Eastern Insurors LLC

Customer ordered a plastic kit that is no longer being made by the manufacturer The order was canceled right after it was placed andtheir credit card was never charged An e-mail about the canceled order was sent over three months ago We do not send out backordersmore than days without the customers approval This customer did leave a message at am a few weeks ago telling us to ship or cancel There was noneed to return the call After the delay, If the customer could have purchased the same kit elsewhere he would have done so so they must have known it was not available even if they did not receive the e-mail Very few people would wait four months for a $plastic kit

Customer was refunded in full the same day he called us on 11/30/(see receipt) This is what we told him we would do on the phone that day.This is one day before he made this complaint to the Revdex.com The item was a non replaceable collectible and would have required a signature on delivery If we had sent by UPS he would have needed to drive hour to pick up the package (Lancaster, CA) Thus we changed the shipping to the Post Office so that he could pick up locally if required Delivery would have been the day after he canceled He did not state on the order that he needed the item by a certain date and there is a place to put this deadline date Apparently he reached someone by phone each time he called, and his memory of the facts are in error."phoned the company on Oct and got an "answering machine." When I tried to leave a message to cancel my order, it was apparent that I had reached areal person and not just a machine." ANCIENT MARINER [redacted] ANCIENT MARINER Date: 11/30/10:38:PM CREDIT CARD RETURN R-E-P-R-I-N-T MASTERCARD CARD NUMBER: [redacted] K TRAN AMOUNT: $ APPROVAL CD: CLERK ID: [redacted] CUST CODE: SALES TAX: $ Thank you! Customer Copy

Customer ordered a plastic kit that is no longer being made by the manufacturer. The order was canceled right after it was placed andtheir credit card was never charged. An e-mail about the canceled order was sent over three months ago. We do not send out backordersmore than
days without the customers approval. This customer did leave a message at am a few weeks ago telling us to ship or cancel. There was noneed to return the call. After the delay, If the customer could have purchased the same kit elsewhere he would have done so so they must have known it was not available even if they did not receive the e-mail. Very few people would wait four months for a $plastic kit

Customer
was refunded in full the same day he called us on 11/30/15 (see receipt).  This is what we told him we would do on the phone that day.This
is one day before he made this complaint to the Revdex.com.   The item was a non
replaceable
collectible
and would have required a signature...

on delivery.  If we had sent by UPS he
would
have needed to drive 1 hour to pick up the package.  (Lancaster, CA) Thus we
changed the shipping
to
the Post Office so that he could pick up locally if required.  Delivery would
have been the
day
after he canceled.  He did not state on the order that he needed the item by a
certain date and
there
is a place to put this deadline date.  Apparently he reached someone by phone
each time he called, and his memory of the facts are in error."phoned the company on Oct 31 and got an "answering machine." When I tried to
leave a message to cancel my order, it was apparent that I had reached areal
person and not just a machine." 
ANCIENT MARINER
[redacted]
[redacted]
[redacted]
ANCIENT MARINER
Date: 11/30/2015 10:38:44 PM
CREDIT CARD RETURN
R-E-P-R-I-N-T
MASTERCARD
CARD NUMBER: [redacted] K
TRAN AMOUNT: $61.66
APPROVAL CD:
CLERK ID: [redacted]
CUST CODE: 000
SALES TAX: $0.00
Thank you!
Customer Copy