Echo Delivery Express

[A default letter is
provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by echo delivery express regarding complaint ID ***
Regards,
*** ***

I purchased puppy on smart pug home,  they gave me a tracking # [redacted].  they have been contacting me through [redacted].  I have made 2 payments: $[redacted], $[redacted].  I have all the correspondents via email, but I do not know how to attach them.