EconoLodge Inn & Suites

We did not overcharge If anything we undercharged I did not charge anything for damages We had to shampoo the carpets The room was left in a horrible condition We have not been able to sell the room at all We did not charge when she left a 7pm when check out
is at am We have pictures of the condition the room was left in The room has a disgusting smell that we are still unable to get rid of

the econo lodge has refunded $238 they still owe me $100 refund. I have paperwork of all the over charges. As well as the $2400.00 I paid to stay at this motel. They are needles in the parking lot beer cans everywhere parking lot was littered with chicken bones from construction workers which is not safe for people staying with dogs. The staff is not trained properly and management is a joke they also attempt to steal your packages from the mail. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Review: Tonight, May the 16th I checked into Econolodge here on [redacted]., for a two night stay, leaving the 18th. I was greeted by a semi pleasant at the time mid aged man named [redacted]. And was also assisted by a young lady named [redacted]. After checking in, I entered my room to find it extremely moist, with an almost jungle like humidity. Given the fact that it had been hot for majority of the afternoon, I decided that maybe it just needed some cool air. So I opened the window, and turned on the AC unit as well to hopefully get a faster breeze going. Like always, I walked around the room to just check out the surrounding for basic cleanliness. It wasn't the cleanest, given the fact that the sink still had soap sm and toothpaste sm from the last guest, but the towels were clean, and overall it didn't look bad. Until I checked out the bathroom. To my surprise, the hot water was running about half power, and the bathroom was clearly the source of heat and humidity. After turning off the water, I turned around facing the opposite wall, which is the closet area. I was surprised to find mold up and down the walls. It spotted the whole closet area, especially in the corners, and moved into the bedroom area, almost unnoticed to the naked eye. The hanging metal bars in the closet were also bad rusted from the moist air. So I decided, okay, I just got the one room that isn't so pleasant, let's just get a room change and call it even. So I called the front office, and received [redacted]. After explaining to him what I was looking at, his first response was "well, I don't have any other rooms so I will send somebody up to check it out and see what they can do for you". A few short moments later, the young lady [redacted] from the f[redacted]t desk arrived and assessed the situation. She in disgust, agreed with me that it was not okay. But then to my surprise, she hopped right into, well, if I want to make it cooler I need to close the window, so that the muggy feeling can be taken away. Like that was going to help with the mold issue? I told her that I am not willing to stay in this room and asked what she could do for me, and she responded by telling me that unfortunately there were no rooms available, but she could have me out by tomorrow, and allow me to stay in a different room for my 2nd night. I neglected her idea, and told her that it was not a healthy envi[redacted]ment that I'd feel comfortable staying in, and that again, I'd either like another room or a refund of my money. She offered to give me a discount instead, if I would stay in that room for the night. Or my money back as long as I don't touch anything so that she can still rent out the room! I was deeply offended, so I ended the conversation, and told her that I would look around for elsewhere to stay, and come down to the office in a few to let her know of my decision. This is where things went terribly w[redacted]g. After checking for close hotels, I was quickly reminded that everybody was here for the same reason I was, which is graduation season. All hotels within a 36 mile radius were booked, except for a few motels but those were out of the picture for me. So now this has to be an internal fixture. I'm not staying in a moldy room that I paid money for, but I am also not just going to be replaced by another tenant because I refuse to sleep in a moldy enviroment. Again, I got [redacted] at the f[redacted]t counter. He put up a big fight, and continuously in a very rude and unprofessional demeanor, told me that I can have my refund and find elsewhere, because he doesn't have a room. After about 5 minutes of arguing back and fourth about how I deserve a room, and after a crowd of 7 were behind me, he finally with disgust in his face told me that he could cancel a smoking room he had on "hold", & give me that for the night. I told him that I find it surprising that he would hold a room for a guest that had yet to pay, yet he was so willing to remove a guest that had prepaid in full via expedia. Now, I am not a smoker, I never have been, and honestly it gives me the worst headaches to even be around it, but I had no choice, so I accepted and told him it was better than sleeping in a room full of mold. He of course had a witty comeback of "well do you want to check this room out too Phil?", I told him no, if it has the same problems, I would rather sleep in my vehicle than stay there. [redacted] told me numerous times that the mold in the room was not his problem, and that there was nothing he can do to help me. Two key concepts of customer service? What can you do to help your customer, and accept that any company problem, is now your problem, as you are the representative expected to provide a solution for it. I felt very disrespected, and I felt almost stuck staying here with no other option but to sleep in my car, or a hotel 36 miles away. [redacted] then passed me on to [redacted], who in f[redacted]t of [redacted], didn't have much to say, but was very helpful to me on our 1 on 1 time. She made sure that I wouldn't have to stay in the smoking room for my 2nd night, and she also apologized for [redacted]'s actions. [redacted] single handedly is the only reason I am not taking this complaint further than I am. She provided the customer service that I expected, and the empathy that I needed after dealing with such a rude and unprofessional individual. She later on told me that [redacted] had been fired previously for a similar deal with his customer service, and that she's not sure why they hired him back on! She agreed with me that his actions were not okay, and I would be willing get to bet that she would stand by that any day. To [redacted], I hope that you learn to appreciate the fact that you have a job, as I don't believe there is any other workplace I have been to that would allow this type of behavior, or letting a customer from out of town experience this their first time here. To [redacted], thank you for being professional, but more than anything, thank you for being human. You stepped out of your outfit tonight, and genuinely made me feel like you wanted me to have a better experience than [redacted] allowed me to. And for that, I wish you great blessings in the future.Desired Settlement: I would like [redacted] to be re examined for his position and role in this company, as I am not the first person he has chased out of this hotel. And I am sure I will not be the last. Although my company paid for this booking, and the money will not benefit me, I would also like a full refund on at least one day of my stay, as a moldy room is not what I paid for, and either is a smoking room that I had to settle for. Thank you.