Eclipse Loupes and Products

Man, they don't even deserve fraction of a star! I beg you guys, please stay away from this scam company. A rep named Chris came to our school and took the measurements. I ordered my loupe back in November, 2019 and its been well over 3 months now and I'm still waiting on my loupe. He is not answering my calls and emails. I tried to reach their customer service for a refund and was told that I have to pay a 40% restocking fee as it was a custom *** TTL (Although my product was not yet delivered and its been over three months!). After few weeks of more waiting, I tried to call him and their customer service for a final decision but guess what, No response from either of them whatsoever! I report this to my faculty and hopefully this scam company will never get a chance to visit our school again. PLEASE, do your research before investing in your expensive loupes. That guy was the only loupe company rep who came to our school and I think it was my fault to place the order before doing my homework on this trashy scam company. I called all other major loupe manufacturer's to figure out what was the average delivery period for custom TTL and most of them was between 2 to 3 weeks and I'm here waiting for 3 months! Their price is also premium just like as other big companies but their customer service is literally trash and specially my rep Chris, only time he received my call was when I placed my order and after that I had a million ignored calls and emails! I report this to the Federal Trade Commission also. This is simply NOT accepted if you spend thousand of dollars and the company do not stand behind their product and customer. This scam company should NOT stay in business.

If I could give zero stars I would. 3 people from my office ordered these loupes at a trade show in October. Our credit card was charged that day. By December we still had not received loupes nor any communication about them. I called in December and cancelled one of the orders as it was taking entirely too long. I was told my credit card would be refunded. It never was. I called back in January and was given some excuse as to why the credit card refund didn't happen and that they would send me a check. I was told that same day that we would receive the loupes the following week. It is now February and still no loupes. When I spoke to them today, they claim that they will be sent next week. This company has the worst customer service and I'm not sure how the product is since we still haven't received them 5 months after our money was taken.

worst business experience I have ever had, I met the reps at the ODA meeting october 5th 2019, they convinced me that they have the best product in the market, best customer sevice and waranty, they said they will manufacture the loupes for me and I will receive them in 6-8 weeks, , they said they will give the pair I tried and liked at their stand but after I paind they said tthey can't because it is the only one they have and they need it to show other customer and was promised to receive a loaner one with light, they also offered me the wireless light at a $100 price per unit,
during the waiting period I have been asking for the loaner pair, and now 15 weeks after the purchase I still haven't received anything; the wireless light price was jacked up to $300 based on a phone call and the actual item has not been shipped yet,
they rarely respond to my emails, or answer phone calls, and when they do they did they make up new terms or stall saying I will check and get back to you and they never did.

I previously bought Clinical working Loupes glasses with 4.5 zoom from the company called ***. From the company Eclipse I bought the head light in April 2019. I was specifically asked for the Eclipse company to send over my Loupes to mount the head light by their technician. They assured me the Loupes will be fine. The head light mounted onto the safety glass of my Loupes caused it to split in two, and it is irreparable, the Loupes cost me $1895 (from *** Co) and the head light that caused the irreparable damage cost me $520. They do not want to refund me for the damage done the worth of the Loupes $1895. I need them for work every day.

Order loupes at a conference in October 2019. Contacted the company in November about my order they indicated it takes 6 weeks to get order. I have never received the ordered loupes. I contacted the company by email in December and January with no reply. I also phone the company twice no direct reply. I was contacted by a sales rep for the company who had no direct knowledge of the problem. He was unable to get me any information. I have contacted the credit card company to cancel the payment for lack of product and have sent a complaint to the attorney general of of the state of Oregon for possible fraud. I have not heard back from the company at all, I would not recommend that anyone do business with this company. /they appear not to care and make no effort to resolve the complaints.

I bought 2 loupes from this company 2 years ago , they did not work as I had a hazy vision and constant headaches. I called the company and had to send the loupes back on my own expense and also had to pay them an additional $ 300+ more to fix a problem they created and they asked me to get new information for my measurements , so I went to my Optometrist whom I see every year and got the measurements and emailed it to them. that was 5 and a half months ago! I tried reaching out several times and the receptionist Candice just brushed me away and finally asked to speak to a manager , who called me after several attemps to reach out his name was James ( I think he is the owner). He said he would expedite the process and I don't need to send him any measurements and everything would be expedited. This was 2 months ago , I tried to reach out several times to James who gave me his cell number and the company and left several messages, no avail , not even a phone call back. I reached to Mass Dental Society as I bought this at the *** Dental Show and complained to Amanda there, who reached out to the company and they called & left me a message 2 weeks ago , but when I tried to reach out , no answer after several attempts again I called Amanda from MDS and told her I going to Revdex.com to have this resolved .

I bought my loupes from this company and as I live in another state so I asked the rep who I made the deal with what if I didn’t like it cause I only saw pictures so he said you have 30 days for refund and never mentioned anything about restocking fees so I made the deal and paid on phone then I receive email to confirm my payment but it didn’t look like invoice so I texted the rep asked him about my invoice he said I already sent it and that’s your invoice I was paying only half at this time and after a month I found that the other half withdrawn from my account and I received another email to confirm my payment I was confused at beginning and I didn’t like they withdraw the amount without asking me but anyway I was excited to have my loupes and after very long time (more than 3 months) I received it but then didn’t like how it was the light wasn’t good quality and I called many times to see may be someone can help and fix it but my calls was ignored they keep saying will let someone call you back and that never happened.
So I decided it to return it back before the 30 days pass and then I was waiting my refund which never back so I called again to find out that I have 40% restocking fee and the customer service said it’s on my invoice so I went back to check my invoice and emailed it to her she said that what I have is only the receipts of my payment and she sent me my invoice at this point
After many calls and explaining that this invoice never sent on the time of my deal ,sending it now means nothing as I will not be responsible for this all I know was 30 days for refund and never been told about this 40% they refused to refund me and just ignored my calls.
As checking the invoice they claim it’s my invoice they put my name on it I found that it was signed in customer signature which is not my signature and I know nothing about it ,I live in another state and the whole deal done on phone so I decided I will file complaint cause this company went too far by faking customers signature and being very unprofessional ignoring calls, changing deals at the end and Lying to people, I will provide all documents that shows their lying and make sure they get what they deserve to stop scamming people.

I have to say this is the most frustrating and unpleasant experience I have experienced from a so called professional company. I ordered my Loupes on the first week of January 2019, we are a week away from June 2019 and have not received my loupes. The last time I called and spoke to the receptionist regarding my order she was eager to hang up and said a couple more weeks. The company has continuously dropped the ball. Horrible customer service.

They have amazingly low prices! This company definatly goes out of their way to meet the needs of their customers! I highly recommend them to any one needing Loupes for their profession.

I buy a loupe from this company with delivery date between 4-7 week
it now more than 8 weeks with no response or any answer about the delivery time
I email them ,call them even contact them on facebook but no response

We ordered two sets of loupes with frames, lights and cases live from this group at a conference in San Francisco (***) and paid for them on the spot Dec 4th. The promised delivery window was 2 weeks. We were clear they were needed no later that the first week in January. Nothing was delivered. We began inquiring about our order via the web contact, our contact and then left a voice message. After finally reaching a person we were told she could not find our order status, would inquire about it and "get right back to us". No return call. Upon asking yet again we were still given no straight answer or promise of delivery. Given our deadline was long past, we were forced to purchase other equipment at the last minute. We asked for a refund and were told on Feb 7th a refund would be provided in 7-10 days (somehow they were able to take the payment on the spot, but refunds require one to two business weeks - ridiculous). At present we still have no refund or product and it is now February 25, 2019.

I purchased a pair of prescription dental loupes from Eclipse Loupes and Products in Dec 2018. At that time they took my prescription, took some measurements and took my payment.
When I finally received the product, it was useless because they did not place my prescription in the magnification portion of the loupes. I called them immediately and they said they would fix the problem. They finally sent me a replacement after many weeks of waiting and countless phone calls. The replacement was exactly the same as the original. This sequence of events repeated itself over and over again. I asked for a refund numerous times and was told they could not refund but would get the glasses made properly next time. It is now almost a year later. They have finally admitted that they cannot deliver the product I ordered because it cannot work with my prescription (which they had from the very beginning) !!! They sent me a different and inferior product than I ordered and said that this is the only product they could make that would work. I refused to accept it as it uncomfortable and unsightly and not what I ordered. Eclipse said they would send me only half of my money back and I would be responsible to send their products back to them at my expense. This has been the worst experience I have ever had with a company.

I ordered 2 pair of surgical loupes. The company took over 3 months to manufacture and deliver. When I received it, there was only 1 pair of loupes. There is a problem with vertical matching, and there are no instructions about how the user might fix this himself. I tried emailing the company -- no answer. I tried calling the company -- no answer.

A pair of loupes with a cordless headlamp was ordered on 4/23/2017 at the *** convention from the Eclipse Loupes and Products booth. On 5/23/2017 the loupes arrived but the cordless headlamp did not. After several inquires into the expected arrival dates of the cordless headlamp it was finally explained that the cordless headlamp was in the production stage and not yet available for purchase, several completion dates where given and had come and gone still with no finished product. A partial refund was given 02/27/2018, to cover the cost for the delay in the completion of the cordless headlamp with the understanding that it would be completed spring of 2018. May 5th, 2018 I visited the Eclipse Loupes and products booth at the *** convention and spoke with Jim the owner of Eclipse Loupes, the cordless headlamp was still not available. I explained to Jim that at this time we would like to request a full refund as the loupes were purchased with the purpose of them being used with the with the cordless headlamp as well as the understanding being that the cordless headlamp was a finished and available product. Without the cordless headlamp being available we are not able to utilize the loupes. Jim stated he would be back in the office the following week and to call then and we would work out the refund, after several calls and messages I have not yet heard back from him regarding the fund nor have we received the refund.

This company had a booth at the Ohio Dental Association conference in September 2017. I purchased loupes for my job as a dental hygienist. I received delivery but the loupes distorted my depth perception and were not useable. I returned them to the company within the required time. They told me there was nothing wrong that they could detect and returned them to me. I have since returned them and asked for a refund. At this point they have cut off all correspondence. Most recently I stopped by the booth at a different conference. I was told by the person in attendance that he would have them contact me. I have not heard from them. That was 1 month ago.

Purchased dental loupe in May. Multiple attempts with messages left to resolve clarity issues. One time have they responded. Was able to make personal contact once and followed suggestion to improve product which did not resolve issue. Multiple voice messages left with no return respnse.

I bought and paid for over 9 months ago a headlight with two batteries and with two attachments. I got a headlight and one battery with me. They promised to send another battery and the attachments to my home address to Europe. It is even written on the invoice. They do not have sent the items they promised to send. I have sent many e-mail to Eclipse Loupes and Products. First they aswered the e-mail, but not anymore. I will attach the e-mails to this complaint.