EcoShield Pest Control

 At the time we started service, the Service Manager: sales rep assured us 3X that he would waive cancellation charge, if we were not totally satisfied after Initial 2 treatments.  Both my husband and I were present.  
2.  After the first treatment,  we began seeing pests and bugs we have NEVER seen on our property. Examples: brown recluse spiders, DEAD KATYDIDS with swarms of bees feasting on top of them, etc.
3 Told that was normal.  
4. Had second treatment.
5.  Problems described above got WORSE! Then, One morning I walked out and literally hundreds of tiny bugs that resembled spiders were COVERING MY SIDEWALK OFF OF OUR PATIO AND moving ALL THE WAY UP OUR DRIVEWAY. I was horrified!  My husband had to treat and kill these.  

Told them repeatedly: There is no way I am paying for 'non-performance' AND for your company creating dangerous pest conditions including brown recluse spiders and swarms of bees on katydids, and hundreds of spider like pests  onto my property.  

I was offered discounts due to non performance. I do not want 'discounted horrendous service' that created problems which we had to pay 2X as much to have remediated. 
Be glad no one was actually physically poisoned by being bit by poisonous brown recluse spiders, or swarmed by bees. That is the risk you brought to my property!  

You should be REFUNDING every dime I spent. 

Ecoshield is a pest control company that charges extremely high fees for pest control that do not work and are no better than any other company which costs 1/4 of the price. I cancelled the serviced after 15 months because the service does not work. They will not waive the $170 cancellation fee and continue to harass me constantly.

Kevin Banks arrived on time and was very courteous and knowledgeable in the product they were using to spray my home as well as explained the preventative plan I had requested.

Will not give me quote for service ask for supervisor 3 days ago has not called back

Ricky did an excellent job. He listened to/answered my questions, and clearly explained his choice of action.

On June 24, 2021, Ecoshield scheduled quarterly service to my house supposedly from 3:30 to 5:30 pm. I was in my yard the whole afternoon for the given day, and specifically during the time 3-6pm, I was in my driveway. No EcoShield truck or technician came. Immediately, I informed NorthDC branch of their failure to come. I was informed their GPS tracking shows their truck was in our vicinity. GPS do not prove services performance. Yet I was billed, and was informed that the services were done at 3:17 pm, June 24, 2021. This is inappropriate billing for services NOT rendered. The claim that their technician came is a PURE LIE.

Super Shady kid comes calling, that was snotty and couldn't even face me to communicate. Addressed me as "Hey". After he left my porch, he had the audacity to go next door, call me by first name and tell them I referred their company, and I had just hired them?! I never gave them my name? When I went outside to confront him with his fraudulent claims, he came after me, saying I'm an actual employee with their company?!? Wow, really? and I have used them in the past?! Nope He wouldn't back down, and actually followed after me into my driveway to prove his point?! Really I told him to leave multiple times and if he didn't get off my property, I was calling the police. Unreal. Unprofessional. AND Illegal.

My service tech today was Ebenezer Ofori. Mr. Ofori was very professional and knowledgeable about the job he came to do. After he was done, he gave me a quick overview of what was done. He also gave me insight on areas that could be potential problems in the future.

Ebenezer came out to perform a follow up to my initial service. He pointed out several areas where he still saw cobwebs on the exterior of my home. He himself did not want to blame the previous person and said that perhaps it rained too soon after the initial application but he made sure to get rid of any and all cobwebs that he saw including on my garage doors. He also was far more thorough when spraying for pests inside the home and repeatedly showed me potential problem areas to be on the lookout for. Also advised to call the company if any more pests were seen. He did an awesome job for us the SECOND time around.

This company is absolutely fraudulent. You're better off spending your money on anything but this bunch of scam artists

Trevor came to my house in Murray, Ut. He was very thorough, knowledgeable, and informative. He did a great job!

After a year to skipping the service with Ecoshield, I called them to asking a new contract with 3 months period.the salse person gave me the price what I was asking so she send me a contract online. I checked the service fees and found out that the initial service $150 and I told her I was excepting around $50 as their competitors use to have lower fee for the initial service. She said she can gave me discounts to lower that price just I need to sign the contract now. I was hesitating because it is a contract when she said why I don’t believe her, why she would lie to me. So finally I signed the contract.
After the initial service I got the bill about $300 and they gave me 50% discount so the final was $150. I called the office twice and tried to escalate the case hopping someone would listen our conversation. First they promised a manager calls me, second Time she put to cancel my contract but I must pay the $150 out.
I’m very disappointed how they are handling this plus the sales person was lying to me.

I signed a 24 month contract 12 months ago, but am moving so tried to cancel. They are telling me I have to pay for ending the contract early, as they could still do service at where ever I am moving. The person on the phone was beyond rude, I have been trying to get a hold of them to cancel the service for over a week. Do the smart thing and don’t waste your time or money on these scammers.

[redacted] signed an agreement for one year and services It is clearly stated on the agreement, that if the agreement is terminated early there is a fee There is a section of the agreement that is set up to protect the consumer if the service isn't taking care of the pest problem We provide free re-services, and if we come out twice in between regular services for the same problem, and that problem is not solved we will credit 100% of the last payment to the customer We have only provided one regular service and one re-service for the customer and therefore the terms of the agreement were not met, and requirements for a credit were not met I see no reason to wave the cancellation fee

I spoke with [redacted] this morning about the complaint with EcoshieldI apologized for the issues that he was having and expressed my concern that he was not happyWe had a good conversation about what we could do so that he would not leave an unhappy customerI told him I would love to help him in any way I couldHe expressed his frustration and said that he was ok parting waysI told him what I would like to do for him so that we part as friendsWe would love to have them back in the future as customers

I spoke with [redacted] and we worked it outI sent out my service manager and took care of the issues he was having before we got the complaintHe had sent an email and before we had the chance to see or reply to it, it sounds like he saw some reviews form different offices and got scared that he was caught in a scamThat is the reason why he said the things he said on the complaint I spoke with with him and told him I take these things serious and my customers to have the best serviceWe have resolved the issue for going forward and he knows to contact us if he has concerns Thanks, Mike P***Ecoshield Pest Control(206)686-

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

[redacted] has confirmed already that he received his refund My office does not have a single holes in any walls, that is a ridiculous thing to even include in this complaint carpets are admittedly stained form previous tenants and we are working with our landlord to replace them Not completely within my control I explained to [redacted] when he came in what the mistake was, and that I would fix it I emailed him several time, letting him know of the progress After it is out of our hands it takes the financial institution some time to put the money back in his account, meaning the bank Nothing I can do there either I did everything I was asked to do, it just took more time to do it then and I would agree it was to long I could have told [redacted] no to the refund and charged him a cancellation fee There was no breach of contract on our end There was a timing issue, when a tech came early I understand that things happen and mistakes are made, that is why I agreed to refunding the service, Normally I would send a tech back to finish without any additional charge to the customer That is our guarantee that we offer to protect the customer while on contract

Initial Business Response / [redacted] (1000, 12, 2015/08/18) */ Account has been resolved directly with our customerThank you for your time Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have never contacted me regarding the refund or cancellation of my accountMy American Express statement says they can still dispute the refund until 10/so it is listed as pending

Sent: Thursday, June 04, 3:PMTo: [redacted] Subject: Complaint # [redacted] Hi [redacted] , This is in response to complaint # [redacted] for [redacted] The number we had on file for the customer was incorrect so in the beginning emails were sent to try to resolve the disputeWe did finally get to speak on the phone and worked out a resolution for the customerThe customer was wanting out of the contract with out paying the cancellation feeIn addition customer still owed for a service that they said was done at their homeI spoke at length with the customer so we could fix things for themI waived the cancellation for the customer and she mailed a payment for the last service that was completed at her homeI also let her know how sorry we were that she was not told all of the aspects of the contractI let her know that if she ever wanted to come back to Ecoshield we would give her the 1st service for free Lisa S [redacted] Ecoshield Pest Control [redacted] 832-538-1655- Office [redacted]