Ecliptixnet Broadband

I reviewed the complaint # [redacted] and did find the customer in our databaseI have reached out to Mrs [redacted] and explained the nature of my call and how I came to be with EcliptixNet and our progress over the last few yearsI obviously apologized for the prior lack of customer service she encountered, and asked if there is anything I can do to help rectify the situation even though it is some three years laterMrs [redacted] thanked me for the call and informed me they no longer even live in the state, but due to the call would certainly entertain the idea of giving us another try if they did move back

Mr***'s Service Agreement with EcliptixNet provides for a peak download speed of mb not the mb which Mr [redacted] relatesThis is a maximum best effort speed not a guaranteed rate and the actual speed at any time will be influenced by overall usage on the network at the time However, upon receiving Mr***'s last Thursday I promptly relayed it to Customer SupportCustomer Support did find that his Customer Premise Equipment (CPE) was associating with the north sector of our site at Wright's Hill, instead of with the correct west sectorCustomer Service disabled the incorrect frequencies on his CPE and it properly associated with the west sectorThis appeared to give him a strong, stable signal and it appears from our monitoring his connection since then that his connection has continued to be strong and stableWe have verified that with the Customer