Econo Lodge Missoula

Subject: Complaint ID # [redacted] Dear Representative of the Revdex.com,My name is Brent R***, I am the General Manager at the Econolodge in Missoula I received the complaint from Ms [redacted] on the 27th of July She had first called my front desk clerk (Chuck), on the 18th of July, days after her stay with us to report the missing shampoo and conditioner We had many an investigation, including my front desk clerk, Head of Housekeeping, and myself to try and locate if any housekeeper had seen the shampoo & conditionerthe answer was negative I have no other recourse to find the missing items other than to inquire about it, especially that many days after the guest's stay with us We have a clause on our registration form that we are not liable for items missing while left in rooms, but we do also try our best to keep items that are found in rooms for days As to the complaint regarding the toilet, this was the first I had heard of it and would be glad to reimburse Ms [redacted] 10% of her room rate due to the inconvenience I am very sorry that the room was not adequately working for her and her family, and am sorry that she was missing her shampoo and conditioner, however I do not feel we are at fault for those missing items Sincerely,Brent R***Econo Lodge G.M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Subject: Complaint ID # [redacted]Dear Representative of the Revdex.com,My name is Brent R[redacted], I am the General Manager at the Econolodge in Missoula.  I received the complaint from Ms. [redacted] on the 27th of July.  She had first called my front desk clerk (Chuck), on the 18th of July, 13 days...

after her stay with us to report the missing shampoo and conditioner.  We had many an investigation, including my front desk clerk, Head of Housekeeping, and myself to try and locate if any housekeeper had seen the shampoo & conditioner... the answer was negative.  I have no other recourse to find the missing items other than to inquire about it, especially that many days after the guest's stay with us.   We have a clause on our registration form that we are not liable for items missing while left in rooms, but we do also try our best to keep items that are found in rooms for 30 days.  As to the complaint regarding the toilet, this was the first I had heard of it and would be glad to reimburse Ms. [redacted] 10% of her room rate due to the inconvenience.  I am very sorry that the room was not adequately working for her and her family, and am sorry that she was missing her shampoo and conditioner, however I do not feel we are at fault for those missing items.  Sincerely,Brent R[redacted]Econo Lodge G.M.