Eastlink

Typical Eastlink... Internet down for 5 hours and TV still down 26 hours later in Delta. An hour on hold and nobody answered! Up the bill, take away 30+ channels, frequent lengthy service interruptions, and the pigs at the trough still bill us for services not provided.

I have been waiting 5 months now for a repair to be done on cable up the road from me.
I called Eastlink over a dozen times since then and they keep telling me that repairs will be done within the coming week (5 months later still not done). My internet cuts out at least 4-5 times a day, and I have to physically go and unplug my modem and plug it back in for my internet to reconnect as it does not come on by itself. I have wifi baby cameras for 2 babies which we rely on when they are sleeping as my house is sound proof and cant hear them if the wake up, we have to get out of bed quite a lot to fix the connection. I have a medium size business which I require internet to do my emails etc, I also have eastlink home surveillance which I cant view out of my home if I lose connection and not home to unplug and plug in the modem which makes this service useless. I waited on hold for the past few days to speak to technical support with no luck, today I was on hold for over 20 minutes just for someone to come onto the line and hang up.
This is the worst possible service. I am so rattled. I signed a 2 year contract with them back in the summer and they are not holding their end of the deal. I will be getting quotes from other providers tomorrow and eastlink better not think of keeping me in this useless contract.
My business also has ethernet phone system that we can not physically get support for and they never resolve the issue, my customers are complaining about our phone lines also and state that it is a total mess when they call us.
They use to be such a good company with excellent service, now it just seems like they hired a bunch of monkeys to work the keyboard and say we are so sorry to hear that! I am not paying my bill until either this is resolved or I get some answers!

we have a security system with eastlink.. our 3 year contract was up nov 8.2019.. I phoned on nov 4 to have it disconnected as it was not working properly and we has t have the eastlink tec out here quite often. any way in the process of making the appointment for them to come out . a lady in the sales department said look we can give you a 2 year contact for half the price and you get 5 things thrown in at no cost. I said only if it is done all in one day .. so the guy comes .. he dosnt have all the stuff .. drill a hole in my ceiling to put smoke detector in which was not ordered.. we had another camera put in and disconnected the one in our back yard .. so I the process our home was broken in.. our motion detector that is suppose to take picture of motion was working which eastink has know since september 2019. I have left serveral message with the *** since dec 16 and still no response. I have called eastink and they will not let me talk to the supervisor at all.. when we have made appointments with them tecs have never show up not even a phone call saying that they could not make it. they would not give me the president phone number .. I just got it 4 hours ago. phoned all 4 *** numbers and left them messages again. still no response.. they told me that they emailed me their phone numbers and it was never in my email. as I am on the lab top everday ...allday

Eastlink has come to this building today, My television which is an *** was hooked up by Eastlink in conjunction with my computer this evening I went to view my ***, which I had until they came and now I am no longer connected but I show that I have a ***, no *** no, and a *** no, somehow there must be something with the router, when I go to try and connect it tells me to reboot, and check connections I did both several times, then noticed the 3 items that I do not have, trying to get an answer from the Support is impossible, it seems logical that there was an error made. things don't just get disconnected and different properties show up.

We tried to get services with eastlink, we were told when we called that they do not service this far, our next door neighbour has their service BUT they said the good news was that they would run a cable down the road for free!!! What a lie that was!! we did not receive a call back, even tho they said they did and When we had to call them back they told us they would not run a cable even tho it’s less then 400 meters up the road give or take. Thanks for giving a family of 5 false hope! Nobody else services out here except for satellite and satellite does not meet our needs.

Credit of $400 on my account not applied when advised.
On February 6th I was emailed by Eastlink to confirm that a $400 credit for our contract buyout was applied to my account and it would be reflected on our next invoice. On our next invoice dated February 12th, it was not applied and we were invoiced $140.53. When I called customer service I was advised that the credit was added to the account however we couldn't use it until the following month. This is not correct and we have been completely misinformed by Eastlink. Why would I pay for an invoice that I was supposed to have the credit for? I was also advised that even though the credit is on my account and I don't pay the invoice It will be considered a late payment and will be charged interest. If the credit was applied as advised I wouldn't be late.

They want to charge $200 for me to cancel my account.
Account Number: ***

I recently called Eastlink to cancel my account with them. They said to complete this request they would have to charge me $200 as a penalty. They said I had a contract with them and that was what it said. I do not remember ever signing any contract with Eastlink.

False advertising for the past few years
I been with eastlink since 1989 and no issues until I got their internet services, for the first 6 months it was fantastic, but from 2016 up to today I've been fighting and calling every since, many nights I just can't call in because of the terrible wait times, for example I spent three hours on the phone for someone to tell me to unplug my modem, like really after all those times calling they must know that I will try that first and shut down my pc, anyhow my biggest concern is that they state that they have 20mbps speeds and I haven't seen these since 2016 *** I'm paying for a service I'm not getting or haven't been getting since 2016. I have another weekend with speeds of 2.1 mbps and can't use it again, I want my money back cause if I went to a local store I wouldn't walk out without all that I'm paying for.

I been with eastlink since 1989 and no issues until I got their internet services, for the first 6 months it was fantastic, but from 2016 up to today I've been fighting and calling every since, many nights I just can't call in because of the terrible wait times, for example I spent three hours on the phone for someone to tell me to unplug my modem, like really after all those times calling they must know that I will try that first and shut down my pc, anyhow my biggest concern is that they state that they have 20mbps speeds and I haven't seen these since 2016 *** I'm paying for a service I'm not getting or haven't been getting since 2016. I have another weekend with speeds of 2.1 mbps and can't use it again, I want my money back cause if I went to a local store I wouldn't walk out without all that I'm paying for.