eCatalog Development, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not using their services for anything any moreTheir claim that I am still using them is falseI do not want ECatalog to touch my businessWhat is interesting is that they mentioned *** *** and I was given the impression that he is not part of their Company so this is news to meI have spoken to ***, but have not engaged him for a websiteI definetely will not be now that I know he works for them. The changes they made to my site wrecked my sales and I can prove it wirth my sales graphs and I have plenty of letters back and forth from this CompanyThe consulting fee was paid in advance as part of the $for 'future' expansion after everything was movingWe had one consulting appointment that I cancelled because thy were going to have me speak with a manufacturer from China about selling goods to meThis should not have been considered a consultationIt was a sales presentation for me to buy goods from a supplier so I never spoke with anyone and gave a cancellation notice.Have an AMAZING DAY!I wanted to take a moment to give you a little more insight, and additional dataECatalog worked on my Amazon site (which I am still trying to figure that out) my sales have dropped to less then halfI still have listings that are completely lockedI get customers that buy things that say pack, that used to say pack beforeStill trying to get my Brand Registry for AOR Flashlights going, and a multitude of other problems that cause me some new kind of trouble every single dayMy listings were changed from items from 2, Gold finish instead of silver, $for a $Scooter, listing pages were and still are completely erased, Part #'s gone, my listing pages in many cases are now permanently stuck (I can not make modifications), my inventory numbers were out of whack when *** first started making changes so I was ordering product that I did not need like compasses where the listing is now so messed up that I hardly sell any compasses any moreThis caused me harm, in that, without my knowledge, and for some time, my products details were changed, and my offers to consumers were now misleading which led to negative consumer experiences, reviews, negative actions against me by Amazon for selling products that were not as described (some of my listings were, and two still are removed, but through much time and effort I should have them all back soon)I have gone through considerable time, effort, money and frustration to keep Customer's, Amazon happy, and to maintain my much cherished excellent reputation.I tried to make a couple of minor fix in the beginning because I saw some bad things, but they told me not to do anything right now until they finishedSo, I even almost completely stopped looking at my Amazon store mostly because I was afraid of what I was seeing, and what appeared to be a growing mass of errors by Ecatalog because they told me that while they were "fixing" things to get ready for my website that I should not make any changesSo, I looked away, and let them make all these changes, but something was definetely going wrong.Ecatalog charged me $for a websiteI never got my website, and I think if I had someone figure it out, they really cost me about $75,to $100,so farI emailed *** *** directly to ask him if he worked for, or just with, EcatalogThe only reason I got back in touch with him was because the Merchant Services representative from Prolific Business Solutions/Authorize.Net, *** ***, Business Relationship Manager, ###-###-####, told me to reach out to *** ***I did call ***, and got the impression that he was his own entity (Infiplex.com) which could disassociate me from ECatalog and he would still have some knowledge of my "original" need to have a websiteHe stated: "Hi ***,Thank you for your time yesterday to discuss your data problems with eCatalog ServicesAs we discussed, I can host your new InfiPlex website directlyMonthly pricing is based on how many orders are processed through the site, including Amazon ordersBased on our discussion, you would be at the $level which includes up to orders per monthWe do not charge an additional percentage on sales volume like some other providers.For the scosts, you have already paid for those through eCatalog and I can work with them on that partThe sincluded the base system and template sand the product migrationPlease review the site to make sure that the products are listed correctlyI will have our trainer, ***, contact you to sa training time on managing your new storeIf you have some updates to existing product that you want to make, she can walk you through how to do that.I will also need you to review the notes below from my other email so we can finalize those items.Best Regards,*** ***"Ecatalog never got close to getting me a website (weeks of taking down listings to relist, over and over again)All I ever wanted was a websiteI am terrified of the thought of any one in their team ever touching my stuffI have never gone through having to be fixing things on my own like this in the years of my being in business.I have probably a couple hundred correspondences on many products that I built. Here is a sample letter of one of many emails that I send to Amazon Support to help me reconstruct my Amazon ListingsThis particular listing was for 'Survival Straws' that has various colorsIt lost it's Brand Registry (I had to apply for that) with one of ECatalog's Uploads and since then I have been slowly restoring them together because the Variations became disassociatedI am now trying to get the "Very Difficult To Get Reviews" that were associated with these straws back on the listing as well (Reviews are very important for sales). This is part ofonethread foroneof my products that has been broken away from it's other colorsNow Amazon is sending it to a different department because more then reviews disappearedThis Filter Straw product was one of my top sellers and the colors were disassociated from one another during one of ECatalogs feed uploads:Dear Amazon,The reviews with these ASIN's were removed when my Parent/Child variations were restored after they were separated by some feed problem.I am confused as I do not know what feature request meansI did not want the ASIN's to change, and unfortunately they were because of some technical requirement on your partIt is extremely difficult to get reviews and I have put hundreds of hours in to this endevour just for this.Please try to restore the origial ASIN's as I think this will ensure that my product reviews will not be removedIf this can not be done, I would like to have more assurances that my reviews will not just disappear.I greatly appreciate your understanding and assistance in this matter.Have an AMAZING DAY!Best regards,*** ***This is just one of many letters, phone calls, chats that I am doingIf you look at my data, I have more then doubled my inventory to increase exposure and maintain salesI am a detailed oriented person and I read what ECatalog said about my listings, but the fact of the matter is that the sales show otherwiseI am cataloging all the new products that I am selling and I have been able to stay afloat with the revenue being generated from these new additions which would not be the case if I was cataloging incorrectly.I ownwww.***Pest.comhere in Florida (please look us up)We are Members of many Trade Associations, support and participate in Community Organizations, and are a Member of the Revdex.com of SE South FloridaHere are my numbers for that and please reach out to them:Nov 3Great numbers. Call me if you need anything or have any questionsOur Google program would be perfect for your companyWe can always give it a try for a few months.Have a great day,*** Business Review Inquiries for *** *** *** ***YearJanFebMarAprMayJunJulAugSepOctNovDecTotal20152524243039364937363310334201...⇄ Business Inquiries and Complaints Totals for:*** *** *** ***ItemLast MonthsLast MonthsInquiries371782Complaints00 Inquiries for all Companies in the Type of Business (TOB) CategoryDescriptionLast Month TOB InqLast Month TOB InqLandscape Contractors378612410Lawn & Garden Equipment & Supplies19105225Pest Control Services3259683042 In closing, I just want to say that I really dislike the fact that I am compelled to report this businessI have now, two businesses that are reviewed all the time (I know what it is like to be reviewed)I generally do not review unless it is goodI am really not interested in just getting my money backIf that were the case, it would be a considerable amount moreThese people are not good for the General Public in my opinionI have to do something about it even if it costs me more time unfortunatelyI am not being vindictive about this (although I am upset)They have no business selling these services and are going to cause more damage in the future with their practicesI am hoping to stop them from harming other business and consumers as well. Sincerely,*** ***I have prepared and I am willing to send some business Sales and Brand status reports that would be for Revdex.com of Wisconsin review only. I needed to give you an explanation for copies of some letters you received between I and Ecatalog: 1. We extracted the data from Amazon and began optimizing his product SKUs right away. OnJuly 17thhe was contacted by our SKU Development Project Manager, *** ***, that he was in violation of Amazon policies with the way he was listing his products. He ultimately decided he would continue with the way his products were listed, despite the knowledge that he was in violation and that Amazon could go so far as to suspend his selling privileges if they ever notice.*** contradicts herself in the next email by saying that I did in fact agreed to them making their changesAdditionally, *** does not work for Amazon (she knows Amazon guidelines somewhat) when she says" he was in violation of Amazon policies with the way he was listing his products" .I was being advised by other experts on Listing my AMAZON products and had received no violation notices, Additionally, Amazon would not just shut you downThey make you fix a low importance problem by making a notice by your listing if they WANT you to change something so you just fix it thenThey don't just suspend youECatalog started to get me in the hot seat with what they were doing.I wanted a Website from ECatalog.A.AOR Flashlights AGBattery, LRBattery, LR154, LAWI S05,S15, Beric BLR44, Bright Star S15, Bulova 228, Chateau AG13, Citizen 280-08, 280-904, CNB G13-A,Duracell 10L14, 10SL17, D357, D76, MS76, MS76H, 303-357, SR44, 76A, Energizer 357, 303, BS07, BSR44H, A76, EPX76, Eveready 357, 541, S76E, Gold Peak GP57,GP76, GPA76, Hyundai AGJIS G13F, G13R,GS13, Kodak KS76, Lumiscope 2018, Mallory LR44, Maxell 313, LR44, SR44P, SR07, SR44SW MGA, MGA-2200, Nexxtech 357A,Panasonic SP76, SR44, Pentax LX S-76, Pentax ME Super SR44, LRPhillips ARadioShack 357, 23-Rayovac RS76, RS76-2, RW22, RW42, RWRenata, 228, R357, Seiko SB-F9, Sony 76-S Timex KA, T535B Toshiba SR44W, SR44SW, Varta V13GA, V76HS, V76PX Vinnic L(BATTERIES) - US SELLER - FAST SHIP - BUY WITH CONFIDENCEMr*** was unable to provide us with information about the changes/additions he had made. Furthermore, he agreed with us that his titles were too long as he was also currently experiencing an inability to add such long titles to Amazon. OnAugust 26th, he emailed *** and told her that the files are “ready to go!” His files were uploaded to Amazon onAugust 28th, with errors, caused not by us, but by Amazon. Errors like this are very usual. He requested that we fix the errors, knowing it would be at his expense.I told ECatalog that the titles were long and may not look good, but that I was trained to do it this way with an ongoing AMAZON training program I bought, and it was workingI did not like their insistence on the change, but agreed to it because they said it was neededI later asked them to revert back to my original format since my sales were dropping rapidly and they were listing packs as packs, etc..2.He notified us of issues at2:PMonAugust 31st with the following email: “…I am having problems in general with my site/store descriptions, images, inventory and worst of all my sales have plummetedThe majority of my product that is going out rightnow is complimentary/promo for reviewsI don't know if eCatalog does a comparison, but I think they should take a look.”But at8:AMthe very next morning, we received the following from him: “It appears that whatever sales drop that was occurring has stopped, and sales are appearing strong again. I don't know what happened, but it's working now, so thanks for whateveryou did.”I wrote this very soon after they implemented the changes to my Amazon store because there was a sudden dip in sales and I was concernedSales went back to for a short period and then began to precipoutusly drop.3.I just wanted to let you now that I checked the performance for the ASIN: B00K9X5AS, SKU AORStemBikeLight5LEDMultiColor since I had the hijackers kicked off of your listing and here is what I found:The first days of Sept, you had only orders for this item. The next days,Sept 26th-Oct 1st you have sold units(after item was fixed)OnSeptember 19thI had a giveaway promtion for these lights because they had lost the Brand Registry and the Product was hijacked and they did not even know about itI never had a hi-jacked product before them and their loss of my Brand RegistryThis is why my sales went up because I sold units for $1.00- Here is the promotion I ran with RealReviews Facilitating & Tracking Real Product Reviews http://***AOR Flashlights AMAZING 5 LED's TIRE VALVE STEM CAP LIGHTS | Bike LED Flashing Light Your Bike UpPrice:$16.97Sale:$13.97& Free Two-Day Shipping on orders over $49.Details*** ***
*** *** * *** *** ***Great! I got that listed with the group and will let you know as soon as we hit 40.Thanks,***Have a great day!*** and ***Real ReviewsPlease feel free to verify thisI will get you their email.4.Hi ***,I was just going through some of my notes and was wondering if you have a status update on the progress of the analysis you have initiated to determine the factors involved in thecontinuing sales decline of my Amazon sales since the beginning of AugustDo you, or any of your team members, have any insight as to whether the changes that were made to myexisting products (i.ethe cleaning up by ***) will cause a rebound in sales like I think you indicated this will help my ranking/visibilityMaybe that would offset some of the other external factors you indicated that could be the causing the precipitous drop in sales that has recently crossed me in to my lowest income in over a year.Also, I am happy to hear that one of my ongoing product issues is resolved nowSomehow, data was different with the Webstore and Amazon store for the little compasses and itmade a problemI think I have a couple more compass issues there she needs to look at (in between duties I have been attempting to survey the results of the fixes that were made).Strangely, I did not have this problem before, and I am wondering why we still have the Webstores anyways? Can you let me know if I really need these webstores? I am not doing any sales on these stores, and I would rather have my ecommerce store open with you and pay you for thatIf there is some reason you need more time for my NEW webstore to open, can we close the others anyways?.I was also wondering if I can get timetables on my projects and what needs to be done yetI have obtained these in the past and it will really help to plan for further growth, and otherpending projects I have. I want to thank you again as I was very apprehensive about giving my livelihood up to another party to wok with after many, many days of anxious decision making finally making it in to a viable business was a a bit nerve wreckingBut, having your experience, and talented team has been a great relief for meKnowing that you have the knowledge and tools to take this to the next level makes it easier for me to rest, and to give my time to my precious childrenI look forward to sharing my experience soon with the thousands of International peers that I have at the Amazing.com Forum, conferences, and of course the many very active Social Member FB sites, etcI am a passionate Reviewer as well and you may want to put me on the payroll once you see how many sales you will be obtaining from my far reaching efforts :-).Thank you, and your team againI look forward to hearing from you soon.HERE IS MY EXPANATION ABOUT THE PREVIOUS LETTERI WILL BE GLAD TO PROVIDE EXPLANATIONS FOR ALL LETTERS IF THERE IS A QUESTION:I hope you can see my sense of concern and urgency in my letter to ECatalog about the ongoing problems and a final completion point for their changesI am complimenting their efforts and then expressing my continued concerns, and then complimenting to keep an upbeat dialogue.I want you to know that I was trying to appeal to his sense of decency, and also show him how he can benefit financially, and let him know that if he does right by me and fixes everything that has gone wrong that this would be very beneficial to him since as I said before I like to tell people about positive experiences that I have hadObviously he did not read between the lines im my diplomatic means of telling him to get his act togetherI am not sure MrWellman knows what is going on with his workers well enough to understand the technicalities that needed to be addressed.I was trying to share with them in my desire to have a life with them taking care of my website needs so that I need not worry. In hindsight, my diplomacy was ineffective, but I did not want things to get sour when they had the keys, and I thought the means to fix what had happened.Thank you for bearing with me on thisI hope you have what you need, but if you need any more I will be glad to get it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am not using their services for anything any moreTheir claim that I am still using them is falseI do not want ECatalog to touch my businessWhat is interesting is that they mentioned *** *** and I was given the impression that he is not part of their Company so this is news to meI have spoken to ***, but have not engaged him for a websiteI definetely will not be now that I know he works for them.
The changes they made to my site wrecked my sales and I can prove it wirth my sales graphs and I have plenty of letters back and forth from this CompanyThe consulting fee was paid in advance as part of the $for 'future' expansion after everything was movingWe had one consulting appointment that I cancelled because thy were going to have me speak with a manufacturer from China about selling goods to meThis should not have been considered a consultationIt was a sales presentation for me to buy goods from a supplier so I never spoke with anyone and gave a cancellation noticeHave an AMAZING DAY!
I wanted to take a moment to give you a little more insight, and additional dataECatalog worked on my Amazon site (which I am still trying to figure that out) my sales have dropped to less then halfI still have listings that are completely lockedI get customers that buy things that say pack, that used to say pack beforeStill trying to get my Brand Registry for AOR Flashlights going, and a multitude of other problems that cause me some new kind of trouble every single dayMy listings were changed from items from 2, Gold finish instead of silver, $for a $Scooter, listing pages were and still are completely erased, Part #'s gone, my listing pages in many cases are now permanently stuck (I can not make modifications), my inventory numbers were out of whack when *** first started making changes so I was ordering product that I did not need like compasses where the listing is now so messed up that I hardly sell any compasses any moreThis caused me harm, in that, without my knowledge, and for some time, my products details were changed, and my offers to consumers were now misleading which led to negative consumer experiences, reviews, negative actions against me by Amazon for selling products that were not as described (some of my listings were, and two still are removed, but through much time and effort I should have them all back soon)I have gone through considerable time, effort, money and frustration to keep Customer's, Amazon happy, and to maintain my much cherished excellent reputationI tried to make a couple of minor fix in the beginning because I saw some bad things, but they told me not to do anything right now until they finishedSo, I even almost completely stopped looking at my Amazon store mostly because I was afraid of what I was seeing, and what appeared to be a growing mass of errors by Ecatalog because they told me that while they were "fixing" things to get ready for my website that I should not make any changesSo, I looked away, and let them make all these changes, but something was definetely going wrongEcatalog charged me $for a websiteI never got my website, and I think if I had someone figure it out, they really cost me about $75,to $100,so farI emailed *** *** directly to ask him if he worked for, or just with, EcatalogThe only reason I got back in touch with him was because the Merchant Services representative from Prolific Business Solutions/Authorize.Net, *** ***, Business Relationship Manager, ###-###-####, told me to reach out to *** ***I did call ***, and got the impression that he was his own entity (Infiplex.com) which could disassociate me from ECatalog and he would still have some knowledge of my "original" need to have a websiteHe stated:
"Hi ***,
Thank you for your time yesterday to discuss your data problems with eCatalog ServicesAs we discussed, I can host your new InfiPlex website directlyMonthly pricing is based on how many orders are processed through the site, including Amazon ordersBased on our discussion, you would be at the $level which includes up to orders per monthWe do not charge an additional percentage on sales volume like some other providersFor the scosts, you have already paid for those through eCatalog and I can work with them on that partThe sincluded the base system and template sand the product migrationPlease review the site to make sure that the products are listed correctlyI will have our trainer, ***, contact you to sa training time on managing your new storeIf you have some updates to existing product that you want to make, she can walk you through how to do thatI will also need you to review the notes below from my other email so we can finalize those itemsBest Regards,
*** ***"
Ecatalog never got close to getting me a website (weeks of taking down listings to relist, over and over again)All I ever wanted was a websiteI am terrified of the thought of any one in their team ever touching my stuffI have never gone through having to be fixing things on my own like this in the years of my being in businessI have probably a couple hundred correspondences on many products that I built. Here is a sample letter of one of many emails that I send to Amazon Support to help me reconstruct my Amazon ListingsThis particular listing was for 'Survival Straws' that has various colorsIt lost it's Brand Registry (I had to apply for that) with one of ECatalog's Uploads and since then I have been slowly restoring them together because the Variations became disassociatedI am now trying to get the "Very Difficult To Get Reviews" that were associated with these straws back on the listing as well (Reviews are very important for sales). This is part ofonethread foroneof my products that has been broken away from it's other colorsNow Amazon is sending it to a different department because more then reviews disappearedThis Filter Straw product was one of my top sellers and the colors were disassociated from one another during one of ECatalogs feed uploads:
Dear Amazon,
The reviews with these ASIN's were removed when my Parent/Child variations were restored after they were separated by some feed problemI am confused as I do not know what feature request meansI did not want the ASIN's to change, and unfortunately they were because of some technical requirement on your partIt is extremely difficult to get reviews and I have put hundreds of hours in to this endevour just for thisPlease try to restore the origial ASIN's as I think this will ensure that my product reviews will not be removedIf this can not be done, I would like to have more assurances that my reviews will not just disappearI greatly appreciate your understanding and assistance in this matterHave an AMAZING DAY!
Best regards,
*** ***
This is just one of many letters, phone calls, chats that I am doingIf you look at my data, I have more then doubled my inventory to increase exposure and maintain salesI am a detailed oriented person and I read what ECatalog said about my listings, but the fact of the matter is that the sales show otherwiseI am cataloging all the new products that I am selling and I have been able to stay afloat with the revenue being generated from these new additions which would not be the case if I was cataloging incorrectlyI ownwww.***Pest.comhere in Florida (please look us up)We are Members of many Trade Associations, support and participate in Community Organizations, and are a Member of the Revdex.com of SE South FloridaHere are my numbers for that and please reach out to them:
Nov Great numbers. Call me if you need anything or have any questionsOur Google program would be perfect for your companyWe can always give it a try for a few monthsHave a great day,
***
Business Review Inquiries for *** *** *** ***
Year
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
Business Inquiries and Complaints Totals for:*** *** *** ***
Item
Last Months
Last Months
Inquiries
Complaints
Inquiries for all Companies in the Type of Business (TOB) Category
Description
Last Month TOB Inq
Last Month TOB Inq
Landscape Contractors
Lawn & Garden Equipment & Supplies
Pest Control Services
In closing, I just want to say that I really dislike the fact that I am compelled to report this businessI have now, two businesses that are reviewed all the time (I know what it is like to be reviewed)I generally do not review unless it is goodI am really not interested in just getting my money backIf that were the case, it would be a considerable amount moreThese people are not good for the General Public in my opinionI have to do something about it even if it costs me more time unfortunatelyI am not being vindictive about this (although I am upset)They have no business selling these services and are going to cause more damage in the future with their practicesI am hoping to stop them from harming other business and consumers as well.
Sincerely,
*** ***
I have prepared and I am willing to send some business Sales and Brand status reports that would be for Revdex.com of Wisconsin review only
I needed to give you an explanation for copies of some letters you received between I and Ecatalog:
1.
We extracted the data from Amazon and began optimizing his product SKUs right away. OnJuly 17thhe was contacted by our SKU Development Project Manager, *** ***, that he was in violation of Amazon policies with the way he was listing his products. He ultimately decided he would continue with the way his products were listed, despite the knowledge that he was in violation and that Amazon could go so far as to suspend his selling privileges if they ever notice*** contradicts herself in the next email by saying that I did in fact agreed to them making their changesAdditionally, *** does not work for Amazon (she knows Amazon guidelines somewhat) when she says" he was in violation of Amazon policies with the way he was listing his products" .I was being advised by other experts on Listing my AMAZON products and had received no violation notices, Additionally, Amazon would not just shut you downThey make you fix a low importance problem by making a notice by your listing if they WANT you to change something so you just fix it thenThey don't just suspend youECatalog started to get me in the hot seat with what they were doing.I wanted a Website from ECatalogA.AOR Flashlights AGBattery, LRBattery, LR154, LAWI S05,S15, Beric BLR44, Bright Star S15, Bulova 228, Chateau AG13, Citizen 280-08, 280-904, CNB G13-A,Duracell 10L14, 10SL17, D357, D76, MS76, MS76H, 303-357, SR44, 76A, Energizer 357, 303, BS07, BSR44H, A76, EPX76, Eveready 357, 541, S76E, Gold Peak GP
57,GP76, GPA76, Hyundai AGJIS G13F, G13R,GS13, Kodak KS76, Lumiscope 2018, Mallory LR44, Maxell 313, LR44, SR44P, SR07, SR44SW MGA, MGA-2200, Nexxtech 357A,Panasonic SP76, SR44, Pentax LX S-76, Pentax ME Super SR44, LRPhillips ARadioShack 357, 23-Rayovac RS76, RS76-2, RW22, RW42, RWRenata, 228, R357, Seiko SB-F9, Sony 76-S Timex KA, T535B Toshiba SR44W, SR44SW, Varta V13GA, V76HS, V76PX Vinnic L(BATTERIES) - US SELLER - FAST SHIP - BUY WITH CONFIDENCE
Mr*** was unable to provide us with information about the changes/additions he had made. Furthermore, he agreed with us that his titles were too long as he was also currently experiencing an inability to add such long titles to Amazon. OnAugust 26th, he emailed *** and told her that the files are “ready to go!” His files were uploaded to Amazon onAugust 28th, with errors, caused not by us, but by Amazon. Errors like this are very usual. He requested that we fix the errors, knowing it would be at his expenseI told ECatalog that the titles were long and may not look good, but that I was trained to do it this way with an ongoing AMAZON training program I bought, and it was workingI did not like their insistence on the change, but agreed to it because they said it was neededI later asked them to revert back to my original format since my sales were dropping rapidly and they were listing packs as packs, etc2.He notified us of issues at2:PMonAugust 31st with the following email:
“…I am having problems in general with my site/store descriptions, images, inventory and worst of all my sales have plummetedThe majority of my product that is going out rightnow is complimentary/promo for reviewsI don't know if eCatalog does a comparison, but I think they should take a look.”
But at8:AMthe very next morning, we received the following from him:
“It appears that whatever sales drop that was occurring has stopped, and sales are appearing strong again. I don't know what happened, but it's working now, so thanks for whateveryou did.”
I wrote this very soon after they implemented the changes to my Amazon store because there was a sudden dip in sales and I was concernedSales went back to for a short period and then began to precipoutusly drop3.I just wanted to let you now that I checked the performance for the ASIN: B00K9X5AS, SKU AORStemBikeLight5LEDMultiColor since I had the hijackers kicked off of your listing and here is what I found:
The first days of Sept, you had only orders for this item. The next days,Sept 26th-Oct 1st you have sold units(after item was fixed)
OnSeptember 19thI had a giveaway promtion for these lights because they had lost the Brand Registry and the Product was hijacked and they did not even know about itI never had a hi-jacked product before them and their loss of my Brand RegistryThis is why my sales went up because I sold units for $- Here is the promotion I ran with RealReviews Facilitating & Tracking Real Product Reviews http://***
AOR Flashlights AMAZING 5 LED's TIRE VALVE STEM CAP LIGHTS | Bike LED Flashing Light Your Bike Up
Price:
$Sale:
$13.97& Free Two-Day Shipping on orders over $49.Details
*** ***
*** *** * ***
*** *** ***
Great! I got that listed with the group and will let you know as soon as we hit Thanks,
***
Have a great day!
*** and ***
Real Reviews
Please feel free to verify thisI will get you their email4.Hi ***,
I was just going through some of my notes and was wondering if you have a status update on the progress of the analysis you have initiated to determine the factors involved in thecontinuing sales decline of my Amazon sales since the beginning of AugustDo you, or any of your team members, have any insight as to whether the changes that were made to myexisting products (i.ethe cleaning up by ***) will cause a rebound in sales like I think you indicated this will help my ranking/visibilityMaybe that would offset some of the other external factors you indicated that could be the causing the precipitous drop in sales that has recently crossed me in to my lowest income in over a year.Also, I am happy to hear that one of my ongoing product issues is resolved nowSomehow, data was different with the Webstore and Amazon store for the little compasses and itmade a problemI think I have a couple more compass issues there she needs to look at (in between duties I have been attempting to survey the results of the fixes that were made).Strangely, I did not have this problem before, and I am wondering why we still have the Webstores anyways? Can you let me know if I really need these webstores? I am not doing any sales on these stores, and I would rather have my ecommerce store open with you and pay you for thatIf there is some reason you need more time for my NEW webstore to open, can we close the others anyways?.I was also wondering if I can get timetables on my projects and what needs to be done yetI have obtained these in the past and it will really help to plan for further growth, and otherpending projects I have. I want to thank you again as I was very apprehensive about giving my livelihood up to another party to wok with after many, many days of anxious decision making finally making it in to a viable business was a a bit nerve wreckingBut, having your experience, and talented team has been a great relief for meKnowing that you have the knowledge and tools to take this to the next level makes it easier for me to rest, and to give my time to my precious childrenI look forward to sharing my experience soon with the thousands of International peers that I have at the Amazing.com Forum, conferences, and of course the many very active Social Member FB sites, etcI am a passionate Reviewer as well and you may want to put me on the payroll once you see how many sales you will be obtaining from my far reaching efforts :-).Thank you, and your team againI look forward to hearing from you soonHERE IS MY EXPANATION ABOUT THE PREVIOUS LETTERI WILL BE GLAD TO PROVIDE EXPLANATIONS FOR ALL LETTERS IF THERE IS A QUESTION:
I hope you can see my sense of concern and urgency in my letter to ECatalog about the ongoing problems and a final completion point for their changesI am complimenting their efforts and then expressing my continued concerns, and then complimenting to keep an upbeat dialogueI want you to know that I was trying to appeal to his sense of decency, and also show him how he can benefit financially, and let him know that if he does right by me and fixes everything that has gone wrong that this would be very beneficial to him since as I said before I like to tell people about positive experiences that I have hadObviously he did not read between the lines im my diplomatic means of telling him to get his act togetherI am not sure MrWellman knows what is going on with his workers well enough to understand the technicalities that needed to be addressedI was trying to share with them in my desire to have a life with them taking care of my website needs so that I need not worry. In hindsight, my diplomacy was ineffective, but I did not want things to get sour when they had the keys, and I thought the means to fix what had happenedThank you for bearing with me on thisI hope you have what you need, but if you need any more I will be glad to get it
Regards,
*** ***

Mr[redacted] contracted with
eCatalog Services on July 3rd, for the following:
Consulting
"white-space:pre"> $1750.00 Webstore $ 499.99 Data Migration $
250.00 SKU Extraction $
250.00 SKU Optimization $
318.60 1st Month Hosting $
79.99We extracted the data from Amazon and began
optimizing his product SKUs right away.
On July 17th he was contacted by our SKU Development Project
Manager, [redacted], that he was in violation of Amazon policies with the
way he was listing his products. He
ultimately decided he would continue with the way his products were listed,
despite the knowledge that he was in violation and that Amazon could go so far
as to suspend his selling privileges if they ever notice.On July 22nd Mr[redacted] was
presented with the completed data files.
He was to review them for accuracy and any other issues before we upload
them to Amazon. However, all activity
ceased when Mr[redacted] notified us that he had changed his mind on the entire
project and was going to go in a different direction.On August 18th we received an email
that he had decided to stay with us and we took up where we had left off a
month earlier. He was again reminded
that he had the file of optimized SKUs that he needed to review before we would
upload them to Amazon. It was at that
time that he told us he had added some new listings and made changes to
existing listings during the month long hiatus.
We asked for the information he had added as any uploads we would do will
overwrite anything he added.There were also a couple of issues about his
product titles that were discussed. His
titles were unusually long and contained information that again, was against
Amazon's policies. This is an example of one of his product titles: AOR
Flashlights AGBattery, LRBattery, LR154, LAWI S05,S15, Beric BLR44,
Bright Star S15, Bulova 228, Chateau
AG13, Citizen 280-08, 280-904, CNB G13-A, Duracell 10L14, 10SL17, D357, D76, MS76, MS76H,
303-357, SR44, 76A, Energizer 357, 303, BS07, BSR44H, A76, EPX76, Eveready 357, 541, S76E, Gold Peak GP57, GP76,
GPA76, Hyundai AGJIS G13F,
G13R,GS13, Kodak KS76, Lumiscope 2018, Mallory LR44, Maxell 313, LR44, SR44P, SR07, SR44SW MGA, MGA-2200, Nexxtech
357A, Panasonic SP76, SR44, Pentax LX S-76, Pentax
ME Super SR44, LRPhillips ARadioShack 357, 23-Rayovac RS76, RS76-2, RW22, RW42, RWRenata, 228, R357, Seiko
SB-F9, Sony 76-S Timex KA, T535B Toshiba SR44W,
SR44SW, Varta V13GA, V76HS, V76PX Vinnic L(BATTERIES) - US SELLER - FAST SHIP - BUY WITH CONFIDENCE
Mr[redacted] was unable to provide
us with information about the changes/additions he had made. Furthermore, he agreed with us that his
titles were too long as he was also currently experiencing an inability to add
such long titles to Amazon. On August 26th,
he emailed [redacted] and told her that the files are "ready to go!" His files were uploaded to Amazon on August
28th, with errors, caused not by us, but by Amazon. Errors like this are very usual. He requested that we fix the errors, knowing
it would be at his expenseHe notified us of issues at 2:PM on
August 31st with the following
email:
"
I am having problems in general with my
site/store descriptions, images, inventory and worst of all my sales have plummetedThe majority of my
product that is going out right now is complimentary/promo for reviewsI don't know if eCatalog does a
comparison, but I think they should take a look."
But at 8:AM the very
next morning, we received the following from him:
"It appears that whatever
sales drop that was occurring has stopped, and sales are appearing strong
again I don't know what
happened, but it's working now, so thanks for whatever you did."
We had begun to look into
his sales but had done nothing else. The
reduction in sales and subsequent increase again was outside of anything we had
done. Then on September 8th he notified us that an item he no longer sells, a AOR power cord, was being
comingled with a listing for a scooter.
We were still resolving some listing issues with Amazon so we checked
our records. We were still working on
items, all stem bike lights, but no power cords. So once again, whatever was happening was
outside of anything we were doingThe very next day, Mr
[redacted] sent an email stating:
"Who do I talk
to about the changes, and what I need to doI wanted to check with someone
first before I started sometime later
next week with any modifications."
He was planning to make
changes to the listing data we had uploaded.
We let him know that he is free to make any modifications he'd like to
make. On September 11th, he
sent an email to [redacted] notifying her that there was an issue with certain
manufactures still being in the title of a certain listing (see the title noted
above) so we removed them. He thanked us
for the fix and stated that he was going to go into his listings and make some
changes to the warranty informationThen, days later on
September 21st, he sent the following email:
Hi
[redacted],
I
was just going through some of my notes and was wondering if you have a status update
on the progress of the
analysis you have initiated to determine the factors involved in the
continuing sales decline of my Amazon
sales since the beginning of AugustDo you, or any of your team members, have
any insight as to whether
the changes that were made to my existing products (i.ethe cleaning up by
[redacted]) will cause a rebound
in sales like I think you indicated this will help my ranking/visibility
Maybe that would offset some of the
other external factors you indicated that could be the causing the precipitous
drop in sales that has recently crossed
me in to my lowest income in over a year. Also,
I am happy to hear that one of my ongoing product issues is resolved now
Somehow, data was different with
the Webstore and Amazon store for the little compasses and it made a problemI
think I have a couple more compass
issues there she needs to look at (in between duties I have been attempting to survey the results of the fixes
that were made)Strangely, I did not have this problem before, and I am wondering why we still have the
Webstores anyways? Can you let me know if I really need these webstores? I am not doing any sales on
these stores, and I would rather have my ecommerce store open with you and pay you for thatIf
there is some reason you need more time for my NEW webstore to open, can we close the others anyways?. I
was also wondering if I can get timetables on my projects and what needs to be
done yetI have obtained these
in the past and it will really help to plan for further growth, and other
pending projects I have. I
want to thank you again as I was very apprehensive about giving my livelihood
up to another party to wok with
after many, many days of anxious decision making finally making it in to a
viable business was a a bit nerve
wreckingBut, having your experience, and talented team has been a great
relief for meKnowing that you
have the knowledge and tools to take this to the next level makes it easier
for me to rest, and to give my time
to my precious childrenI look forward to sharing my experience soon with the
thousands of International peers
that I have at the Amazing.com Forum, conferences, and of course the many very
active Social Member FB sites,
etcI am a passionate Reviewer as well and you may want to put me on the payroll once you see how many
sales you will be obtaining from my far reaching efforts :-). Thank
you, and your team againI look forward to hearing from you soon.We presented him with
the results of our analysis and discussed the findings with him on September 24th. Bottom line – there was nothing definitive we
could see in his listings that caused his sales to drop since the beginning of
August. And remember, we did not touch
anything on his account until the end of August, after which he emailed us that
his sales had rebounded again.Then, on September 28th Mr[redacted] sent an email expressing his frustration about the stem light
products still being unavailable for sale.
We responded that same day letting him know that we were still working
with Amazon and had already spoken with them earlier in the day. We continued to work with Mr[redacted] to get
his listings squared away, including working with Amazon to get hijackers off a
couple of his best-selling products. (A
hijacker is a company that attaches their product to a listing, but their
product is different. One example would
be a listing for Lee Jeans, but the hijacker is trying to sell an off-brand on
that same listing)On October 2nd,
we sent the following email to Mr[redacted]: Hi [redacted],
I just wanted to let you now that I
checked the performance for the ASIN: B00K9X5AS, SKU AORStemBikeLight5LEDMultiColor since I had the hijackers
kicked off of your listing and here is what I found:
The first days of Sept, you had only orders for this item. The next days, Sept 26th-Oct 1st you have sold units(after item
was fixed)
It looks like it is starting to
rebound now that those other sellers are no longer listed on the same product pageLets hope it gets back to its peak
now!There are many, many more emails of this
type. Mr[redacted] began to see a
decline in sales nearly days before we changed any data in his Amazon
account. He was in violation of at least
two of Amazon's policies and even after we uploaded the file we had done (which
he approved), Mr[redacted] continued to make his own changes. His listings were being hijacked which has
nothing to do with his data, but will significantly impact his sales. (Hijacking
has been a huge issue for merchants selling on Amazon for the past 12-months
and we are under contract with many merchants to take care of this for
them. It is a perpetual fight as we can
get the hijacker off and they will be back on within hours, at which time we
need to start the process again.)I have not spent time detailing the progression
of the work on his webstore because it appears that is not his complaint. He has continued to work with [redacted],
the Project Manager for his webstore, which is ready to launch following Mr
Reynold's final review and approval.He is requesting the return of $3,for
issues that were not caused by us. Furthermore,
only $was paid for the optimization of his SKU Data. Therefore, we can see no reason to return the
fees he paid to us

Hello [redacted] Here is our response to complaint #[redacted] eCatalog Services has been working with [redacted] from Eclipse Eyewear to set up a Webstore. This project has encountered several bumps in the road, but eCatalog has been in communication with this...

client as recently as this past Friday, April 8, 2016. In working with [redacted] we found that he had been sending the information that we needed to an old email address. eCatalog has an automated response that goes out to people who have used an old email address informing them the address is no longer valid and they need to use the current address; [redacted] believed it to be an automated “Thank you, we have received your email”. So it appears there was just a communication glitch. [redacted] has provided all the data and information that we had requested, we will be finishing up his webstore in approximately the next 2 weeks. Do not hesitate to let us know if you need any additional documentation. Regards, [redacted]Vice President Marketplace Intelligence

Please see invoice attached.

Hello [redacted]
 
rgb(34, 34, 34); margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Here is our response to complaint #[redacted]
 
eCatalog Services has been working with [redacted] from Eclipse Eyewear to set up a Webstore. This project has encountered several bumps in the road, but eCatalog has been in communication with this client as recently as this past Friday, April 8, 2016.
 
In working with [redacted] we found that he had been sending the information that we needed to an old email address. eCatalog has an automated response that goes out to people who have used an old email address informing them the address is no longer valid and they need to use the current address; [redacted] believed it to be an automated “Thank you, we have received your email”.
 
So it appears there was just a communication glitch.
 
[redacted] has provided all the data and information that we had requested, we will be finishing up his webstore in approximately the next 2 weeks.
 
Do not hesitate to let us know if you need any additional documentation.
 
Regards,
 
[redacted]
Vice President Marketplace Intelligence

Review: Ecatalog will not deliver finished product as promised. Service contract was paid in full last April 2015.Desired Settlement: We would like a refund for money paid. We will need to hire another company to finish job.

Consumer

Response:

Please see invoice attached.

Business

Response:

Hello [redacted] Here is our response to complaint #[redacted] eCatalog Services has been working with [redacted] from Eclipse Eyewear to set up a Webstore. This project has encountered several bumps in the road, but eCatalog has been in communication with this client as recently as this past Friday, April 8, 2016. In working with [redacted] we found that he had been sending the information that we needed to an old email address. eCatalog has an automated response that goes out to people who have used an old email address informing them the address is no longer valid and they need to use the current address; [redacted] believed it to be an automated “Thank you, we have received your email”. So it appears there was just a communication glitch. [redacted] has provided all the data and information that we had requested, we will be finishing up his webstore in approximately the next 2 weeks. Do not hesitate to let us know if you need any additional documentation. Regards, [redacted]Vice President Marketplace Intelligence

Review: I employed this company to build a website for me. They said they needed to work on my Amazon catalog before convertiing it. For almost 3 months my listings were being changed, uploaded, re-uploaded, taken off the Amazon site. Entire pages disappeared, and supporting data along with it. Branding was lost. Descriptions were wrong, or disappeared, Bullets are lost, Attributes were deleted. Wrong descriptions causing customer complaints were made. I have deep systemic problems with my listings now that cause me countless hours of technical support with Amazon. Many of my listing are orphaned, and some I am still trying to revive. I had first page rank on many of my products and now I don't even see them. It took a lot of hard work to get to where I was.

My sales have literally nose dived as if I was shot out of the sky. I am so incredibly disheartened by this.

This Company has devastated my ECommerce site on Amazon. I can not tell you how bad they are. Not only that, I have been doing web in my service business myself and I understand sometimes it takes time to fix mistakes. I can not begin to explain how devastating this Ecatalog Services has been. I would never write a review like this if I had not given them all the time (almost and latitude to fix what is so badly broken now that it will take years to fix and may put me out of business.

This is my family livelihood and I paid them upfront a lot of money. It is sickening what they did. I am

Sincerely,

[redacted]Desired Settlement: Refund – of the amount paid for products or services if they were not delivered or were unsatisfactory.

Modification/discontinuance of an advertised claim

Repair – of products or services if they were unsatisfactory or damaged by an outside professional

Business

Response:

Mr. [redacted] contracted with

eCatalog Services on July 3rd, 2015 for the following: Consulting $1750.00 Webstore $ 499.99 Data Migration $

250.00 SKU Extraction $

250.00 SKU Optimization $

318.60 1st Month Hosting $

79.99We extracted the data from Amazon and began

optimizing his product SKUs right away.

On July 17th he was contacted by our SKU Development Project

Manager, [redacted], that he was in violation of Amazon policies with the

way he was listing his products. He

ultimately decided he would continue with the way his products were listed,

despite the knowledge that he was in violation and that Amazon could go so far

as to suspend his selling privileges if they ever notice.On July 22nd Mr. [redacted] was

presented with the completed data files.

He was to review them for accuracy and any other issues before we upload

them to Amazon. However, all activity

ceased when Mr. [redacted] notified us that he had changed his mind on the entire

project and was going to go in a different direction.On August 18th we received an email

that he had decided to stay with us and we took up where we had left off a

month earlier. He was again reminded

that he had the file of optimized SKUs that he needed to review before we would

upload them to Amazon. It was at that

time that he told us he had added some new listings and made changes to

existing listings during the month long hiatus.

We asked for the information he had added as any uploads we would do will

overwrite anything he added.There were also a couple of issues about his

product titles that were discussed. His

titles were unusually long and contained information that again, was against

Amazon’s policies. This is an example of one of his product titles: AOR

Flashlights AG13 Battery, LR44 Battery, LR154, L1154 AWI S05,S15, Beric BLR44,

Bright Star S15, Bulova 228, Chateau

AG13, Citizen 280-08, 280-904, CNB G13-A, Duracell 10L14, 10SL17, D357, D76, MS76, MS76H,

303-357, SR44, 76A, Energizer 357, 303, BS07, BSR44H, A76, EPX76, Eveready 357, 541, S76E, Gold Peak GP57, GP76,

GPA76, Hyundai AG13 JIS G13F,

G13R,GS13, Kodak KS76, Lumiscope 2018, Mallory LR44, Maxell 313, LR44, SR44P, SR07, SR44SW MGA, MGA-2200, Nexxtech

357A, Panasonic SP76, SR44, Pentax LX S-76, Pentax

ME Super SR44, LR44 Phillips A76 RadioShack 357, 23-009 Rayovac RS76, RS76-2, RW22, RW42, RW82 Renata, 228, R357, Seiko

SB-F9, Sony 76-S Timex KA, T535B Toshiba SR44W,

SR44SW, Varta V13GA, V76HS, V76PX Vinnic L1154 (10 BATTERIES) - US SELLER - FAST SHIP - BUY WITH CONFIDENCEMr. [redacted] was unable to provide

us with information about the changes/additions he had made. Furthermore, he agreed with us that his

titles were too long as he was also currently experiencing an inability to add

such long titles to Amazon. On August 26th,

he emailed [redacted] and told her that the files are “ready to go!” His files were uploaded to Amazon on August

28th, with errors, caused not by us, but by Amazon. Errors like this are very usual. He requested that we fix the errors, knowing

it would be at his expense.He notified us of issues at 2:59 PM on

August 31st with the following

email: “…I am having problems in general with my

site/store descriptions, images, inventory and worst of all my sales have plummeted. The majority of my

product that is going out right now is complimentary/promo for reviews. I don't know if eCatalog does a

comparison, but I think they should take a look.”But at 8:03 AM the very

next morning, we received the following from him: “It appears that whatever

sales drop that was occurring has stopped, and sales are appearing strong

again. I don't know what

happened, but it's working now, so thanks for whatever you did.”We had begun to look into

his sales but had done nothing else. The

reduction in sales and subsequent increase again was outside of anything we had

done. Then on September 8th he notified us that an item he no longer sells, a AOR power cord, was being

comingled with a listing for a scooter.

We were still resolving some listing issues with Amazon so we checked

our records. We were still working on 8

items, all stem bike lights, but no power cords. So once again, whatever was happening was

outside of anything we were doing.The very next day, Mr.

[redacted] sent an email stating: “Who do I talk

to about the changes, and what I need to do. I wanted to check with someone

first before I started sometime later

next week with any modifications.”He was planning to make

changes to the listing data we had uploaded.

We let him know that he is free to make any modifications he’d like to

make. On September 11th, he

sent an email to [redacted] notifying her that there was an issue with certain

manufactures still being in the title of a certain listing (see the title noted

above) so we removed them. He thanked us

for the fix and stated that he was going to go into his listings and make some

changes to the warranty information.Then, 10 days later on

September 21st, he sent the following email: Hi

[redacted], I

was just going through some of my notes and was wondering if you have a status update

on the progress of the

analysis you have initiated to determine the factors involved in the

continuing sales decline of my Amazon

sales since the beginning of August. Do you, or any of your team members, have

any insight as to whether

the changes that were made to my existing products (i.e. the cleaning up by

[redacted]) will cause a rebound

in sales like I think you indicated this will help my ranking/visibility.

Maybe that would offset some of the

other external factors you indicated that could be the causing the precipitous

drop in sales that has recently crossed

me in to my lowest income in over a year. Also,

I am happy to hear that one of my ongoing product issues is resolved now.

Somehow, data was different with

the Webstore and Amazon store for the little compasses and it made a problem. I

think I have a couple more compass

issues there she needs to look at (in between duties I have been attempting to survey the results of the fixes

that were made). Strangely, I did not have this problem before, and I am wondering why we still have the

Webstores anyways? Can you let me know if I really need these webstores? I am not doing any sales on

these stores, and I would rather have my ecommerce store open with you and pay you for that. If

there is some reason you need more time for my NEW webstore to open, can we close the others anyways?. I

was also wondering if I can get timetables on my projects and what needs to be

done yet. I have obtained these

in the past and it will really help to plan for further growth, and other

pending projects I have. I

want to thank you again as I was very apprehensive about giving my livelihood

up to another party to wok with

after many, many days of anxious decision making finally making it in to a

viable business was a a bit nerve

wrecking. But, having your experience, and talented team has been a great

relief for me. Knowing that you

have the knowledge and tools to take this to the next level makes it easier

for me to rest, and to give my time

to my precious children. I look forward to sharing my experience soon with the

thousands of International peers

that I have at the Amazing.com Forum, conferences, and of course the many very

active Social Member FB sites,

etc.. I am a passionate Reviewer as well and you may want to put me on the payroll once you see how many

sales you will be obtaining from my far reaching efforts :-). Thank

you, and your team again. I look forward to hearing from you soon.We presented him with

the results of our analysis and discussed the findings with him on September 24th. Bottom line – there was nothing definitive we

could see in his listings that caused his sales to drop since the beginning of

August. And remember, we did not touch

anything on his account until the end of August, after which he emailed us that

his sales had rebounded again.Then, on September 28th Mr. [redacted] sent an email expressing his frustration about the stem light

products still being unavailable for sale.

We responded that same day letting him know that we were still working

with Amazon and had already spoken with them earlier in the day. We continued to work with Mr. [redacted] to get

his listings squared away, including working with Amazon to get hijackers off a

couple of his best-selling products. (A

hijacker is a company that attaches their product to a listing, but their

product is different. One example would

be a listing for Lee Jeans, but the hijacker is trying to sell an off-brand on

that same listing)On October 2nd,

we sent the following email to Mr. [redacted]: Hi [redacted], I just wanted to let you now that I

checked the performance for the ASIN: B00K9X5AS0 , SKU AORStemBikeLight5LEDMultiColor since I had the hijackers

kicked off of your listing and here is what I found: The first 23 days of Sept, you had only 51 orders for this item. The next 6 days, Sept 26th-Oct 1st you have sold 44 units. (after item

was fixed) It looks like it is starting to

rebound now that those other sellers are no longer listed on the same product page. Lets hope it gets back to its peak

now!There are many, many more emails of this

type. Mr. [redacted] began to see a

decline in sales nearly 30 days before we changed any data in his Amazon

account. He was in violation of at least

two of Amazon’s policies and even after we uploaded the file we had done (which

he approved), Mr. [redacted] continued to make his own changes. His listings were being hijacked which has

nothing to do with his data, but will significantly impact his sales. (Hijacking

has been a huge issue for merchants selling on Amazon for the past 12-15 months

and we are under contract with many merchants to take care of this for

them. It is a perpetual fight as we can

get the hijacker off and they will be back on within 24 hours, at which time we

need to start the process again.)I have not spent time detailing the progression

of the work on his webstore because it appears that is not his complaint. He has continued to work with [redacted],

the Project Manager for his webstore, which is ready to launch following Mr.

Reynold’s final review and approval.He is requesting the return of $3,000 for

issues that were not caused by us. Furthermore,

only $318.60 was paid for the optimization of his SKU Data. Therefore, we can see no reason to return the

fees he paid to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not using their services for anything any more. Their claim that I am still using them is false. I do not want ECatalog to touch my business. What is interesting is that they mentioned [redacted] and I was given the impression that he is not part of their Company so this is news to me. I have spoken to [redacted], but have not engaged him for a website. I definetely will not be now that I know he works for them.