Easy Auto Sales

Refund please,  Thanks!  Apparently you need a second opinion on the transmission because there is a serious problem!  And you also need to drive it more than 10 minutes to notice the serious problem about it.  I will not be picking up the car and I will not be paying you anymore money for the car!!! [redacted]

6/23/15 Dear [redacted] We are writing you in response to the letter we received in the mail. ID# [redacted] It is illegal in the state of Pennsylvania to make contact with the debtor. If [redacted] watched American Recovery Corporation hook up the vehicle, she could have come...

outside and driver would have let her remove her items at that time. When vehicle comes to American Recovery Corporation, all items are removed, boxed, inventoried and stored. They are stored inside. They are also sent a certified letter. Items are stored for 30 days. There are many reasons for this. 1)    Safety (Care - Control -Custody) 2)    If [redacted] watched American Recovery Corporation hook up the car, she could have come out and our driver would have let her remove her property. 3)    When a vehicle comes to American Recovery Corporation, ail items are removed, boxed, inventoried and stored indoors. There are several reasons for this. A.    if there was (as example) chocolate bars left in the car, in the sun. They would melt and possibly stain other items or interior. B.    In cold weather, drinks freeze & bust causing damage. C.    If car is picked up and moved to auto auction, debtor may have to drive far as [redacted] to retrieve personal items. 4)    Cost-We must buy boxes, tape and pay an employee wages & insurance. Not to mention the cost of a certified letter.In conclusion we would much rather a debtor come out (in a non-hostile state) and remove personal items. Our fee is charged for a service performed at close to or less than our actual cost. We actually would like to knock ail debtor's doors to remove items, however it is illegal for American Recovery Corporation to do so. Our opinion is we hope we never see personal property, as it is, just a necessary evil. If you have any other questions feel free to call our office.Regards,Peter [redacted] President

I would like to see where we gave the customer 30 days warranty please.................

Complaint: [redacted]I am rejecting this response because:
Upon signing my agreement I was told I was in-house financed on a buy here pay here bases.  I was never informed about a third party finance loan.  My credit was never ran to be approved with equitable finance.  My job and all of my information was never verified correctly.  I also made the last of my down payment at your dealership office!  How can you legally finance me through a loan company without my knowledge or consent?  Also not correctly body anything or no hard pulls from equitable finance on my credit to approve me for a loan.  You were not honest than during my purchase of my vehicle and this is not resolved!
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue is not simply getting the truck repaired. The repairs took 6 weeks to complete so I had no choice but to purchase an additional vehicle. How can taking 6 weeks to repair the car be acceptable customer service? I now have a vehicle that I no longer need. If the repairs were completed the first, second or even 3rd time in less than 2 weeks then everything would be great. This is an unacceptable response - I would like the dealer to purchase back the vehicle. This will be no cost to them as they can sell again for what I paid for the vehicle. This is not an unreasonable request.
Regards,
[redacted]