Econo Lodge Reviews (%countItem)
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Econo Lodge Rating
Description: MOTELS
Address: 5665 Cypress Garden Blvd, Winter Haven, Florida, United States, 33884
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+1 (863) 324-2376 |
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My duration of time spent at this hotel is almost literally; not a far cry from being robbed and at times, a hazard to my health & well-being.
When first checking into the (formerly known as) Shergill Hotel, in Winter Haven, Fl. (Sometime) about 3 months ago - I had asked upon arrival to check-in (originally booking my stay on a third-party website; ***) to the woman working at the desk in the lobby if they had any weekly rates available and she said no. I had intended to stay for a week or longer irregardless, but I had thought it was worth a shot to ask. My home had been badly damaged and so staying anywhere at all for the time being was necessary.
After a couple days at the hotel we were moved to another room; (*** I believe?) for an unspecified reason. It was here in this new room that my family member and I will have spent about half of our stay (which would eventually end up being almost 3 months total; give or take).
My hopes to get into an apartment sooner rather than later fell through at first, and so I'd end up having to extend my stay. For the first two or more weeks, I would either re-book my room online (through the same aforementioned website) or I'd simply go-to, or call the front desk. I was paying full-price per night for the said 2+ weeks and I'd do it in intervals of 2 or 3 days at a time. Getting back to the hotel after work one night, and knowing I needed to extend again - one night after the stated 2 week period, a woman working the front desk during night shift (that I wasn't exactly familiar with like the others) asked if I'd "like to extend my stay for another week?" And so, I sort of bit the bullet and said 'yes', just thinking to myself it would be better to go ahead and pay for a full week instead of these 1, 2 or 3 day extensions at a time. After her smiling and saying "ok, all done." As my card was already on file, I was on my way.
However, upon checking my bank statement the next afternoon I saw that the price I had been charged for the hotel was $270. I called the front desk to ask if they charged me incorrectly because it goes without saying that ($80-$110) per single night would be much, much more and so I wanted to make sure I was all good and square with them and that I had paid them everything. And the woman on the line said 'yes, you're fine, that's our weekly rate.' This would end up being the same one who blatantly told me 'no, we don't have a weekly rate.' I was actually very upset for obvious reasons and so I asked; "you said you didn't have one?" To which her (and later, the managers;) reply was, "oh, we used to have it, and then we didn't have it, and then we just started it again).
I bit my tongue, and just continued to quietly stay in my room for the next couple of weeks at the new rate. Until the first big storm that came by during my stay. When I got back to the hotel from work that evening, an entire basket full of my clothes, and a sentimental shoulder bag belonging to my family member; were drenched due to (several) severe leaks coming from the ceiling. Be it due to the rain, or else. (My next door neighbor at the time said the same of her room, and that there was toxic mold and so they had to move her to a new room - her and I exchanged contact Info.)
I immediately took the issue to the front desk; and at the time a young man was working. He said, "sorry, nothing that I can do because both the manager and maintenance aren't here." So he couldn't/wouldn't even put me in a different room. He said he'd leave a note for the manager about the damaged properties. Which I checked up on for the next 3 days, but to no avail. I was put into a new room, '*** I believe?' The next day by a normal employee, and this is where I'd stay the remainder of my time at the hotel.
Halfway thru the last half of my stay there; I FINALLY met the manager, and it was because my payment on file had gotten declined. Upon trying to figure out why, I had found it was that I was double-charged by the hotel the previous week and so I had insufficient funds. After bringing this -
(Please refer to attached documentation)
I chose 'other', although I was first considering 'refund' - but when I did that math I realized it would be in the thousands of dollars, even if I was only considering the first couple of weeks and other full priced days I didn't deserve to pay. And that refund would even still be ignoring everything else. Which I know well enough to know, isn't a likely thing to happen. I'm not sure what resolution could be found in all of this. It's up in the air. I'm open to options. And even in a worst-case scenario for myself; that I get nothing out of this, at least I will have done service and justice by making sure that somebody outside of myself knows of this situation so maybe it is preventable in the future to somebody else like me that may be down on their luck at the moment. Because irregardless of anything, it is just unfathomable to me that a business like theirs can actually get away with this type of behavior. I refuse to believe there is nothing that can't be done. An apology to my family member? I'm upset, but that bag was a gift from her grandmother and it meant a lot to her. Even if not money; to even get a room for the days I lost would be helpful, to make up for the lost time & money I spent, all which really set me back and helped me not find a solution to my problem faster all because I had to borrow money on those few occasions to even get into my room, all which I have to pay back and am already in a rut. But again, I repeat; I'm open.
Guest violated his contract and was offered a daily rate which he had a problem doing. Guest was given a few days noticed to check out due to lack of payment.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the business because put simply; there is absolutely nothing worthy of acceptance in their response.
It is not my intention to sound blunt or rude but very literally; they did not respond to even a fraction of one single complaint - although there were a few dozen to choose from.
Their response is a blanket statement to the grossest extent.
In saying a violated a contract - they failedd to provide evidence that I did - or that there was even a contract to begin with? What contract might there have been beyond the inheritedly obvious general terms & conditions that any normal hotel guest would abide by default?
Honestly. This is pathetic. Because while my last few statements are valid - lest we forget that none of that is even relevant because the business didn't even go so far as to mention what I did or how I violated this phantom contract?
So the business waits until after the Revdex.com closes the case after 2 failed attempts at contacting them to still basically say nothing at all? You should be ashamed of yourself. By trying to get in a last word only after hoping the Revdex.com and I weren't paying attention anymore.
Just wow.
I very clearly stated my case, and said I'd be willing to submit my evidence and proof that the business in question is in fact in the wrong and it is due to fault of their own I could not pay but only because the business criminally double charged and over charged almost the entire duration of the time I spent there.
IF the business is willing to talk now and actually address the issues at hand than I am also still willing to find a fair compromise. But I will still state publicly that they don't deserve this opportunity.
If the business would still like to negotiate and resolve the issues in question and would like to protect their reputation by showing good faith in trying to address the problems than I will refrain from publicly posting my material evidence as not to humiliate the management.
But their response? No. I do not accept it and they offered nothing. Even worse; I feel insulted that they would submit such a childish response after the time and effort I put in to my initial statements. And it's very clear, they seemingly didn't even read past the first paragraph. So if I am not satisfied with their next response, if there is to even be one or not. I will, without question upload all the *real documents that I have.
Not fairytale contracts - but actual evidence the business stole thousands of dollars from me, robbed me of basic rights, destroyed my belongings, ignored my pleas for help and added insult to injury by stating I didn't pay them in what looked like a third-grader response.
Because my accusations? Unlike theirs. Mine are true. This business has done nothing but prove time and time again that they are willing to step on it's guests, rob their customers and pay no mind to legitimate affairs because they don't care.
I look forward to their response. (If any is to be expected at all - then I'll still hope there be something worth even reading).
I bid adieu.
July 7, 2017
I was there with for my family reunion on July 7 - 9th 2017. The room was infested with spider, roaches, rats, broken AC
July 7, 2017
When check into the room I noticed the floor was not vaccumed. I called the front desk, was told the person had cleaned the room already I told them we would like for someone to come up to vaccum the room.
The phone had spiders on it, the floor had roaches on it. broken Ac, Moved from room to
room the only to discover the rooms was all the same. Very dissatified. The Hotel should be shut down. Other guests was complaining about the fifth in the room. At check out the manager just offered a discount or a gift card
full refund back to me
Dear Revdex.com,
First and Foremost we apologize for the any issue our guest may have had during their stay with us. The guest checked into our hotel on 7-7-17 at 4:21 pm. We have no record of any complaints until 7-8-17 around 3-4 pm when she called in regards to how her room was cleaned that day. She stated it was not vacuumed and she did not have any towels. The housekeeping supervisor went to the room and spoke to the guest (who told her that when they checked in their room was clean, they just had an issue with the way it was cleaned that day). The executive housekeeper sent 3 housekeepers different from the original one who cleaned her room to make sure it was clean to the guest satisfaction. No other complaints were logged at the front desk in regards to this guest.
My General Manager met with the group leader and addressed each room with her and upon departure offered them a free gift certificate valid for a year for them to back or 30 % of their stay since we offered them a full refund if the hotel was not the right choice for them upon check in. Prior to this group arrival we conducted several site inspections and showed them three (3) different room types. The Guest was on an individual basis and book according to what they can afford. Upon the group departure all received a credit to their card on 7-9-17. This guest at no time called the desk to complain of any spiders, roaches, or rats. The guest stayed in the same room she checked into on 7-7-17 and did not change room at any time. If we had been made aware of the numerous issues the guest is stating at any time on 7-7-17 or 7-8-17 we could have moved her room for her or she could have checked out without any charges. We were not given any opportunities to fix any issues other than the room cleaning issue during the course of their stay. The 30% discount that was issued to the guest was issued in good faith upon hearing of any additional issues upon the day of checkout. We will not be offering any complete refunds for this guest.
If I can provide any assistance, don't hesitate to contact me directly at 863-324-5950 Extension 632.
Sincerely,
Valerie B
General Manager
[email protected]
Mike P
Assistant General Manager
[email protected]
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the general manager's decision I also got bit by a bug on that sofa in the lobby it is filthy if my family reunion had not chosen that hotel I would have never stayed there there were no other ones that was available otherwise I would have chosen another hotel I suggest that the general manager he or she should stay at that hotel to see V and Nesmith of that facility then he if she will be more than happy to give some personal refund so stay there yourself general manager
Dear Revdex.com,
We have read the rebuttal from the guest and our decision remains the same. The bug bite from the lobby sofa complaint was only made aware to us with this response. We have not had any other complaints from any other guests including from this group in regard to any bug bites from our lobby furniture. We do not force any guest to stay at our hotel. If a guest does not like our hotel for any reason they can check out without any penalty. Again, this guest at no time called the desk to complain of any spiders, roaches, or rats. The guest stayed in the same room she checked into on 7-7-17 and did not change room at any time. If we had been made aware of the numerous issues the guest is stating at any time on 7-7-17 or 7-8-17 we could have moved her room for her or she could have checked out without any charges. We were not given any opportunities to fix any issues other than the room cleaning issue during the course of their stay. The 30% discount that was issued to the guest was issued in good faith upon hearing of any additional issues upon the day of checkout. We will not be offering any complete refunds for this guest.
If I can provide any assistance, don't hesitate to contact me directly at 863-324-5950 Extension 632.
Sincerely,
Valerie B
General Manager
[email protected]
Mike P
Assistant General Manager
[email protected]