Econo Lodge of Durango

Dear ** ***, I understand why you are so frustrated, and I am terribly sorry for the confusionIt was not our intention to lead you the wrong way, or to try to take advantage of you in anywayPlease know that the Groupon special was not sold by Choice Hotels, or Econo Lodge, the special was
offered through Groupon, and you paid GrouponBecause of this reason, Econo Lodge the brand, nor our hotel can actually adjust the reservation or the chargesTo resolve this you would need to talk to company that you paid and reserved through (Groupon)I understand that you called the property to verify that there was a wine and ski package available, which there wereThese packages were available during specific times, but would have needed to be selected and paid for at the time of bookingThe email confirmation that our employees were shown confirmed that you had reserved a room only, and did not book or pay for the optional ski or wine packagePlease note that a screen shot of an advertisement is not an actual confirmation, but an advertisement of what options are available to reserveIf this is in any way incorrect, and you have a confirmation that shows that you booked a ski package, I would be happy to call Groupon for you to ensure that you get reimbursedI would love to help you resolve this, and of course, if you reserved a package, then you should receive itHaving happy guests is truly my number one priority, and I promise that taking something from you is not or interest, or in our benefitPlease contact me directly if you would like me to assist you further with this matter, I promise I will do everything I can to help get it resolvedMy personal cell number is listed below for your convenienceSincerely, Brooke H*** Owner/manager *** Cell: ***