Economy Inn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The owner contacted me right away about the charges to my account and resolved the issue within hours, which was very much appreciated
Thank you,*** ***

sans-serif; font-size: 12.800000190734863px; background-color: #ffffff;" />
As per our conversation here with Email you copy of folio,registration card and legally posted sign for no money also say in folio &credit card slip plus they told they have only 4 person and pay for 4 person actually they have 5 person that was they say in their letter dated on 04/03/2014 follow other Email for credit card and posted sign thank you

I stayed at the Economy Inn in Sparks Georgia on 7/22/2015 room #111. After settling in for the night with my 3 children my daughter complained that something was crawling on her. I turned the light on and found bed bugs in the many stages all over the beds. I then preceded to get my son up and dressed to get out of there. Went to office to try and get a refund but clerk pointed to a sign that said NO REFUND. She was kind enough to offer another room but after the experience of what I just went through I stated that I didn't want to take any chances with my children. When I got home I did contact the owner via email. He contacted me right away by phone and said that he would refund my money. My only concern now is how can I warn others of this bed bug infestation at this hotel before they also have to go through what I went through.

Hello,I am the owner of this hotel and I am very sorry to hear about this, I have went ahead and refunded the charges back to your account. This situation is being investigated as to why it happened. I have also spoken to my employees and made sure that this wont ever happen again. This...

situation was probably a mistake by and employee and again we apologize for the inconvenience. Please let me know if you have any more questions or concerns.Thanks, [redacted]

Review: We were living in the Economy Inn and we were kicked out because of the bed bugs and the coackroaches that were in the room. We had to live in a couple of hours leaving all our food and everything in the kitchen behind we lost everything we had in the room and now were living on the street homeless with our hadicapped son and none of the other hotels will rent to us because the owner of the Economy Inn also owns most of the hotels on west capital ave and when we were told to mention her name they all denied us a room. We have a therapy cat for our son. The other hotels on west capital have bed bugs and cockroaches also . The Economy Inn made no effort to resolve the bed bugs and the cockroaches matter.We were kick out on September 4 2014Desired Settlement: We want to be able to live somewhere were there isnt any cockroaches and bed bugs for our son and cat. We money for the things we lost in the room and for the storage and the rental truck we had to get to move the things we got out of the room.

Business

Response:

In regards to the complaint received, it must be mentioned that they were here for approximately 1 year or more and were very familiar with the policies of the motel.

Review: I'm 35yr old Pregnant Unemployed Women. I Came To Visit West Sacramento For The First Time, I Was Tired and It Was Hot Day, waking 1hr. I Accidently went in To Economy Inn [redacted], Checked in paid $ 50 dollars cash.Went To The Room It Was less than 10min. WHEN I Realized I Was In The Wrong Hotel.My Paper read [redacted]..both hotels start with Ec, letters. I TOLD THE LADY I WANTED A REFUND I WAS IN WRONG HOTEL, SHE SAID SHE WAS GOING TO CHARGE ME $20 dollar,, And Refused To Give Me My Complete Refund of $50',,This Simple Mistake. RUINED MY Day. I Demand A Complete Refund Nothing in the room was touched or used, the bed was undone already.Desired Settlement: $20

Business

Response:

when she come to rent room manger gave room key so she can check the room before she paid for room. after 45min she comes to office and said she is at wrong motel she said she should be at [redacted]. she used the room. we can not rent the room again that day.so we charge for linen and house keeping cost. thanks....[redacted]...