Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, this would not be a "honest mistake" as stated by business ownerThe initial estimate was for I also found damages that were not included in the original estimate that should have been for insurance purposesFrom the original estimate, items were removed because they were not immediate issues that needed attentionAt that time I approved the work and paid for parts, including shippingTotal amount paid for I am unable to know which charges are appropriate because the Work Order and Estimate are significantly different in the line items invoicedOdd?The owner has admitted to making a "mistake" and stated that the there was some issue with adding and removing partsI find this difficult to believe because I watched him make the changes on his computerHe printed the revised estimate and billed me for parts, receipt providedThe Work Order starts with a line HANDLE BAR with a part number, the second line is also HANDLE BAR with a different part numberThis cannot be right! Per the estimate, the second line represents the MIRROR ASSY, REAR VIEW RBecause the Work Order and Estimate are different with respect to line items, it makes it difficult to know which charges are valid and which charges are not validIt is not my responsibility to determine which is accurate and line up the line items"Somewhere through the eliminating and adding of parts we had missed were not ordered for his motorcycle but these items were not removed from the final bill." These items were not ordered but should have beenThey were NOT removed from final billThey did not let me know either and also billed me for laborDid I forget to say that they initially over billed me for labor?I just found another differenceSo, it appears that the final Work Order is the list of part charges, not the labor chargesThis significantly changes things!The business is right that I contacted them about issues with my repair before I looked at the billI knew something was wrong because I found as I was riding my bike home that the windscreen was not repaired which was expectedI know that the changed the windscreen by cutting a corner of damageI gave them one opportunity to make things right, they chose not to deal with it right away I found a discrepancy the following day and through my American Express account disputed both charges, parts and laborI was unable to dispute a portion of the chargesFor reasons stated aboveI find myself more disappointed because I just found that I was billed double for parts and not once for laborThis makes it somewhat more easy to understandThe initial charge was for and the second charge was for Which is a difference of which is much different from the that they are willing to refundI want the facts aligned to be comparable to the Work Order and EstimateI also requested why my bike had gasoline poured all over the bikeThis should result in compensatory damagesAlso why did it take so long to receive parts?Many of the Work Order line items are also higher than the EstimateThis should not be the caseI paid a certain amount at the time and that should not be adjustedI believe that they are cheating on the billing too Regards, [redacted]
On June 25th I sent an estimate to Mr.*** insurance company for the repair of damage done to his motorcycleI was notified that the insurance had received the estimate and that they would follow up with the customerA few day later Mr*** came into my shop and wanted to discuss my
estimateAt this time he informed me of all the parts he did not want replaced that were on my estimateThis took it from a $dollar job to about a $dollar job and left several parts that were damaged on his motorcycleSomewhere through the eliminating and adding of parts we had missed that a windscreen (Parts # ***) and a lever (Part# ***) were not ordered for his motorcycle but these items were not removed from the final billIt is an honest mistake on our part we would never intentionally charge a customer for parts they did not receive or want The bike was released back to Mr*** on September 8thOn September 9th I received an email from his stating that there was some issued with the billing, I told him that I would be happy to rectify the situation if he would call or come into the shop and I havenot heard from him since. Mr*** has disputed the full amount for the repairwhich I view as unfairThe parts in question are priced as followedThey canalso be seen on the itemized receipt attachedN57300HNLEVER $N94611HCCOW'G BODY (2013) $The total of these parts comes out to $We would be willing to refund Mr*** this amount
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, this would not be a "honest mistake" as stated by business owner. The initial estimate was for 3759.72. I also found damages that were not included in the original estimate that should have been for insurance purposes. From the original estimate, 4 items were removed because they were not immediate issues that needed attention. At that time I approved the work and paid for parts, including shipping. Total amount paid for 1543.57. I am unable to know which charges are appropriate because the Work Order and Estimate are significantly different in the line items invoiced. Odd?The owner has admitted to making a "mistake" and stated that the there was some issue with adding and removing parts. I find this difficult to believe because I watched him make the changes on his computer. He printed the revised estimate and billed me for parts, receipt provided. The Work Order starts with a line HANDLE BAR with a part number, the second line is also HANDLE BAR with a different part number. This cannot be right! Per the estimate, the second line represents the MIRROR ASSY, REAR VIEW R. Because the Work Order and Estimate are different with respect to line items, it makes it difficult to know which charges are valid and which charges are not valid. It is not my responsibility to determine which is accurate and line up the line items. "Somewhere through the eliminating and adding of parts we had missed ... were not ordered for his motorcycle but these items were not removed from the final bill." These items were not ordered but should have been. They were NOT removed from final bill. They did not let me know either and also billed me for labor. Did I forget to say that they initially over billed me for labor?I just found another difference. So, it appears that the final Work Order is the list of part charges, not the labor charges. This significantly changes things!The business is right that I contacted them about issues with my repair before I looked at the bill. I knew something was wrong because I found as I was riding my bike home that the windscreen was not repaired which was expected. I know that the changed the windscreen by cutting a corner of damage. I gave them one opportunity to make things right, they chose not to deal with it right away. I found a discrepancy the following day and through my American Express account disputed both charges, parts and labor. I was unable to dispute a portion of the charges. For reasons stated above. I find myself more disappointed because I just found that I was billed double for parts and not once for labor. This makes it somewhat more easy to understand. The initial charge was for 1543 and the second charge was for 765. Which is a difference of 778 which is much different from the 129.35 that they are willing to refund. I want the facts aligned to be comparable to the Work Order and Estimate. I also requested why my bike had gasoline poured all over the bike. This should result in compensatory damages. Also why did it take so long to receive parts?Many of the Work Order line items are also higher than the Estimate. This should not be the case. I paid a certain amount at the time and that should not be adjusted. I believe that they are cheating on the billing too.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, this would not be a "honest mistake" as stated by business ownerThe initial estimate was for I also found damages that were not included in the original estimate that should have been for insurance purposesFrom the original estimate, items were removed because they were not immediate issues that needed attentionAt that time I approved the work and paid for parts, including shippingTotal amount paid for I am unable to know which charges are appropriate because the Work Order and Estimate are significantly different in the line items invoicedOdd?The owner has admitted to making a "mistake" and stated that the there was some issue with adding and removing partsI find this difficult to believe because I watched him make the changes on his computerHe printed the revised estimate and billed me for parts, receipt providedThe Work Order starts with a line HANDLE BAR with a part number, the second line is also HANDLE BAR with a different part numberThis cannot be right! Per the estimate, the second line represents the MIRROR ASSY, REAR VIEW RBecause the Work Order and Estimate are different with respect to line items, it makes it difficult to know which charges are valid and which charges are not validIt is not my responsibility to determine which is accurate and line up the line items"Somewhere through the eliminating and adding of parts we had missed were not ordered for his motorcycle but these items were not removed from the final bill." These items were not ordered but should have beenThey were NOT removed from final billThey did not let me know either and also billed me for laborDid I forget to say that they initially over billed me for labor?I just found another differenceSo, it appears that the final Work Order is the list of part charges, not the labor chargesThis significantly changes things!The business is right that I contacted them about issues with my repair before I looked at the billI knew something was wrong because I found as I was riding my bike home that the windscreen was not repaired which was expectedI know that the changed the windscreen by cutting a corner of damageI gave them one opportunity to make things right, they chose not to deal with it right away I found a discrepancy the following day and through my American Express account disputed both charges, parts and laborI was unable to dispute a portion of the chargesFor reasons stated aboveI find myself more disappointed because I just found that I was billed double for parts and not once for laborThis makes it somewhat more easy to understandThe initial charge was for and the second charge was for Which is a difference of which is much different from the that they are willing to refundI want the facts aligned to be comparable to the Work Order and EstimateI also requested why my bike had gasoline poured all over the bikeThis should result in compensatory damagesAlso why did it take so long to receive parts?Many of the Work Order line items are also higher than the EstimateThis should not be the caseI paid a certain amount at the time and that should not be adjustedI believe that they are cheating on the billing too Regards, [redacted]
On June 25th I sent an estimate to Mr.*** insurance company for the repair of damage done to his motorcycleI was notified that the insurance had received the estimate and that they would follow up with the customerA few day later Mr*** came into my shop and wanted to discuss my
estimateAt this time he informed me of all the parts he did not want replaced that were on my estimateThis took it from a $dollar job to about a $dollar job and left several parts that were damaged on his motorcycleSomewhere through the eliminating and adding of parts we had missed that a windscreen (Parts # ***) and a lever (Part# ***) were not ordered for his motorcycle but these items were not removed from the final billIt is an honest mistake on our part we would never intentionally charge a customer for parts they did not receive or want The bike was released back to Mr*** on September 8thOn September 9th I received an email from his stating that there was some issued with the billing, I told him that I would be happy to rectify the situation if he would call or come into the shop and I havenot heard from him since. Mr*** has disputed the full amount for the repairwhich I view as unfairThe parts in question are priced as followedThey canalso be seen on the itemized receipt attachedN57300HNLEVER $N94611HCCOW'G BODY (2013) $The total of these parts comes out to $We would be willing to refund Mr*** this amount
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, this would not be a "honest mistake" as stated by business owner. The initial estimate was for 3759.72. I also found damages that were not included in the original estimate that should have been for insurance purposes. From the original estimate, 4 items were removed because they were not immediate issues that needed attention. At that time I approved the work and paid for parts, including shipping. Total amount paid for 1543.57. I am unable to know which charges are appropriate because the Work Order and Estimate are significantly different in the line items invoiced. Odd?The owner has admitted to making a "mistake" and stated that the there was some issue with adding and removing parts. I find this difficult to believe because I watched him make the changes on his computer. He printed the revised estimate and billed me for parts, receipt provided. The Work Order starts with a line HANDLE BAR with a part number, the second line is also HANDLE BAR with a different part number. This cannot be right! Per the estimate, the second line represents the MIRROR ASSY, REAR VIEW R. Because the Work Order and Estimate are different with respect to line items, it makes it difficult to know which charges are valid and which charges are not valid. It is not my responsibility to determine which is accurate and line up the line items. "Somewhere through the eliminating and adding of parts we had missed ... were not ordered for his motorcycle but these items were not removed from the final bill." These items were not ordered but should have been. They were NOT removed from final bill. They did not let me know either and also billed me for labor. Did I forget to say that they initially over billed me for labor?I just found another difference. So, it appears that the final Work Order is the list of part charges, not the labor charges. This significantly changes things!The business is right that I contacted them about issues with my repair before I looked at the bill. I knew something was wrong because I found as I was riding my bike home that the windscreen was not repaired which was expected. I know that the changed the windscreen by cutting a corner of damage. I gave them one opportunity to make things right, they chose not to deal with it right away. I found a discrepancy the following day and through my American Express account disputed both charges, parts and labor. I was unable to dispute a portion of the charges. For reasons stated above. I find myself more disappointed because I just found that I was billed double for parts and not once for labor. This makes it somewhat more easy to understand. The initial charge was for 1543 and the second charge was for 765. Which is a difference of 778 which is much different from the 129.35 that they are willing to refund. I want the facts aligned to be comparable to the Work Order and Estimate. I also requested why my bike had gasoline poured all over the bike. This should result in compensatory damages. Also why did it take so long to receive parts?Many of the Work Order line items are also higher than the Estimate. This should not be the case. I paid a certain amount at the time and that should not be adjusted. I believe that they are cheating on the billing too.
Regards,
[redacted]