing and I never heard back from Don The down payment had gone through on my MasterCard (the day after I said I signed the contract) I called MasterCard to dispute the claim and explained the situation They immediately removed the charge from my card and asked me to send all the evidence which I did MasterCard investigated and Ecotech has refunded the money back to MasterCard 1) Always check the date on the contract Date your signature! 2) Use a credit card, if there is a problem they will investigate 3) Read the back of the contract before you sign 4) If it says Lifetime warranty ask what does that mean and compare to others that say this 5) All correspondence should be in writing and dated (email is great for this) and keep it

*** ***
*** *** *** ***
I had Don from Ecotech come give me a quote to replace all my windows He arrived late so he measured the windows as we spoke, there was no time for a demonstration He told said Ecotech offered lifetime warranty on windows A few days later he emailed me a quote then we emailed back and forth as I was comparing quotes I narrowed my choice to Echotech and another company that uses *** windows Don said that he use to sell *** so I asked him to look over the quote and tell me where the cost difference was Don pointed out a few differences in the quotes which made Ecotech's quote higher
I asked Don to come back to demonstrate his windows which he did and I again asked about the lifetime warranty Ecotech's quote was higher but I was satisfied as to why it differed from the *** quote Don just happened to have a pre-prepared contract I looked the contract over making sure all the windows, types, openings were correct He calculated a 40% down payment I signed the contract to purchase the Ecotech windows
Later that evening I looked on the back of the contact and it said "limited lifetime warranty pro-rated years" (Year 0% homeowner 100% Ecotech and by year 90% homeowner and 10% Ecotech) Very different than what Don told me and on Ecotech's website it just says "Lifetime Warranty" no explanation
I contacted Don but he had a death in the family and it took a while for him to respondDon said he would speak with the owner A few days later Don said the owner wanted to know what exactly was the problem with the warranty I again explain about the limited lifetime years pro-rated warranty As I waited for my reply I contacted other companies that quoted me and ask about their Lifetime Warranty both said lifetime is lifetime as long as I own the home, non-prorated no number of yearsI asked the *** company about what Don had said about their quote which turned out to be false I wanted triple pane windows but Don said that the basement windows were too small and that nobody could do them as triple The *** company told me that was that Echotech just didn't have to proper equipment to do thisDon also said they quoted me a picture window not a casement window which also false
On day after signing the contract I hadn't heard back from Don so before my day cancelation period ran out I decided to cancel the contract I emailed Don and told him I was canceling the contract, the next day I also wrote a formal letter and faxed it to Ecotech canceling the contract I then noticed the date on the contract was not the day I signed but was backdated daysIt was back dated to the day before I received my first quote How could I sign a contract before I even received the quote?
Shortly I received a phone call from Mark the owner He said that I couldn't cancel the contract because I was past my day cancelation period I explained the date on the contract was incorrect and his salesman had purposely back dated the contract Mark said he would match the other company's lifetime non-prorated warranty At this point with them not being upfront about their warranty, Don telling me incorrect information about *** and also back dating the contract I had lost all trust in Ecotech How could I trust them in my home, trust the windows had the proper films and gases were between the panes after lying and back dating the contract!!! Mark said I only had choices, proceed or forfeit the down payment I explained I just wanted my down payment and he wouldn't listen
*** *** *** *** ***
Don then phoned me, I advised him that my lawyer asked all further contact be in writing and I never heard back from Don
The down payment had gone through on my MasterCard (the day after I said I signed the contract) I called MasterCard to dispute the claim and explained the situation They immediately removed the charge from my card and asked me to send all the evidence which I did MasterCard investigated and Ecotech has refunded the money back to MasterCard
1) Always check the date on the contract Date your signature!
2) Use a credit card, if there is a problem they will investigate
3) Read the back of the contract before you sign
4) If it says Lifetime warranty ask what does that mean and compare to others that say this
5) All correspondence should be in writing and dated (email is great for this) and keep it

*** ***
*** *** *** ***
I had Don from Ecotech come give me a quote to replace all my windows He arrived late so he measured the windows as we spoke, there was no time for a demonstration He told said Ecotech offered lifetime warranty on windows A few days later he emailed me a quote then we emailed back and forth as I was comparing quotes I narrowed my choice to Echotech and another company that uses *** windows Don said that he use to sell *** so I asked him to look over the quote and tell me where the cost difference was Don pointed out a few differences in the quotes which made Ecotech's quote higher
I asked Don to come back to demonstrate his windows which he did and I again asked about the lifetime warranty Ecotech's quote was higher but I was satisfied as to why it differed from the *** quote Don just happened to have a pre-prepared contract I looked the contract over making sure all the windows, types, openings were correct He calculated a 40% down payment I signed the contract to purchase the Ecotech windows
Later that evening I looked on the back of the contact and it said "limited lifetime warranty pro-rated years" (Year 0% homeowner 100% Ecotech and by year 90% homeowner and 10% Ecotech) Very different than what Don told me and on Ecotech's website it just says "Lifetime Warranty" no explanation
I contacted Don but he had a death in the family and it took a while for him to respondDon said he would speak with the owner A few days later Don said the owner wanted to know what exactly was the problem with the warranty I again explain about the limited lifetime years pro-rated warranty As I waited for my reply I contacted other companies that quoted me and ask about their Lifetime Warranty both said lifetime is lifetime as long as I own the home, non-prorated no number of yearsI asked the *** company about what Don had said about their quote which turned out to be false I wanted triple pane windows but Don said that the basement windows were too small and that nobody could do them as triple The *** company told me that was that Echotech just didn't have to proper equipment to do thisDon also said they quoted me a picture window not a casement window which also false
On day after signing the contract I hadn't heard back from Don so before my day cancelation period ran out I decided to cancel the contract I emailed Don and told him I was canceling the contract, the next day I also wrote a formal letter and faxed it to Ecotech canceling the contract I then noticed the date on the contract was not the day I signed but was backdated daysIt was back dated to the day before I received my first quote How could I sign a contract before I even received the quote?
Shortly I received a phone call from Mark the owner He said that I couldn't cancel the contract because I was past my day cancelation period I explained the date on the contract was incorrect and his salesman had purposely back dated the contract Mark said he would match the other company's lifetime non-prorated warranty At this point with them not being upfront about their warranty, Don telling me incorrect information about *** and also back dating the contract I had lost all trust in Ecotech How could I trust them in my home, trust the windows had the proper films and gases were between the panes after lying and back dating the contract!!! Mark said I only had choices, proceed or forfeit the down payment I explained I just wanted my down payment and he wouldn't listen
*** *** *** *** ***
Don then phoned me, I advised him that my lawyer asked all further contact be in writing and I never heard back from Don
The down payment had gone through on my MasterCard (the day after I said I signed the contract) I called MasterCard to dispute the claim and explained the situation They immediately removed the charge from my card and asked me to send all the evidence which I did MasterCard investigated and Ecotech has refunded the money back to MasterCard
1) Always check the date on the contract Date your signature!
2) Use a credit card, if there is a problem they will investigate
3) Read the back of the contract before you sign
4) If it says Lifetime warranty ask what does that mean and compare to others that say this
5) All correspondence should be in writing and dated (email is great for this) and keep it

*** ***
*** *** *** ***
I had Don from Ecotech come give me a quote to replace all my windows He arrived late so he measured the windows as we spoke, there was no time for a demonstration He told said Ecotech offered lifetime warranty on windows A few days later he emailed me a quote then we emailed back and forth as I was comparing quotes I narrowed my choice to Echotech and another company that uses *** windows Don said that he use to sell *** so I asked him to look over the quote and tell me where the cost difference was Don pointed out a few differences in the quotes which made Ecotech's quote higher
I asked Don to come back to demonstrate his windows which he did and I again asked about the lifetime warranty Ecotech's quote was higher but I was satisfied as to why it differed from the *** quote Don just happened to have a pre-prepared contract I looked the contract over making sure all the windows, types, openings were correct He calculated a 40% down payment I signed the contract to purchase the Ecotech windows
Later that evening I looked on the back of the contact and it said "limited lifetime warranty pro-rated years" (Year 0% homeowner 100% Ecotech and by year 90% homeowner and 10% Ecotech) Very different than what Don told me and on Ecotech's website it just says "Lifetime Warranty" no explanation
I contacted Don but he had a death in the family and it took a while for him to respondDon said he would speak with the owner A few days later Don said the owner wanted to know what exactly was the problem with the warranty I again explain about the limited lifetime years pro-rated warranty As I waited for my reply I contacted other companies that quoted me and ask about their Lifetime Warranty both said lifetime is lifetime as long as I own the home, non-prorated no number of yearsI asked the *** company about what Don had said about their quote which turned out to be false I wanted triple pane windows but Don said that the basement windows were too small and that nobody could do them as triple The *** company told me that was that Echotech just didn't have to proper equipment to do thisDon also said they quoted me a picture window not a casement window which also false
On day after signing the contract I hadn't heard back from Don so before my day cancelation period ran out I decided to cancel the contract I emailed Don and told him I was canceling the contract, the next day I also wrote a formal letter and faxed it to Ecotech canceling the contract I then noticed the date on the contract was not the day I signed but was backdated daysIt was back dated to the day before I received my first quote How could I sign a contract before I even received the quote?
Shortly I received a phone call from Mark the owner He said that I couldn't cancel the contract because I was past my day cancelation period I explained the date on the contract was incorrect and his salesman had purposely back dated the contract Mark said he would match the other company's lifetime non-prorated warranty At this point with them not being upfront about their warranty, Don telling me incorrect information about *** and also back dating the contract I had lost all trust in Ecotech How could I trust them in my home, trust the windows had the proper films and gases were between the panes after lying and back dating the contract!!! Mark said I only had choices, proceed or forfeit the down payment I explained I just wanted my down payment and he wouldn't listen
*** *** *** *** ***
Don then phoned me, I advised him that my lawyer asked all further contact be in writing and I never heard back from Don
The down payment had gone through on my MasterCard (the day after I said I signed the contract) I called MasterCard to dispute the claim and explained the situation They immediately removed the charge from my card and asked me to send all the evidence which I did MasterCard investigated and Ecotech has refunded the money back to MasterCard
1) Always check the date on the contract Date your signature!
2) Use a credit card, if there is a problem they will investigate
3) Read the back of the contract before you sign
4) If it says Lifetime warranty ask what does that mean and compare to others that say this
5) All correspondence should be in writing and dated (email is great for this) and keep it

*** ***
*** *** *** ***
I had Don from Ecotech come give me a quote to replace all my windows He arrived late so he measured the windows as we spoke, there was no time for a demonstration He told said Ecotech offered lifetime warranty on windows A few days later he emailed me a quote then we emailed back and forth as I was comparing quotes I narrowed my choice to Echotech and another company that uses *** windows Don said that he use to sell *** so I asked him to look over the quote and tell me where the cost difference was Don pointed out a few differences in the quotes which made Ecotech's quote higher
I asked Don to come back to demonstrate his windows which he did and I again asked about the lifetime warranty Ecotech's quote was higher but I was satisfied as to why it differed from the *** quote Don just happened to have a pre-prepared contract I looked the contract over making sure all the windows, types, openings were correct He calculated a 40% down payment I signed the contract to purchase the Ecotech windows
Later that evening I looked on the back of the contact and it said "limited lifetime warranty pro-rated years" (Year 0% homeowner 100% Ecotech and by year 90% homeowner and 10% Ecotech) Very different than what Don told me and on Ecotech's website it just says "Lifetime Warranty" no explanation
I contacted Don but he had a death in the family and it took a while for him to respondDon said he would speak with the owner A few days later Don said the owner wanted to know what exactly was the problem with the warranty I again explain about the limited lifetime years pro-rated warranty As I waited for my reply I contacted other companies that quoted me and ask about their Lifetime Warranty both said lifetime is lifetime as long as I own the home, non-prorated no number of yearsI asked the *** company about what Don had said about their quote which turned out to be false I wanted triple pane windows but Don said that the basement windows were too small and that nobody could do them as triple The *** company told me that was that Echotech just didn't have to proper equipment to do thisDon also said they quoted me a picture window not a casement window which also false
On day after signing the contract I hadn't heard back from Don so before my day cancelation period ran out I decided to cancel the contract I emailed Don and told him I was canceling the contract, the next day I also wrote a formal letter and faxed it to Ecotech canceling the contract I then noticed the date on the contract was not the day I signed but was backdated daysIt was back dated to the day before I received my first quote How could I sign a contract before I even received the quote?
Shortly I received a phone call from Mark the owner He said that I couldn't cancel the contract because I was past my day cancelation period I explained the date on the contract was incorrect and his salesman had purposely back dated the contract Mark said he would match the other company's lifetime non-prorated warranty At this point with them not being upfront about their warranty, Don telling me incorrect information about *** and also back dating the contract I had lost all trust in Ecotech How could I trust them in my home, trust the windows had the proper films and gases were between the panes after lying and back dating the contract!!! Mark said I only had choices, proceed or forfeit the down payment I explained I just wanted my down payment and he wouldn't listen
*** *** *** *** ***
Don then phoned me, I advised him that my lawyer asked all further contact be in writing and I never heard back from Don
The down payment had gone through on my MasterCard (the day after I said I signed the contract) I called MasterCard to dispute the claim and explained the situation They immediately removed the charge from my card and asked me to send all the evidence which I did MasterCard investigated and Ecotech has refunded the money back to MasterCard
1) Always check the date on the contract Date your signature!
2) Use a credit card, if there is a problem they will investigate
3) Read the back of the contract before you sign
4) If it says Lifetime warranty ask what does that mean and compare to others that say this
5) All correspondence should be in writing and dated (email is great for this) and keep it

[redacted]

[redacted]

I had Don from Ecotech come give me a quote to replace all my windows. He arrived late so he measured the windows as we spoke, there was no time for a demonstration. He told said Ecotech offered lifetime warranty on windows. A few days later he emailed me a quote then we emailed back and forth as I was comparing quotes. I narrowed my choice to Echotech and another company that uses [redacted] windows. Don said that he use to sell [redacted] so I asked him to look over the quote and tell me where the cost difference was. Don pointed out a few differences in the quotes which made Ecotech's quote higher.

I asked Don to come back to demonstrate his windows which he did and I again asked about the lifetime warranty. Ecotech's quote was higher but I was satisfied as to why it differed from the [redacted] quote. Don just happened to have a pre-prepared contract. I looked the contract over making sure all the windows, types, openings were correct. He calculated a 40% down payment. I signed the contract to purchase the Ecotech windows.

Later that evening I looked on the back of the contact and it said "limited lifetime warranty pro-rated 20 years". (Year 1 0% homeowner 100% Ecotech and by year 20 90% homeowner and 10% Ecotech) Very different than what Don told me and on Ecotech's website it just says "Lifetime Warranty" no explanation.

I contacted Don but he had a death in the family and it took a while for him to respond. Don said he would speak with the owner. A few days later Don said the owner wanted to know what exactly was the problem with the warranty. I again explain about the limited lifetime 20 years pro-rated warranty. As I waited for my reply I contacted 2 other companies that quoted me and ask about their Lifetime Warranty both said lifetime is lifetime as long as I own the home, non-prorated no number of years. I asked the [redacted] company about what Don had said about their quote which turned out to be false. I wanted triple pane windows but Don said that the basement windows were too small and that nobody could do them as triple. The [redacted] company told me that was false that Echotech just didn't have to proper equipment to do this. Don also said they quoted me a picture window not a casement window which also false.

On 8 day after signing the contract I hadn't heard back from Don so before my 10 day cancelation period ran out I decided to cancel the contract. I emailed Don and told him I was canceling the contract, the next day I also wrote a formal letter and faxed it to Ecotech canceling the contract. I then noticed the date on the contract was not the day I signed but was backdated 11 days. It was back dated to the day before I received my first quote. How could I sign a contract before I even received the quote?

Shortly I received a phone call from Mark the owner. He said that I couldn't cancel the contract because I was past my 10 day cancelation period. I explained the date on the contract was incorrect and his salesman had purposely back dated the contract. Mark said he would match the other company's lifetime non-prorated warranty. At this point with them not being upfront about their warranty, Don telling me incorrect information about [redacted] and also back dating the contract I had lost all trust in Ecotech. How could I trust them in my home, trust the windows had the proper films and gases were between the panes after lying and back dating the contract!!! Mark said I only had 2 choices, proceed or forfeit the down payment. I explained I just wanted my down payment and he wouldn't listen.

[redacted]

Don then phoned me, I advised him that my lawyer asked all further contact be in writing and I never heard back from Don.

The down payment had gone through on my MasterCard (the day after I said I signed the contract). I called MasterCard to dispute the claim and explained the situation. They immediately removed the charge from my card and asked me to send all the evidence which I did. MasterCard investigated and Ecotech has refunded the money back to MasterCard.

1) Always check the date on the contract. Date your signature!
2) Use a credit card, if there is a problem they will investigate
3) Read the back of the contract before you sign.
4) If it says Lifetime warranty ask what does that mean and compare to others that say this.
5) All correspondence should be in writing and dated (email is great for this) and keep it.

[redacted]

[redacted]

I had Don from Ecotech come give me a quote to replace all my windows. He arrived late so he measured the windows as we spoke, there was no time for a demonstration. He told said Ecotech offered lifetime warranty on windows. A few days later he emailed me a quote then we emailed back and forth as I was comparing quotes. I narrowed my choice to Echotech and another company that uses [redacted] windows. Don said that he use to sell [redacted] so I asked him to look over the quote and tell me where the cost difference was. Don pointed out a few differences in the quotes which made Ecotech's quote higher.

I asked Don to come back to demonstrate his windows which he did and I again asked about the lifetime warranty. Ecotech's quote was higher but I was satisfied as to why it differed from the [redacted] quote. Don just happened to have a pre-prepared contract. I looked the contract over making sure all the windows, types, openings were correct. He calculated a 40% down payment. I signed the contract to purchase the Ecotech windows.

Later that evening I looked on the back of the contact and it said "limited lifetime warranty pro-rated 20 years". (Year 1 0% homeowner 100% Ecotech and by year 20 90% homeowner and 10% Ecotech) Very different than what Don told me and on Ecotech's website it just says "Lifetime Warranty" no explanation.

I contacted Don but he had a death in the family and it took a while for him to respond. Don said he would speak with the owner. A few days later Don said the owner wanted to know what exactly was the problem with the warranty. I again explain about the limited lifetime 20 years pro-rated warranty. As I waited for my reply I contacted 2 other companies that quoted me and ask about their Lifetime Warranty both said lifetime is lifetime as long as I own the home, non-prorated no number of years. I asked the [redacted] company about what Don had said about their quote which turned out to be false. I wanted triple pane windows but Don said that the basement windows were too small and that nobody could do them as triple. The [redacted] company told me that was false that Echotech just didn't have to proper equipment to do this. Don also said they quoted me a picture window not a casement window which also false.

On 8 day after signing the contract I hadn't heard back from Don so before my 10 day cancelation period ran out I decided to cancel the contract. I emailed Don and told him I was canceling the contract, the next day I also wrote a formal letter and faxed it to Ecotech canceling the contract. I then noticed the date on the contract was not the day I signed but was backdated 11 days. It was back dated to the day before I received my first quote. How could I sign a contract before I even received the quote?

Shortly I received a phone call from Mark the owner. He said that I couldn't cancel the contract because I was past my 10 day cancelation period. I explained the date on the contract was incorrect and his salesman had purposely back dated the contract. Mark said he would match the other company's lifetime non-prorated warranty. At this point with them not being upfront about their warranty, Don telling me incorrect information about [redacted] and also back dating the contract I had lost all trust in Ecotech. How could I trust them in my home, trust the windows had the proper films and gases were between the panes after lying and back dating the contract!!! Mark said I only had 2 choices, proceed or forfeit the down payment. I explained I just wanted my down payment and he wouldn't listen.

[redacted]

Don then phoned me, I advised him that my lawyer asked all further contact be in writing and I never heard back from Don.

The down payment had gone through on my MasterCard (the day after I said I signed the contract). I called MasterCard to dispute the claim and explained the situation. They immediately removed the charge from my card and asked me to send all the evidence which I did. MasterCard investigated and Ecotech has refunded the money back to MasterCard.

1) Always check the date on the contract. Date your signature!
2) Use a credit card, if there is a problem they will investigate
3) Read the back of the contract before you sign.
4) If it says Lifetime warranty ask what does that mean and compare to others that say this.
5) All correspondence should be in writing and dated (email is great for this) and keep it.

[redacted]

[redacted]

I had Don from Ecotech come give me a quote to replace all my windows. He arrived late so he measured the windows as we spoke, there was no time for a demonstration. He told said Ecotech offered lifetime warranty on windows. A few days later he emailed me a quote then we emailed back and forth as I was comparing quotes. I narrowed my choice to Echotech and another company that uses [redacted] windows. Don said that he use to sell [redacted] so I asked him to look over the quote and tell me where the cost difference was. Don pointed out a few differences in the quotes which made Ecotech's quote higher.

I asked Don to come back to demonstrate his windows which he did and I again asked about the lifetime warranty. Ecotech's quote was higher but I was satisfied as to why it differed from the [redacted] quote. Don just happened to have a pre-prepared contract. I looked the contract over making sure all the windows, types, openings were correct. He calculated a 40% down payment. I signed the contract to purchase the Ecotech windows.

Later that evening I looked on the back of the contact and it said "limited lifetime warranty pro-rated 20 years". (Year 1 0% homeowner 100% Ecotech and by year 20 90% homeowner and 10% Ecotech) Very different than what Don told me and on Ecotech's website it just says "Lifetime Warranty" no explanation.

I contacted Don but he had a death in the family and it took a while for him to respond. Don said he would speak with the owner. A few days later Don said the owner wanted to know what exactly was the problem with the warranty. I again explain about the limited lifetime 20 years pro-rated warranty. As I waited for my reply I contacted 2 other companies that quoted me and ask about their Lifetime Warranty both said lifetime is lifetime as long as I own the home, non-prorated no number of years. I asked the [redacted] company about what Don had said about their quote which turned out to be false. I wanted triple pane windows but Don said that the basement windows were too small and that nobody could do them as triple. The [redacted] company told me that was false that Echotech just didn't have to proper equipment to do this. Don also said they quoted me a picture window not a casement window which also false.

On 8 day after signing the contract I hadn't heard back from Don so before my 10 day cancelation period ran out I decided to cancel the contract. I emailed Don and told him I was canceling the contract, the next day I also wrote a formal letter and faxed it to Ecotech canceling the contract. I then noticed the date on the contract was not the day I signed but was backdated 11 days. It was back dated to the day before I received my first quote. How could I sign a contract before I even received the quote?

Shortly I received a phone call from Mark the owner. He said that I couldn't cancel the contract because I was past my 10 day cancelation period. I explained the date on the contract was incorrect and his salesman had purposely back dated the contract. Mark said he would match the other company's lifetime non-prorated warranty. At this point with them not being upfront about their warranty, Don telling me incorrect information about [redacted] and also back dating the contract I had lost all trust in Ecotech. How could I trust them in my home, trust the windows had the proper films and gases were between the panes after lying and back dating the contract!!! Mark said I only had 2 choices, proceed or forfeit the down payment. I explained I just wanted my down payment and he wouldn't listen.

[redacted]

Don then phoned me, I advised him that my lawyer asked all further contact be in writing and I never heard back from Don.

The down payment had gone through on my MasterCard (the day after I said I signed the contract). I called MasterCard to dispute the claim and explained the situation. They immediately removed the charge from my card and asked me to send all the evidence which I did. MasterCard investigated and Ecotech has refunded the money back to MasterCard.

1) Always check the date on the contract. Date your signature!
2) Use a credit card, if there is a problem they will investigate
3) Read the back of the contract before you sign.
4) If it says Lifetime warranty ask what does that mean and compare to others that say this.
5) All correspondence should be in writing and dated (email is great for this) and keep it.

We had our second property in Niagara on the lake done by ecotech and I am glad to say they were absolutely fantastic! I loved the work they had done and hope to use them again in the future should any problems occur!

[redacted]

[redacted]

I had Don from Ecotech come give me a quote to replace all my windows. He arrived late so he measured the windows as we spoke, there was no time for a demonstration. He told said Ecotech offered lifetime warranty on windows. A few days later he emailed me a quote then we emailed back and forth as I was comparing quotes. I narrowed my choice to Echotech and another company that uses [redacted] windows. Don said that he use to sell [redacted] so I asked him to look over the quote and tell me where the cost difference was. Don pointed out a few differences in the quotes which made Ecotech's quote higher.

I asked Don to come back to demonstrate his windows which he did and I again asked about the lifetime warranty. Ecotech's quote was higher but I was satisfied as to why it differed from the [redacted] quote. Don just happened to have a pre-prepared contract. I looked the contract over making sure all the windows, types, openings were correct. He calculated a 40% down payment. I signed the contract to purchase the Ecotech windows.

Later that evening I looked on the back of the contact and it said "limited lifetime warranty pro-rated 20 years". (Year 1 0% homeowner 100% Ecotech and by year 20 90% homeowner and 10% Ecotech) Very different than what Don told me and on Ecotech's website it just says "Lifetime Warranty" no explanation.

I contacted Don but he had a death in the family and it took a while for him to respond. Don said he would speak with the owner. A few days later Don said the owner wanted to know what exactly was the problem with the warranty. I again explain about the limited lifetime 20 years pro-rated warranty. As I waited for my reply I contacted 2 other companies that quoted me and ask about their Lifetime Warranty both said lifetime is lifetime as long as I own the home, non-prorated no number of years. I asked the [redacted] company about what Don had said about their quote which turned out to be false. I wanted triple pane windows but Don said that the basement windows were too small and that nobody could do them as triple. The [redacted] company told me that was false that Echotech just didn't have to proper equipment to do this. Don also said they quoted me a picture window not a casement window which also false.

On 8 day after signing the contract I hadn't heard back from Don so before my 10 day cancelation period ran out I decided to cancel the contract. I emailed Don and told him I was canceling the contract, the next day I also wrote a formal letter and faxed it to Ecotech canceling the contract. I then noticed the date on the contract was not the day I signed but was backdated 11 days. It was back dated to the day before I received my first quote. How could I sign a contract before I even received the quote?

Shortly I received a phone call from Mark the owner. He said that I couldn't cancel the contract because I was past my 10 day cancelation period. I explained the date on the contract was incorrect and his salesman had purposely back dated the contract. Mark said he would match the other company's lifetime non-prorated warranty. At this point with them not being upfront about their warranty, Don telling me incorrect information about [redacted] and also back dating the contract I had lost all trust in Ecotech. How could I trust them in my home, trust the windows had the proper films and gases were between the panes after lying and back dating the contract!!! Mark said I only had 2 choices, proceed or forfeit the down payment. I explained I just wanted my down payment and he wouldn't listen.

[redacted]

Don then phoned me, I advised him that my lawyer asked all further contact be in writing and I never heard back from Don.

The down payment had gone through on my MasterCard (the day after I said I signed the contract). I called MasterCard to dispute the claim and explained the situation. They immediately removed the charge from my card and asked me to send all the evidence which I did. MasterCard investigated and Ecotech has refunded the money back to MasterCard.

1) Always check the date on the contract. Date your signature!
2) Use a credit card, if there is a problem they will investigate
3) Read the back of the contract before you sign.
4) If it says Lifetime warranty ask what does that mean and compare to others that say this.
5) All correspondence should be in writing and dated (email is great for this) and keep it.