Complaint: [redacted] I am rejecting this response because: The return policy stated to send in original packaging which is exactly what I did-- AT MY OWN costI even supplied pictures to her, which she SPECIFICALLY ASKED me to doThen suddenly, told me they were refusing to help me because I didn't have the original store receipt.This company is a scam, they do not stand behind their product, in fact they have no ONCE even apologized for the wasted time and money I spent on their project--- or the money I had to spent to FIX their mistakes that ruined bags and bags of mulch.I have never encountered a company with such a lack of regard for their customer or faulty productI reject the business's response Regards, [redacted] ***
The complaint was received on 5/from [redacted] requesting a refund for 10pkgs of Weed BarrierWe received a letter along with the insert to pkg of the Weed BarrierA letter was mailed out to [redacted] on 5/requesting the sales receipt for the refund that she requested [redacted] ***s emailed on 6/stating that she did not have her receipt(also sent in pics)Unfortunately, as stated in the warranty(see attached) refunds are not possible for additional cost incurred(mulch) or with out the sales receipt If the receipt can be located and sent in, we will gladly refund [redacted] ***s her product purchase price
This customer was granted a refund from the very beginningWe will always honor our products 100%Due to the high dollar amount and short amount of time from purchase to complaint(less than weeks) there were other items required to process the refund
Complaint: [redacted] I am rejecting this response because: The return policy stated to send in original packaging which is exactly what I did-- AT MY OWN costI even supplied pictures to her, which she SPECIFICALLY ASKED me to doThen suddenly, told me they were refusing to help me because I didn't have the original store receipt.This company is a scam, they do not stand behind their product, in fact they have no ONCE even apologized for the wasted time and money I spent on their project--- or the money I had to spent to FIX their mistakes that ruined bags and bags of mulch.I have never encountered a company with such a lack of regard for their customer or faulty productI reject the business's response Regards, [redacted] ***
The complaint was received on 5/from [redacted] requesting a refund for 10pkgs of Weed BarrierWe received a letter along with the insert to pkg of the Weed BarrierA letter was mailed out to [redacted] on 5/requesting the sales receipt for the refund that she requested [redacted] ***s emailed on 6/stating that she did not have her receipt(also sent in pics)Unfortunately, as stated in the warranty(see attached) refunds are not possible for additional cost incurred(mulch) or with out the sales receipt If the receipt can be located and sent in, we will gladly refund [redacted] ***s her product purchase price
This customer was granted a refund from the very beginningWe will always honor our products 100%Due to the high dollar amount and short amount of time from purchase to complaint(less than weeks) there were other items required to process the refund