Ebony Auto Restoration

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ After the move the ***'s were contacted the next day concerning the claimEarly in the process it became apparent that Mr [redacted] did not want the claim to go though our insurance company and he wanted to be compensated directly from our companyWe don't ever want claims but when they do occur, that is why we have insuranceAs soon as we turned the matter over to our insurance company, they instructed us specifically to let them (the insurance company) process the claim and not to offer any resolutions or have any conversation with the ***'s Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) After following the process with the insurance company, we are still $short between the insurance settlement and the actual cost to restore the tableWhen dibbla made the business decision to pass me off to their insurance provider, rather than get the table repaired at their own expense, I informed themb that I wanted input into who would be restoring the table and, if the insurance process didn't result in an adequate resolution, that I would be coming back to themThe insurance settlement was inadequate, as validated by separate, detailed, independent quotes I received for the repairsI ask only that they make up that gapNo compensation for loss of value on the antique, attorney fees I was forced to incur, or time spent trying to resolve this issueI can provide written estimates for the repairs as support

Initial Business Response /* (1000, 5, 2015/07/28) */
After the move the [redacted]'s were contacted the next day concerning the claim. Early in the process it became apparent that Mr [redacted] did not want the claim to go though our insurance company and he wanted to be compensated directly from our...

company. We don't ever want claims but when they do occur, that is why we have insurance. As soon as we turned the matter over to our insurance company, they instructed us specifically to let them (the insurance company) process the claim and not to offer any resolutions or have any conversation with the [redacted]'s
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After following the process with the insurance company, we are still $335 short between the insurance settlement and the actual cost to restore the table. When dibbla made the business decision to pass me off to their insurance provider, rather than get the table repaired at their own expense, I informed themb that I wanted input into who would be restoring the table and, if the insurance process didn't result in an adequate resolution, that I would be coming back to them. The insurance settlement was inadequate, as validated by 3 separate, detailed, independent quotes I received for the repairs. I ask only that they make up that gap. No compensation for loss of value on the antique, attorney fees I was forced to incur, or time spent trying to resolve this issue. I can provide written estimates for the repairs as support.

A service company has already been contacted to visit the customer directly.