Eastbay

Review: On 3/26/15 I spoke to a charge back specialist named [redacted]. There was a item that I was disputing about a pair of shoes I ordered and never received, because item was out of stock and unavailable. I called my credit card to put a hold on that charge until I had more information about the item. I was calling and emailing Mrs [redacted] to get the bottom of this. Mrs [redacted] was very rude and unprofessional , calling me a thief in so many words. She kept say to me over and over again "give me my shoes or give me my money".

So looked into more and I did received my product in an different order. I called my credit card company and Mrs [redacted] to resolve the problem and we did.

I also talk to my credit card company to release the fund back to eastbay 2-3 days and they did. I also send Mrs [redacted] all copies of were the the money was on hold.

The money was hold and did not have in my Possession, so how can I be a thief.

On 4/01/15 I called Mrs [redacted] to see if the funds were back on eastbay Possession and she said "yes". Mrs [redacted] also informed me that I was not welcome to order anything out of the eastbay, footaction,footlocker, champsports, ANYMORE because there were to many emails and phone calls involving.So she shut all my member account down.

I'm a platinum member that I paid a fee that will expire on 6/31/15 and can no longer use. I'm a good customer that buy 8-12 pair of shoes a month between all the websites and stores.

I have not been treated fairly . Take careDesired Settlement: Reinstate my account numbers and Platinum

Business

Response:

April 14, 2015

RE: Complaint ID #[redacted]

Dear [redacted],

I

received your correspondence and reviewed the information in Mr. [redacted]’s

account. His account does reflect the

decision of our Payment Verification Department to not accept any future online

orders from him. If Mr. [redacted] would like

more information on this decision, he is welcome to contact our Payment

Verification Department at ###-###-####.

Thank you for your time

Sincerely,

Eastbay

Consumer

Response:

Review: July 6, 2014 I purchased a pair of "New Balance" shoes (mens size) on July 6, 2014 online using my cre card for the first time. The cost of the shoes were $59 with $10off promo code. So I paid $49 plus $7.99 shipping/handling. I called 7/13, and "I believe" 7/18 or 7/19 morning time, and then again today, 7/26. I went to my local post office with my tracking info, and they said it has not been recvd in their bldg and it also shows "pending". I called USPS and UPS and both have "no delivery information" as it is still pending. When I called Eastbay today at 9:50am EST, July 26, I spoke to [redacted] in Cust Srvc who was not sure what to say & told me to hold while he talks to a suprvsr. He comes back only to tell me that my "package had been lost". He couldn't figure out why before telling me that. He then tells me to wait 24hrs for a their Claims Dept to call, and then ANOTHER 5-6days (which he did "not" specify as to why). I questioned why they had my item shipped somewhere else in the 1st place. He responded by stating that they ship to UPS, who then ships to the US Postal Service. Where it goes from there, [redacted] did not disclose, as I do not know if they send it to my home or keep it at the post office (after asking him abt why the shipping issue). I am very upset and fear that they are giving me the run around, whereas I will not receive my money and/or my merchandise. I was to receive this per the female I spoke to on 7/18 or 7/19 (morning time) within 10 to 12 biz days, however, I briefly saw something on their site stating 5-6 business days. Today, July 26th is now 20days since my order. As a consumer, I thought they were sending this to my home, as it asks for my shipping address. Never received. Not to mention, I ordered from (2) other online stores about a week "after" my ordering from Eastbay, and have received the other (2) stores merchandise in time for my child to go to school. [redacted] ( rep at Eastbay ) was nice, but didn't seem to concerned about my asking him to notate. Need HelpDesired Settlement: I would like to have my child's shoes sent to my home no later than Mon (July 28, 2014). If this is not done, then I would like for them to refund me my $57.98 that I paid to them for the merchandise, alongside of removal from any possible future mailings and/or emailings. Thank you.

Business

Response:

July 30, 2014

Review: Ordered one item on December 11 and paid $7.99 for shipping. I do not have the item yet. Eastbay has a domestic package investigation dept that can not track my package. One of many post offices in Columbus Ohio may have it. Or my package has not been shipped from Eastbay yet. Its Christmas Eve and I do not have the gift I ordered. Why is Eastbay not delivery a product I paid by credit card on Dec 11 ? Why can they not tell me where the package is and guarantee delivery date? Eastbay has my payment and I have no product.Desired Settlement: I wanted package before Christmas.

Business

Response:

December 27, 2013

Review: I ordered items on a Sunday afternoon and selected 3-4 business day shipping for $17.96. I needed the items for vacation, but they arrived late. I did not receive the items until Friday. This is deceptive as I paid close to $20 to have the items arrive earlier but it was a waste of money. The website is very vague and does not specify any specific details about shipping besides the days and cost. Extremely deceptive.Desired Settlement: Refund the $17.96.

Business

Response:

July 17, 2013

It seems like every time I do buisness with these people they mess up my order. The first order was a couple of years ago because they didnt gave me the full articles that came with the barefoot running shoes. this time my order has not gotten here and they keep telling me to wait longer. I dont know why I bought shoes from here again. they might have good prices but whats the point if the package doesnt arrive?

Review: I DID NOT RECEIVED MY PACKAGE AND WAS TOLD I WILL NOT BE REFUNDED by [redacted] and [redacted](supervisors) of Eastbay. On the 23, Sep, 2015 I placed and an for a pair of Nike GSB Air GIF Max 2-RD/Blk for $69.99. I received order confirmation and shipping tracking information. The package was delivered to a third party which was a customary practice. Subsequent to that the I order a pair of sneakers NIKE AIR FLARE-BK/RET/VI on the 20, Aug, 2015 package was shipped directly to my home address but was never received. When I am made contact with UPS they implied that I had to call Eastbay.

However, I called Eastbay and they open and Investigation on the matter, long and short of if they delivered the shoes about three to four times (at the new address that I gave them) and was never received, not forthcoming that they was always was delivered by UPS. After several complaints the package was then left at the UPS office to be collected by the intended shipper who was not the sole recipient. In light of all this another package (Nike GSB Air GIF Max 2-RD/Blk) with then shipped and absolutely delivered by UPS except in the case is was left out that where according to UPS so rain could have wet it. Note however conveniently after complaining the UPS account was now a spare me the term that they used cause it was new to me but nonetheless that basically said that the account was set up to leave the package at the door and they (UPS AND/EASTBAY) was not responsible for it because the account holder was aware of the terms and conditions of this type of account.

It is important to realise that this was a pattern that was pointed out to EASTBAY and UPS and was never mentioned by UPS/EASTBAY that the account had such a status. WELL I DID NOTT BOUGHT THE SHOES TO BUY AND LEFT AT THE DOOR STEP. To be told that I would not be refunded. Carmel of UPS told me to call back Eastbay and speak to a supervisor. [redacted] (supervisor) of EASTBAY told me to call back UPS.

Back and forth I was with no regards on both sides that I paid for the shoes and they both simply did not care if I got them. EASTBAY who choose UPS as their COURIER service provider. With this in mind that the situation had recently happen. The investigation did not point in UPS direct that their services was not adequate according to what was expected of them. But surely to me the consumer to say it is my faulty to choose UPS when I had no choice in the matter to shipped through another courier when is ONLY UPS Eastbay utilizes. So my money was taken by EASTBAY and I received no PRODUCT.

SIMPLY CANNOT BE JUSTIFIED AND I REFUSED TO ACCEPT THAT MY MONEY WAS JUST STOLEN LEGALLY.

I will not stop unless I got some sort of satisfaction for such unethical behavior by EASTBAY and not letting UPS lived up to their obligation as should have been rendered.

BUYERS SOMETHING TO BE AWARE OF WHEN BUYING ON EASTBAY WHO CHOSE UPS AND PROBLEMATIC COURIER SERVICE PROVIDER. EASTBAY BE RESPONSIBLE AND UPS BE ACCOUNTABLE. I AM NOT THE FIRST.Desired Settlement: DELIVERY of my sneakers expeditiously or my refund but I bought those shoes because I love them.

Business

Response:

October

29, 2015RevDex.com of Wisconsin Attn:

[redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] – [redacted] Dear [redacted],I

received your correspondence and reviewed the information in Ms. [redacted]’s

account. Our Claims Department handled

the investigation of the orders that Ms. [redacted] stated were not

received. As there was already a

previous claim of a lost package on Ms. [redacted]’s account, initially her

request for a refund on her most recent order was denied. To

resolve this issue, I have issued a refund of $69.99 to refund Ms. [redacted] for

order #49861822 which UPS confirms was left at her front door. Her card issuer should fully process this

refund within 5-7 business days.We

will not issue refunds for any additional claims of lost packages under Ms.

[redacted]’s account. If she chooses to

place additional orders, she is doing so at her own risk. If she does not receive future orders, she

will need to file claims directly with USPS/UPS, her third party shipper, or her local police department.Thank

you for your time.LindseyCustomer

Care SupervisorEastbay

Review: I purchased a pair of shoes from Eastbay on April 9th, and paid via Paypal. On April 11th, I was notified by Eastbay that my order was cancelled, even though they had already taken my full payment of $200. I contacted their customer support, and they said that the refund would take from 3-5 days. It is now April 13th, and I still have not received my funds.

So not only was I charged two days before my order was cancelled (which has to be some sort of best practices infraction, at least), I not have to wait to get the money back. It has been five days that they have had my money, and I now have no product, and no refund.Desired Settlement: I need this money back in my account asap.

Business

Response:

April 14, 2015

RE: Complaint ID #[redacted]

Dear [redacted],

I

received your correspondence and reviewed the information in Mr. [redacted]’s

account. I apologize for the poor experience he had with his recent order and I

would like to address his concerns.

Typically

we do not fully process a customer’s payment until their order physically ships

from our warehouse. The only exception

is PayPal orders, as they require us to collect up-front for all items whether

they are in-stock or backordered. In the

event of a cancellation, we then transfer the credit to PayPal. We complete this transfer within 1-3 business

days, but it may take up to 1-3 weeks for the customer to see their refund

posted to their PayPal account.

Mr.

[redacted]’s account shows that his credit was transferred to PayPal earlier today,

so they should be in the process of applying it back to his account. Again, I am very sorry for any inconvenience

this situation may have caused.

Thank you for your time.

Sincerely,

Eastbay

Review: I ordered a pair of Nike Air Max 90 Sneaker Boot in December 2014. The shoe did not fit me right so I returned it the end of December/beginning of January. I realized about a month ago that I have not been refunded for these shoes. It turns out that I had dropped it off at UPS rather than USPS. After calling back and forth between USPS, UPS, and Eastbay I learned that UPS automatically drops every USPS package to USPS. So, I call USPS only to learn that it is a necessity to have a tracking number for the package in order to find the package. I called Eastbay over 3 times all of which they say they cannot find the tracking number of my pre-paid shipping label for the shoes. So, I cannot track or find my package with USPS. It has been over 3 months since I have sent a return of a product worth almost $200. I was originally going to switch for another pair of shoes but now I just want a refund. I am without the shoes and without my $200 so I am at a loss. The cr is [redacted]. The order number is [redacted]. The cost of my shoes was $179.99. I would like a full refund OR at least the tracking number of my packing so I can find my package at the correct postage office.Desired Settlement: I would like a full refund and please be notified that my card information has changed. If you need proof of identification, I have it.

Business

Response:

March 5, 2015

Review: On October 16, 2014 I placed an order for tennis shoes for my Grandson's birthday. On October 16 I received an email that the order was confirmed. On October 17, 2014 I received an email that the order had shipped. My Son is in the military and I placed the order by phone to make sure they could send to an APO address and that they would arrive by my Grandson's birthday which is October 31, 2014. They confirmed that they could be sent to an APO address and that they would arrive by October 31. My Son has advised for the last several days that they have not been received. I called Eastbay customer service today and was told that since it is an APO address the shipping date could be from one to three weeks from the date I placed the order. Why did I get an email confirming they had been shipped if they were not shipped on that date? This is the first time my Grandson has not received a birthday present from his Grandmother in his life. This is so very disappointing and I do not think a company should state that the order has been shipped if it fact it will not be shipped on that date. Thank you.Desired Settlement: Refund.

Business

Response:

October 30, 2014

Review: I purchases 3 tanks on 10/13/2015 order number 51817176 and received delivery but size was too big so I returned to exchange for a Medium size.

It took them about two months, 12/08/15 they shipped a correct size Medium (order number 050625497) but to the wrong address. They shipped to my billing address instead of mailing address although I called to warn them not to ship it there as soon as I got an email that an order were created they went ahead and ship it.

I spoke to customer services and the packed got rerouted back to them after I tracked it and saw it was going to my billing address.

On 12/12/15 they created another order 050702771 to ship to the correct address, my APO address. Tracking number of this order has been on pre-shipment status since then up to now 11 Feb 2016.

I called customer service to just return my money so I can buy this item else where, they are all reluctant, I periodically call but getting bounced around left and right. I even asked to speak to manager, they say manager was not available but will call me back, never phone a phone call nor a text.

On January 8, 2016 they opened a delivery investigation number 3150209-MPNR (KMM21356822V34091L0KM)?, claiming it will take 6 days for them to update me with the status but until this day I have heard nothing.

I keep calling periodically, no help. Stay on hold, transfer to investigation team but the phone rings never nobody answers, rarely get voice mail. I got a call back once with no info other than call us back at the customer service number, and when I call back I go back in the same loop, wait I will transfer you e.t.c.

I am tired of dealing with Eastbay, not professional at all.

It has been 4 months since I first place an order, I just need a refund of my $71.37 I paid for this invisible items.Desired Settlement: Pay me my $71.37 I paid to purchase items I never receive and no hope of receiving.

Business

Response:

February 12, 2016 Revdex.com of Wisconsin Attn: [redacted] Colmerauer 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’s account. I sincerely apologize for his continued inconveniences in trying to resolve this situation. I have entered a refund of $71.37 back to his PayPal account, which they should fully process back to his account within 3-5 business days. Thank you for your time. [redacted] Customer Care Supervisor Eastbay Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still wonder why it took 4 months of me making unsuccessful frequent phone calls to the Vendor, anyhow I don't think it will happen to me again because I doubt I will use their business again after what I went through. Thank you Revdex.com for your help in facilitating my right to a refund for a product I never received.

Regards,

Review: I contacted Eaastbay about purchasing products and inquired specifically about some Underarmor Brand Athletic sneakers and their true size fitting, since this is an online product with items and apparel they need to be accurate and very helpful with customers, and was told these items are TRUE to size, meaning they were sized exactly to proper size measurements of people. The representative ensured me the shoes did not run small or large but true to size, when I received them they were atleast a half of a size too small in length meaning they DO NOT run true to size, so I contacted Eastbay back to inquire about returning them and getting a different pair crossshipped so I had the new shoes for an event I needed them for. I was met with rude , unhelpful and unprofessional assitance by a [redacted] named [redacted] whom also refused to provide me with this information and when I was forced to hang up with her due to not being able to tolerate her anymore and her escalating the problem and making me very upset with her sarcastic and unhelpful tone, told me I had to buy another pair if I wanted to get them in time even though the error was their fault , and told me they do run true to size that just because they didn't fit me, something might be different about my feet, something wrong. I am retired Law Enforcement officer, I was also in Rapid Response teams I have had my sizes exactly fit to my boots, and gear for years, and I know my TRUE size and I dont appreciate someone insulting and condescending me telling me that I am at fault and there must be something wrong (different) about my feet and is probably why they didn't fit.

After hanging up on this rude and unprofessional [redacted] , I called the number back in hopes of getting someone more professional and I was already very very angry at this point from the badgering of the other [redacted] Mentioned above.

Upon getting my new representative I was understandabily very angry and just wanting information on the name and employee number of the "[redacted] and I was told by this new rep she was not allowed to speak to me and no one else was either, as the previous employee ([redacted]) had put a note on my account NO ONE was to speak to me, and if I called back they had to send me to her again. I informed the new Customer Service representative I would not speak to that unprofessional employee again, and DO NOT transfer me back to her, the employee stated she would not try to force me to speak to someone I did not want too and wanted to help me if she could. The new [redacted] was very professional and should be the one taking escalation calls instead of someone with a bad insulting attitude such as I received from [redacted] whom I had to call back to get her employee identification information. This report is because of the rude unprofessional attitude and handling of me when I contacted them trying to get a replacement shoes sent to me even if they needed to put a hold on my band or credit card, while the wrong shoes that I was misinformed about and still has misinformation on the product page gets back to them so I didn't miss my event this week, and instead of helping or trying to resolve this issue [redacted] only wanted to incite the situation .

The [redacted] # [redacted] also refused to allow me to speak to her supervisor or a floor supervisor and told me they dont have supervisors I am allowed to speak too, that I had to deal with her only. Not only is this also a LIE but is more evidence she is unprofessional, dishonest and vengeful.Desired Settlement: I want my refund as the shoes have been returned, and not wait 3 weeks on my money that they didn't have to wait 3 weeks to get, I want a written apology from [redacted] Supervisor and someone with this type of behavior towards paying customers has no place being in a [redacted] with such a vengeful attitude. I had to re-buy packing materials to send the shoes back because of the cheap plastic bag they shipped it in was all torn up when I received my package. This was my first time trying out Eastbay as a vendor and I have to say I am greatly disappointed.

Business

Response:

May 13,

2015

RE: Complaint ID #[redacted] – [redacted]

Dear [redacted],

I

have received your correspondence and reviewed the information in Mr. [redacted]’s

complaint. Due to the concerns outlined

in his complaint and his specific requests for resolution, I have attached a

response directly to him.

Thank you for your time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

So I ordered a pair of women's medium pants and received men's small basketball shorts. When I called to ask about an exchange I was informed that the pants were no longer available. I also let them know that the card I ordered on would be expiring so I asked how would I get the refund. I was told "we'll put the refund on your old card and your credit union will put it on your new card" Um what? I called my credit union and they said no they couldn't do that. The employees are useless and this company is not worth the hassle. Save your time and money and don't shop here.

Very bad customer service! I tried to add 2 items to an order that I had placed and it got it screwed up by their customer service representative. They billed my bank account $30 more then what my purchase was for. I was advised to cancel the order and resubmit it because the price was cheaper if I did it rather then them. I was still charged $170.00 for the cancelled order and now I have been fighting with them for 3 days to get my money back. I have called them more then 5 times to have this straightened out. If you have time for the hassle and have extra money to be tied up for mistakes that they made, I would steer clear from this Company!! I ordered football gloves from them a year or so ago and received a baseball glove. The packing slip even said football gloves. Stick with Dicks Sporting Goods.

Review: I ordered a pair of special release shoes (foamposites) and instead I was sent a pair of Jordan's that came out the same day with no invoice or return shipping label. They will not exchange the shoes for the ones I ordered since they're sold out and I can't do a whole refund or refund of the difference at a local store. They only option they give me is to return ship the shows I was sent and wait 3 weeks for my money to be refunded. And the only compensation they offered me was a $40 gift card. Even after I told them I just decided to keep the shoes I have to return whip them and wait for them to verify the product before they would refund the difference and send the shoes back to me. So basically I wrestled with their website for an hour and thirty minutes to let them borrow $300 for basically a month since it'll take at least 3 weeks for them to receive the items and refund my moneyDesired Settlement: Since I was not at fault they should allow a local store to verify what I was sent and refund me the difference. If they cannot guarantee that I will receive the item I ordered especially a special release that will probably sell out, they should find a better way to guarantee that I receive the correct product. I shouldn't be out off $300 for a month because of a mistake their shipping department made and a $40 gift card doesn't compensate for something of this magnitude.

Business

Response:

Review: On December 20, 2014 placed order #[redacted] paid shiping charges to receive the order before Christmas did not receive item #[redacted] on time for my son's Christmas gift. I sent the item back to exchange for XL, received was shipped from Eastbay on 1/27/15, when I received the item my son opened the package one glove was size XL and the other glove was size M, on 2/10/15 sent an e-mail requesting an UPS return label, on 2/24/15 I sent another e-mail requesting an UPS label, finally I received the UPS label, returned the item, did not hear anything from the company, noticed a credit in my account. On April 1, 2015 I placed order #[redacted] ordering item #[redacted], on 4/6/15 received item called the company to let them know I exchange the item for the size XL paid for shipping $14.99. I spoke with [redacted] - he assured me I will received the item on Saturday, 4/10 for my son's birthday. I was going to pay for 2-3 shipping, he said to do the 3-4 shipping, I said I need them for Sunday, 4/12 "don't worry you will get by Saturday, 4/11, did not get the item on Saturday like I was told. On Sunday, 4/11 called spoke with [redacted] - she told me the reason I did not get the item was because I paced the order after the cut off time I should get the item on Monday, 4/13. At that point I was not told about the cut off time. She said if I do not received the item on Monday, to call to get a refund. I did not receive the item on Monday, 4/13. I called on Tuesday, spoke with Kyle to let him know I did not receive the item. He mentioned it shows that was delivered. I am sorry I did not receive the item. He mentioned an investigation has to be done I will get a call from UPS and from Eastbay. So far I did nto get the item.Desired Settlement: I would like for the company to issue a refund. Also for the company to train the customer representatives to inform the customer with the correct information about cut off time, shipping charges and other issues. The customer representatives give you different answers they are not in the same pace.

Business

Response:

April 16, 2015

Review: I rarely shop on eastbay.com. However this month of January, 2015, I made a few orders. The first order I placed in the year, was on January 6, 2015. That order contained 2 shoes of same style but different size. However, one of the shoes was on back order so they shipped separately. I received the first pair (size 9) within a week. I decided that's the pair that will fit better since the other shoe was a half size bigger. The 2nd order came a couple days later and I canceled it, and request it be returned to the sender. It is currently en route to the warehouse. Now fast forward to January 18, 2015. I placed a couple of orders for some items I wanted and the next day I received a voice mail saying my payment didn't pass payment verification? I thought I must of entered something wrong with my card so I placed a new order and It got canceled also. I called eastbay and the customer service rep said there are notes on my account to not sell anything to me. I asked why? The service rep then transferred me to the payment verification department. The service rep put me on hold to see what's going on. When the service rep came back on the line, he said he can't reveal any details to me but they will not allow any further purchases from my account. I asked why? What is the problem? How can we fix this, there must be an error. The service rep just repeated what had said, that he can't tell me any details. After I hung up, I called my credit card company Capital One, and the rep said everything is clear and approved on their end. Maybe Eastbay feel there is fraudulent activity? I feel I have a right to know why they refuse to sell to me. I feel mistreated. I want to resolve this problem instead of t[redacted] just black listing me.Desired Settlement: I would like to know why am I being refused service. I would like to know the reason and if It is something I have done wrong, I would like to resolve it. But first you got to let me know what the reason is instead of refusing service to me. I would like to be able to shop on eastbay.com.

Business

Response:

January 20, 2015

Review: Footlocker sent me reward gift for being a VIP. The reward clearly states that this will expire on June 10, 2014. When I used them on June 10 that is supposed to be the last day, it didn't work. So I called the customer service and she sad that it is already expired 12mn of June 10. I find this very tricky, they should have said use before June 10. I complained regarding my four (4) VIP gift card with an amount of $15, $15, $15, and $20. The Customer Service offered me to replace only one $15 and not all four. I told her to replace everything since all the expiration are the same.Desired Settlement: I want the four (4) VIP reward card to be replaced.

Business

Response:

June 20, 2014

I have tried for several years now and on numerous occasions to be removed from the distribution list of Eastbay and to no prevail with the customer service representative or so called supervisors. Each year I have tried to be removed, the representative would always say, "you may receive one or two more magazine," but I continue to receive, because I would keep the magazine with the customer service representatives name on the magazine and the date of request and have found after keeping three magazines, I was not removed as promised. This has made me "very frustrated" with receiving extra unwanted advertising magazines. I know one would say, what's the "BIG ideal" just through it out, and I say, why can't they just do as I requested, remove me from the distribution list. Therefore, they leave me with no choice but to complain to Revdex.com. Since I have access to the Internet, anything I am interested in, I Google. The company must not be trying to cut cost.

Review: I attempted to make a purchase at this company a few months ago. However, they sent my items to the incorrect address. I was not satisfied with their response and I asked that they return my money. They agreed but they sent my refund to the incorrect address again. I clearly explained to their resolution department that the correct address is the address that is listed on my personal check and the invoice I used to place the order. I am very frustrated with how they handled this matter.Desired Settlement: I would like a complete refund of all my money.

Business

Response:

April 21, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’s account and I apologize that he has not yet received his refund check. He actually has two different Eastbay accounts with two different addresses, and his refund check was being mailed to the current address we had for him, which apparently is incorrect. I have notified our accounting department of the correct address for Mr. [redacted]’s check so they can mail it out again if it is returned to sender. Since a check has already been mailed to him, we are not able to issue a new check until the original one is received back. Thank you for your time. [redacted] B. Customer Care Supervisor Eastbay

Consumer

Response:

My experience with this company has been an absolutely dreadful one. I admit that I should have done my homework before doing any type of business with this company but I neglected to do so because I was too excited that they had the product that I had been searching everywhere for. I place an online order with Eastbay and during checkout, the first thing that should have gotten my attention was the shipping prices. I can say that I've ordered quite a few products online from various companies but never have I ever seen the lowest price for shipping as $9.98. Ten dollars from 5-6 day UPS ground shipping this just way too high; even if it was being shipped from wisconsin to new york. Regardless, I placed my order on a friday and while their website states such orders would be processed and shipped with 24 hours, it was not. I was not given a tracking number ( how am I paying 10 dollars for UPS shipping and not given a tracking number) but looked at mu order stays on their website. a full two days later they finally decided to grace me with my order being shipped but I didn't not have a tracking number. so I could boot check on my order to see where it was or if it had even left wisconsin. I checked about every day for the next 4-5 days and all I got was the same shipped message from their site. (really helpful). long story short EASTBAY IS A BAD COMPANY!!!!!!!!! that is all. I dislike them with every fiber of my being.