East Kentucky Trailer Sales Reviews (%countItem)
East Kentucky Trailer Sales Rating
Address: 325 County Farm Rd, London, Kentucky, United States, 40741-8282
Phone: |
Show more...
|
Fax: |
+1 (606) 862-8019 +1 (606) 864-0315 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for East Kentucky Trailer Sales
Add new contacts
ADVERTISEMENT
It is the worst place I have ever dealt with. You cannot reach them by phone I cancelled my order and got an email back that it was canceled but no refund as of yet. I don't care how they want to word it I need my refund. Do not order anything from them wish I had checked Revdex.com first.
Connie C
Hi Connie,
I apologize for this issue. I will be happy to look into this for you. Can you email me directly at [email protected] with your customer order number so I may check the refund status for you? I can assure you we can resolve this matter.
Will not do business with them again and will to all I can to let others know what a terrible business this is.
Ordered several items 5/26/20. Received a single tracking number 5/28. Received a single item 5/30. Received another item 6/1. Received another item a day or two later. Never did receive remaining items. Tried calling their primary (2576) number. It is unmanned and hangs up on you. Tried their return number (8242. It's also an unmanned number.
Contacted them via their 'Contact us' service. Other than the automated "We appreciate your patience and are processing your request. Thank you and have a great day!", the only response I have received was "Thank you for reaching out to us. I have sent a request to our warehouse staff for a status update on your order. Please allow 24 hours for them to respond. I will update this ticket once they get back with me."
There has been no manually generated response from them since then. Six additional requests for information have provided nothing.
Hello,
I will be happy to assist you with whatever you are needing help with. Due to the pandemic, a lot of the RV parts manufacturer are being delayed with their supply which is likely why you received a shortage. However, if you can provide me with your customer order number I will be glad to check for an update for you. I unfortunately could not find your order by your name.
LP detectors for RVs have a limited life. I purchased an Atwood LP detector from RV Parts country and received one that was already 4 years old that did not work when it was installed. The red light was already flashing. I contacted the company and they referred me to the manufacturer for a warranty claim. I was preparing for a trip and don't have time to go through warranty process. I detest a company that sells an old product and expects the manufacturer to cover their failure!
Will never buy from them again.
Dealer refuses to work on my 2021 RV becuase it was not purchased there.
We tried to purchase a 2021 RV from this dealer but due to Covid-19 having the factory shut down they did not have the Rv my wife and I wanted. The salesman told us he could not get one and we where dissapointed because we had done allot of research and this was the one we wanted. So sadely we had to buy one from a dealer that was 4 and half hours away to get the model we wanted. Upon arriveal we realized the refrigerator wasn't working. We called our dealer and they said we could bring it to them and it would be fixed no problem. They where certain it was a fuse that could only be accessed by a dealer where it was behind a panel. We did not want to take it that far for a simple fuse fix. So they recommended we set an apt at our local dealership. Ok no problem we thought. So we call Bid Daddy RV and they promptly told us that if we didn't buy it from them they had no interest in working on our RV under warranty. Now I work for a car dealership and we work on any ones car no matter where you bought it. So this really seemed strange to me. This company will be paid fully for their time by the manufacture so they will no be losing anything to take on a repair job on a RV that was not purchased off them. I really don't understand their business model and how making customers mad is ever going to benefit them in the future. I will never even consider them in the future for a camper purchase and my wife and I will be trading our camping in the next few years because we wanted to get a bigger one once our kids get a little bigger.
I would simply like for them to stand behind the warranty of the products they sell.
During the Covid Crisis the RV Manufactures were shut down. We were not even able to do warranty work on the units that we sold at our dealership. ALL of our customers understood that and we placed them in line to have warranty work done when the factories opened back up. We have tried to find this customer in our call recording database but we were only able to find the calls when they were looking for a camper....nothing about warranty work. we found those calls by the customers last name. If they want to give the Revdex.com the phone number they called warranty from we would be happy to share the call recording with all parties. Now with all that being said, we do have the right a a dealership to only work on what we sell, especially during the busy seasons. Like we stated previously factories were shut down for at least 6 week some longer we had our own customer warranty claims that come before any other service issues. We are still trying to get caught up from the shut down. We will help this customer in any way that we can but we are booked for weeks with service appointments.
I have purchased from RV Parts Country On a few occasions. The latest purchase was an AC unit. As usual, the order process, pricing and shipping were great. The problem came when I noticed the unit they shipped me was damaged. I immediately brought it to the attention of their Returns department. The following day I got a reply asking for pictures of the damage, which I promptly sent. The next day, I received an email asking me to accept an incentive credit to make up for the damage. I immediately replied that I would not. After that, they stopped responding to my emails and have made no further effort to resolve this matter. I am still in possession of the damaged unit, and they are still in possession of my $600. With no way to contact them other than email, I am beginning to feel like they do not wish to resolve this matter.
Failing repair.
Purchased New Camper in March 2018.Outback bumper hitch. First the service dept drilled holes in Frame . Bought warranty that covered all end to end except wear and tear like tires awning. First year inspection reported weak flooring and leaky shower radio and TV issues in wiring among other issues . Brought back to repair Has been on and off lot over 6-7 months on year 2 Even went to manufacture to repair whole floor only half flooring repaired. This is on going issue and we are not getting anywhere with service. We bought a brand new camper $40,000 we should not be having these issues they need to fix problems stand behind bought warranty they sold in contract. We have been 1 year and 6 months repairing and bringing it back .all warranty papers sent in we have done everything we can to resolve this issue. We are not able to use a new camper due to being serviced multiple times.
This is a new camper . With major issues two years in . We paid camper off . We want it repaired and fixed or they should have to replace it with something same value . They say something's can't be repaired . It is a New Camper. Not acceptable.
We submitted the floor issue to warranty and they have requested additional photos before they make a determination. We are in the process of getting this together.
We bought a lemon. We are getting no help from the GM
We bought a new unit in September. Within a week we had electrical issues. We took unit to big Daddy and was told there was no problems. We went camping and had numerous issues including electrical, AC unit did not work, leaks short in the theater seat and other minor issues. The unit has been in the shop for over a month. We expressed our concerns to the GM including the possibly of a lemon. We were blown off. When we call, the GM NEVER
calls back and we keep getting the run around.
We would like our money back
The blinds are on back Order from the factory and should be shipped on the 20th. The thermostat is here, A/C is fixed, Cup holders are fixed, all other minor adjustments have been fixed as well. Service manager has been in communication with the customers.
(The consumer indicated he/she DID NOT accept the response from the business.)
We were told the ac needed replaced then was told they changed the thermostat instead. Due to cold weather we cannot tell if the AC will work correctly or not. We were told the blinds were going to be replaced and was also told they were repaired. When I touched them they fell apart. Also we were told the theater seat was going to be replaced just to find out that also did not happen until my husband pointed out we had the same seat as before, then someone went and got a seat from another unit. If we did not call to check on the unit we would have never have known what was going on. All we have been given is used parts lies and a run around.
No parts put into this camper were used. Husband had surgery scheduled so they wanted the camper... We did put new blinds in the unit and also a new couch... Husband did not point out the couch our techs did when we noticed the new couch we installed had a small scratch. so we replaced it with a another new sofa. Nothing wrong with the AC. The thermostat was messed up. We also ran the ac for 6 hours without any freezing up.. Typically when a ac freezes up its a result of the outsides temp 20 degrees above the thermostat settings. the original claim for a new sofa was denied thru the manufacturer but out of respect for the customer we changed it on our dime. We also tinted the windows for the customer at no cost.
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, my husband had surgery however the service department stated the camper was done. My husband received a call on his way to pick up the camper before surgery and was told the new theater seat had a short. Upon arrival my husband noticed this was the original theater seat and pointed that out. That's when a seat from another camper was put in our camper. Also the service department stated blinds from another camper were put in our camper. After getting the camper home we noticed a large leak when it rained. I called the service department and was told that was normal however 2 servicemen came out and put some caulking on the slide out. The camper is still leaking and we called again. We were told someone would call us on Monday 11-25, as of yet we have not heard from anyone. This camper is a lemon and we would like all of our money back.
The camper has some warranty issues its not something the factory would consider a lemon. We sent our technicians out to the customers home for the leak issues, the camper was not level and that could have been the reason for the leak at the slide out. Regardless of the claim, we switched the couch out. We switched the blinds with blinds from a brand new camper. Our service manager is happy to send someone back out anytime to take a look at the floor to make sure there is no damage.
(The consumer indicated he/she DID NOT accept the response from the business.)
The camper is still leaking and no one has ever return our call to have repairs made. This issue just keeps getting worse. Big Daddy has NEVER reached out to us to resolve the problems. We were in the office several times and spoke to the former GM to no avail. We are still requesting our money back as we no longer trust this company due to all the problems we have ,not only with the camper but with the business.
I'm n October 13 we took possession of a *** camper at Big Daddy Rv after taking possession of this unit these were the initial issues.
1) Unit 2 A/C unit leaking and unit cover bolt stripped.
2) Bathroom toilet bobbles up then flushed as if black tank has air in it.
3). Shower faucet has to be on all the way to the hot side to ensure on demand hot water stays on.
4)Kitchen light broken above table.
5) Slide out in living room (door side) not properly sealed.
6) Auto level not leveling the rear end of unit.
7) Deep scratches in wood behind the couch.
8) Black and Gray Tank stickers switched in Control center.
9) Table slide Rubs on kitchen cabinet when closed.
10) Bedroom Tv hdmi 1 doesn't work.
11) Screen door won't stay shut.
12) Bedroom slide was working sporadically when moving in and out
After dealing with this we took it back to the dealership in the middle of December where the service department fixed some issues and attempted to fix others. In January 23 2019 we picked it up after driving 10 hrs from Missouri to take it to Virginia where we stored it. After doing inspection of the work. We noticed we had two different a/c covers told them we would need to bring it back to have them redo there work.
On February 22 we started using it. We had No hot water. (After working hours finally got it back on but issues still remained. (Toilet plumbing would backed up and wouldn't drain. We had to use a bucket to use the bathroom.
In March 22 we dropped it back off at big Daddy Rv where I asked if it was fixable. And if it should be sent back?
Drove back to Tennessee on 5/28/2016 picked it up on the 29th. And brought it back to Missouri.
In June 4th while camping we had problems with the bedroom slide and the a/c wouldn't work. It is currently being worked on at *** camper repair in Greenville Illinois where there waiting on replacement a/c and a new motor for the slide.
Do to the repairs done by big Daddy Rv there are rips on coach roof. That had to be sealed. The coach
Other (requires explanation) I want totally roof replaced cost and Reimbursement for my travels expenses and repair cost do to there poor installation on the roof A/c. I'm still getting estimates on roof repairs
WHEN THE CUSTOMER PICKED UP HIS UNIT FROM SERVICE HE INSPECTED THE UNIT THOROUGHLY. HE CLIMBED THE LADDER AND CRAWLED ON TOP OF THE UNIT INSPECTING THE A/C THAT WAS INSTALLED. IF THERE HAD BEEN DAMAGE THE CUSTOMER WOULD HAVE SAW IT THEN. IN FACT WE HAVE THE VIDEO FOOTAGE WE WOULD BE GLAD TO UPLOAD FOR THE Revdex.com AND THE CUSTOMER TO REVIEW. IF YOU WILL GIVE ME A LINK TO DO SO I WILL ATTACH IT TO THIS CLAIM.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by *** the service Manager that he would show my the whole install video of the A/C install . I didn't get on the roof. I got up on the ladder and just looked. They clearly have something to hide since the won't show me the technicians installing it.
(The consumer indicated he/she DID NOT accept the response from the business.)
Please send me the video to ***@yahoo.com of me on the roof. Also send me the whole install video as promised by ***. Question? Why would no one call me back? Why didn't the general manager not call me as promised in a email by ***? Why did you install the A/c over water damage roof? Did *** inspect the roof when done? Do you have a video of *** on the roof after his install? You know you still can call me right?
link for the video. was sent to the Revdex.com and the customers email
Customer service is the worst I've ever experienced!!!! Communication was even worse!!!! I spent $60,000.00 plus on a 5th wheel & getting it ready & final walkthrough was a joke. When it was delivered the slide outs didn't work like I was shown & then we experienced a water leak in main bathroom & when we called big daddy's RV we were put on hold and then was there or they'd call us back in a 'FEW? minutes which turned into NO MINUTES!!!! I called back & he (***) Had a buddy who fixes stuff for him & we should be hearing back from him any minute..... which turns out to be (so far) 3. Hours. They're closed now so we have an RV that doesn't handle water cause the bathroom is leaking real bad!!! We're living in this RV which has 3 sinks, and a shower that we can not use!!!! I guess it's not a big deal when it's not happening to them personally. I'm not gonna ever recommend this dealership cause they just don't care!!! I'm tired of their responses of 'I?m sorry but we're short handed and I'm left doing a job with no one to train me'. Well that doesn't cut it with me. They need there license revoked from selling ANYTHING..... even free things!!!!
Billing Adjustment I would like a total refund.
First, we sent our technician to the place where the customers are living in their camper. There was damaged seal in the water line, this was a manufacture issue. Our tech fixed the issue and answered the questions that the customer had for him. At no time where there a mention of a slide issue. Our finance agents are trained professionals. They do their very best to take care of each and every customer.
We also have a copy to attach of the walk through sheet the customer signed stating that " By signing this form I am acknowledging that I was shown how to operate my camper and I approve all of the above items where shown and was demonstrated to me how to use my appliances, slides, jacks and the water system. We at Big Daddy RVs strive on customer satisfaction if you have any questions or concerns please contact us at 606-862- 8289"
If the walk through was a "joke" the customer should have gotten a manager and requested a new walk through agent instead of signing this form.
Please understand that Summer is our busy season. We have campers going out all day every day and service does get backed up from time to time causing some delays in call backs. But the customer was called back and we did send a tech to address and correct the issue.
We want to make sure that each customer has the best experience possible when purchasing an RV From us. If the customer needs help with anything else they are welcomed to call us.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all in any way did they include the lack of knowledge their employees have. They had an employee leave & left one employee to do all the financing with no experience in quite a lot of the services that where required. When we got our first response back from this "so called" business they agreed with us about leaving a single person in charge to a job that they had never done before & they also agreed with the "no communication" that went on with us calling them and with them returning our phone calls!!! How are you suppose to talk with someone after being put to their voicemail when their voicemail isn't set up????! You guessed it, you get disconnected!!!! After numerous getting cut off, you start to think "wow, I wonder if everyone gets treated this way?" As of this time we still cannot use the TV that they switched out for us cause there is NO REMOTE!!!! The service guy they sent out arrived here very late in the afternoon & said they told him he had to come here after he finished his shift there. He didn't know about the tv remote saying they had bought the tv st *** & it probably got thrown away in the box. I checked with the local *** here in East Tennessee & they said they never heard of the brand tv we have in our camper. We bought an universal remote but it wouldn't work with the tv so now we have a tv with no remote. Is it my job to contact that company when the RV dealership is responsible? The RV dealership said on the day that they were sending a repairman to fix the water leak that he was going to be on his way shortly. Well their shorty is a lot different than mine cause like I said, the first call about the water leak was right after 9 am & the service man didn't get here to well into the early evening. Their whole customer service needs much improvement for as social media can make or break a place if business. They're saying it's their busy time of year........like that's an excuse for the worst customer service I've heard yet!!! I've dealt with many companies in my lifetime but using " it's our busy time of year" is the lamest excuse I've ever heard. I will not recommend this RV dealership to ANYONE. They all need some much needed training instead of using ignorance as their excuse Sincerely a very unsatisfied customer!!!!
(The consumer indicated he/she DID NOT accept the response from the business.)
The address you need to send the remote to is. ***. P.O. Box *** Tennessee XXXXX.
I can't do a *** overnight to a po box, so I am sending it priority mail 1 -DAY. It will go out with todays mail. tracking number is XXXXXXXXXXXXXXXXXXXXXX
Sale of a wrecked RV as a new RV and informing the customer after finance paperwork has been signed.
We scheduled a Saturday to visit the dealer. The day before the visit I was called by *** and informed that he would not be there due to a RV show in Richmond, KY. It would have been nice to know that the *** we were working with was not going to be there earlier than the day before. He did ensure that the Warranty Manager (***) would be there to show us around. After looking at the toy hauler we did not feel that it would meet our needs and found a 5th wheel that we really liked. We then told *** that we were interested in the 5th wheel and would like to get a price on it. The 1st Red Flag was when we were told that they were too busy at the RV show to work up a price for us. We left our trade in there and returned home, a wasted 8-hour round trip.
About a week later we received a quote for the 5th wheel that was within our price range and a few weeks later we again made an appointment for a Saturday visit. Upon arriving we did a quick look at the 5th wheel while waiting to sign the paperwork. Immediately after signing the paperwork and providing more money for a down payment, we were informed that one of the owners had wrecked the 5th wheel by backing into a fence and did not tell anyone. 2nd Red Flag. Kind of strange that the 5th wheel sat on the lot for a couple weeks after it was wrecked and nothing was done with it. We were informed by the *** and GM (***) that the issue had been addressed and that a claim had been filed for the repairs. The *** told me that it would be about a month and half before they would have the authorization and parts to complete the repair. Another 8-hour round trip. After getting the 5th wheel home I found a few things that should have been caught on an inspection by the dealer. I took pictures and emailed them to the *** in hopes to get them taken care of while I hade the 5th wheel in for the repairs.
60 days later, not hearing from anyone at Big Daddy RV, I emailed to find out what the status was on my claim. I was informed by the new Warranty Manger (***) that both the *** and *** were not longer employed with Big Daddy RV's and there was nothing in process for any of the repairs to my 5th wheel. *** told me that they had to see the 5th wheel before they could begin any claims. This infuriated me that no one there even had the time to call me either to see how we were doing with the 5th wheel, the *** knew of the issues and had not attempted to address the issues we had or even contact us. I guess since we made the purchase and they got their commissions, that the ***, nor anyone else at Big Daddy RV's need to waste their time contacting us anymore.
I received a couple emails from the *** and new GM (***) attempting to show an interest in getting my issues taken care of, which went nowhere. Out of frustration I took the 5th wheel back to the Big Daddy RV's in an attempt to get it repaired or replaced. I spoke with the *** whom appeared to be interested in assisting me in getting the repairs completed and told me that he would personally ensure that I was taken care of and that I would have it back in a couple weeks. I was emailed 4 days later by *** asking for measurements of my 5th wheel of which I was unable to provide as it was sitting on their lot. Over the course of the 4 weeks after I had dropped off the 5th wheel, no emails from the *** nor any responses from my emails or phone calls to him. He failed to follow through with the promise he made to me of getting repairs done and my 5th wheel returned. We have to cancel a camping trip we had planned, due to nothing being done to the 5th wheel as promised. So here we are over 100 days after purchasing the 5th wheel and only used it once, with no repairs made. I am sure that if I had not taken it in 4 weeks ago, that it would not be in the process of getting repaired.
I paid for a new 5th wheel, not a wrecked one. I want a new same model 5th wheel same year or newer at no additional cost to me.
WE ARE WORKING VERY HARD TO COME TO AN AGREEMENT WITH THE CUSTOMER. REPAIRS HAVE BEEN MADE AND WE HOPE THAT THE CUSTOMER IS SATISFIED WITH WHAT HAS BEN DONE.
(The consumer indicated he/she DID NOT accept the response from the business.)
The repairs were made, minus some of the warranty work. The repair from the wreck/damage was not satisfactory. I did inform them that the repair was unsatisfactory.
To help the customer and keep him form having to make the trip we will try and find a local dealer that will be able to complete his repairs. Customer is in communication with our warranty team.
(The consumer indicated he/she DID NOT accept the response from the business.)
All of the issues I had that were warranty issues were addressed to Mr. in May when I left the RV for service. Big Daddy RV' chose to wait 6 weeks until June to address the last warranty issues with the sofa and flooring.
I wa not afforded the opportunity of another unit, I had no other option than to take the RV I paid for. Mr. is nothing but excuses for why they are not doing their jobs.
I can not seem to find anyone who knows whats going on with the trailer I ordered.
I do not know if this dealer is running a scam or if they are incompetent....I am still waiting.
I purchased 2019 *** from here and apparently made a horrible mistake in sending them the full amount up front instead of sending them the deposit, then sending them the funds once the trailer was complete. I do not think it would not have mattered either way.
After I sent in my check at the beginning of March, I did not hear anything and I decided to reachout to them mid April to see if I can get an update. I knew it was going to take several weeks since it had to be ordered from the manufacturer. Plus I needed to change the delivery location from California to Virginia, since I am here in Virginia for several months.
So when I text my sales person on April 11th asking for an update and asked if it was ok to change the delivery date. The response I received said: We should be delivering your camper to you by next week or beginning of the week after. Then he asked me the new delivery address. Then told me he would get back to me on the delivery date.
On April 20th, I sent another text message asking if they had a delivery date yet. He responded: Give me a minute and I'll check the date......(he never got back to me).
On April 23rd, I text him again asking for a date. I never recieved a text back.
On April 24, I called and managed to speak to the sales person. He told me that the reason he did not respond was because he did not have a delivery date and something along the lines that the trailer has not been picked up from the manufacturer due to some dispatch issue and I needed to speak with someone in financing. So he transfered me through and I ended up going to someone's voicemail.
So, I hung up and called back and asked to speak with a manager. After speaking with a manager, I learned that the trailer was not finished and was not expected to be finished until May 3rd. The person I spoke to went into some detail on the process once the trailer is done, once the dealer receives the trailer before it is dispatched for delivery.
I have also called on the following dates May 7, 8, 13, 17 and today (21st).
The calls from May 7 to 13 was trying to get an answer to when the deliverly date will be.
On the 17th I called and was informed that the driver would be picking up the trailer at 9 a.m. today.
So, I called them this evening about 6 p.m. asking for an eta on the driver and to give the driver a slight detour to the driving directions to avoid a traffic circle (its a tight circle and bigger/longer vechiles some times end up hitting the wall and its a hefty fine from the county plus any damages it causes to the vehicle).
The person I spoke to asked who my sales rep was and he told me that my sales person will call me back......yet again I never recived a call back.
So they are either giving me the run around because they scammed me or they had the driver deliver my trailer to California instead of Virginia.
I hope the refund for delivery (I orgionally paid for delivery to CA, but I changed the delivery to VA) is not going to be an issue.
I want to know when my trailer is expected to arrive. Train your employees to treat all of the customers that they are priority from beginning to delivery. Implement a system where everyone can log in and see the status of a customers order if the sales rep they are working with is not available.
We believe the issue has been resolved. customer has some service issues that we are currently finding her a mobile repair unit for.
(The consumer indicated he/she ACCEPTED the response from the business.)
We purchased a 2005 *** motor home on Oct 1st for $36,500. From start told generator had been repaired and salesman stated he would take care of if any issue. Got it home and generator not working right. Told to bring back in about a week and a half. Was called and told it was fixed 3 weeks later, got there and let it run for 45 minutes, no one could answer what they did, pulled out of lot approximately 2 miles and generator stopped, charged me $127. Turned around and went back, shop manager came out said he has just ran it for 6 1/2 hours. Wanted me to bring back or leave it. Had no way home so had to drive it home. Remembered on way home I had been taking pictures of the hour meter for the generator. My last picture showed only a difference of 1 1/2 hours. Noticed on way home not running like it had been. Stopped and got fuel thought fresh fuel would help. Got it home and read about the generator and I put new fuel pump and filter on it. I was told fuel pump had already been replaced. Bought new fuel filters for engine hoping it would help running problem. This did not help. Had towed to *** in Louisville, Ky. Was told dead cylinder and turbo bad. We have only put 250 miles on it which was from their lot to our house, back to their lot and back home again. Called salesman and he stated sorry that is the way it is. Test drive in the motor home was only up the road and turn around as salesman advised due to insurance purposes he could not take out.
Repairs are going to be costly. Dealer not willing to do right thing shows only after a sale and not good business.
Product_Or_Service: 2005 *** Motorhome
Repair Take care of repairs.
As with any used vehicle that is purchased there is no warranty. We will attach the as is -sold without warrant sheet that you signed on 10-1-18.
"SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLED INCLUDING ALL IMPLED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUM FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF THE VEHICLE.
"NOTICE OF VEHICLE SOLD WITHOUT ANY WARRANTY:"
THE VEHICLE IS SOLD AS IS, WHERE IS AND WITHOUT ANY WARRANTY. THE PURCHASER WILL BEAR THE ENTIRE EXPENSE OF REPAIRING OR CORRECTING ANY DEFECTS THAT PRESENTLY EXIST AND/OR MAY OCCUR IN THE VEHICLE UNLESS THE SALESPERSON PROMISES IN WRITING AT THE TIME OF THE SALE TO CORRECT SUCH DEFECTS.
BUYER HEREBY ACKNOWLEDGES HE HAS READ, UNDERSTANDS, AND ACCEPTS THE PROVISIONS OF THIS WARRANTY FOR THE ABOVE IDENTIFIED VEHICLE"
A test drive was done from our dealership, up the new access road and back. Salesman stated that the drive was smooth and that you were extremely happy with it.
When a unit is sold "AS-IS" it has no warranty. I have went through the deal jacket and I do not see any written promises for warranty after the sale.
When this unit was traded into us, we did our own test drive and our techs checked it out and found no issues.
Purchased 2017 *** camper from them in October 2016. Have forever warranty and purchased sapphire warranty. Camper started leaking above bed and ran down walls destroyed mattress, when taking in for yearly service was told roof/leak wasn't covered by warranty. After contacting the manufacturer we were told that this camper has never been transferred into our name from the lot with the manufacturer. Service department has told us several different stories concerning warranty and told us our roof needed to have a roof treatment that would cost $200 when we paid $$360 to have the yearly inspection done and replace a battery. Last year we paid $150 for the forever warranty yearly service this year it was $250 and was told next year it would probably be more. We feel like we have been lied to and taken advantage by Big Daddus RV. We have contacted a lawyer and will probably proceed if necessary. This camper has been taken the best of care of and we owe over $24,000.00 on it there is no way it should have a roof problem or even be leaking
Replacement Not sure what would resolve the issue. Very disheartening that such a product is having such issues
I have several things to attach. First Manufacture warranty is showing registered on our end I have a copy of the form we faxed to *** in 2016. Second the customer was not charged 360.00 for the annual inspection. He was charged 199 and he paid for a battery that is not covered under any warranty. I also have the receipt attached. I have attached a portion of the manual that was given to the customer from *** outlining that they must inspect roof sealant every 90 days. I also have an attachment for the ext warranty coverage showing what it covers. It does state that you must do your rv manufacture maintenance. When this unit came in we did add lap seal to the unit to stop any leaks. We had 1.5 hrs labor and several tubes of lap sealant that the customer was not charged for even though it was not covered under his warranty. I have a copy of our service tech sheet attached as well. If the customer has all the documents showing that he has done the maintenance every 3 months on his roof since purchase we would be happy to file a claim with *** His extended warranty contract however does not cover the roof or leaks in the roof. I have the phone number for our Lifetime warranty rep that the customer can call and discuss this with. *** (cell) XXX-XXX-XXXX. We will assist the customer in filing manufacture warranty claim if we have the maintenance documents showing that the roof was inspected every 3 months.
false advertising and un ethical business practices on purchases of rv campers
I ordered a camper on 7-27-2018 with a verbal agreement of 500.00 down payment with secured financing and another amount of 500.00 upon delivery only to find out on 8-25-2018 it was never ordred due to sales mngr requesting another 1500.00 down to place order. my total amount due down on the loan was only 1000.00 they said I would get the extra back once delivery happens. saying the model I want is a non stock one yet the web site continues to show the model as on order for floor stock since I placed my order and still shows same on web site for dealer. bait and switch as well as false advertising being conducted. I have today 8-26-2018 collected my 500.00 deposit and cease to do any futher business with such practices in place. I found them not willing to follow through on the verbal contract as agreed to with the finance officer *** and not willing to understand the stupidity of asking for more of my money to hold till delivery only to give back half of that amount on closing as the finances in place done by them only required 1000.00 total to be placed on the loan for purchse. this is a way of them using my extra money for unlimited amount of time till the rv arrives from the factory with no interest or reason behind it that made any sense.
it is false advertising to show on the web site for this company an entire list of all models offered by north trail rv campers as being "on oreder" when if you ask to buy one as I did they claim it to be a special order and non stocked item they want atleast 10% down in hand to place the order with no reguard as to the amount actually needed by the loan company to make the purchase.. very abusive and stressful as they took 3 weeks to notifiy me they had not even placed my order. I will not do business with this company in the future and feel you should warn others of the false advertising and poor company policies they quote when they wish to extort additional funds to hold when placing orders on pre approved loan purchases.
cease advertising campers as being on order when they are certainly not. post ordering policies and give the customer a copy of a signed purchase agreement and order form when placing and order both of which i was not given request they adjust the amount placed down to make an order so as not to ask for additional monies to hold above the amount being required to make the close of sale and financing requirements. if loan needs only 5% down then the order should need no more than that to complete..
On the bottom of every inventory page is a disclaimer the disclaimer reads
"In-stock inventory includes a stock number. On-order inventory is indicated by "Available to Order or On Order..." in lieu of a stock number. On order or available to order campers are not in stock. Those units are only available to order and can be customized with available options. We do require a minimum of 10% down to order a unit that we do not have in stock. Big Daddy RVs is not responsible for any misprints, typos, or errors found in our website pages. Any price listed excludes sales tax, registration tags, and delivery fees (From the Factory or to the Customer). Manufacturer Stock Photos, specifications, and features may be used in place of actual units on our lot. Please contact us @ (***) *** for availability as our inventory changes rapidly. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Rates and amounts financed are determined by your credit history. Payments are calculated with 10% down and appropriate loan term for each camper price. Payments are based on a 6.5% interest rate, your interest rate will vary depending on your credit. Your actual payment may vary. Plus tax, title and license. See dealer for details."
We require a 10% deposit to order a non stock camper because its not a unit we normally sale and we will have a hard time selling if the deal falls through.
On every unit that is not in stock there is a sale tag that says "available to order" it also says the unit is located on "available to order" lot. We try to make sure that every customer understands that those units are not on this lot and that those units are in fact available to order.
I have attached a link to the unit that you were interested in to show all the above.
***
We also do not have a signed copy of a buyers order and we do not order without that.
I also see that we did refund your $500.00 via check. We do apologize that the unit you were wanting to purchase was not ordered but we can not order a unit we do not stock with only a $500.00 deposit. That's against our company policy. The sales agent you were working with is no longer with our company so we can not ask him what was discussed on this deal.
Document Attached***
it appears that big daddy rv's has taken notice of my complaint in two ways. I got a call today from the salesman who took over my attempted purchase his name is *** he left me a voice mail indicating the owner has contacted a lawyer to file suit against me. I find this to be a strong arm attemp to get me to drop my complaint. however I also visited the web site page for the camper I was to have been ordering and they have changed the wording on the location of such camper and others to reflect they are now available for order much different than previously saying "on order" that was the main conflict to this entire situation I found myself in. I only want them to be fair with others in the future and this change wasneeded so as not to have others fall prey to the "bait and switch" methods of hard sales. I entered the lot for the first time to inquire about the one in the attached picture from the web site only to have the salesman say that model is not popular and would need to be ordered but I could look at a similar one on hand that is popular. he later said that even though the page stated on order all the additional models said that so they could gauge the request for such ones in order to add those at some point to the floorplan on hand in the future. saying that the one I wanted was actually considered a special order not already on order as the site stated. all is fine I have made my purchase of the same camper at another dealer for less money than quoted by big dayrv's so it worked out. as for my complaint it appears they are doing the right thing and learning from this mistake and I do not have funds for a lawyer to fit with them in court so I wish to rescend my complaint at this time and only suggest you revisit the web page in the future to see they stay on track.
and *** made false statements numerous times on the status of our paperwork and their capability of delivering. We were denied access to G Mng
Camper was ordered in late March 2018 with a promise of delivery date before the start of Memorial weekend holiday.
The camper that came in was a year newer than the ordered camper. Because of this the paperwork had to be redone.
*** in finance promised this would not be an issue and he would overnite the papers via *** to us on Friday, 18 May. Saturday 19 May we called *** to confirm the papers were mailed out he confirmed that they indeed were mailed out and at the latest we would recieve them Monday 21. Monday 21 May came with no delivery of papers. We called *** again and he stated " the *** truck must have forgot to pick them up I will mail them today" we recieved the papers on Tues and sent them back on wednesday morning. Before the papers were sent via *** I scanned all the documents and emailed them to *** so that he could set up delivery with service dept and once he recieved the original documents they could release the camper for delivery. We spoke to *** numerous times in which he never stated that it would take 48 hrs to set up delivery with service. Once we were able to get *** on the phone he never said that the service dept took 48hrs to process. We sent them the scans of the documents which they could have used to start the service process for delivery. Neither *** nor *** ever mentioned that the female in charge of the service dept was on leave and would not return until Tues 29, May and there was no chance of the camper ever being delivered. I called to speak with the General manager or a distract manager which I was denied because they stated the General manager is to busy and that district managers do not have any means of contact. We tried to post a review to their website which does not work. When the service dept finally called they were not aware of any delivery for our camper and had no idea what we were talking about. The entire company at Big Daddy RV does not speak to each other. Sales doesnt know what Finance is doing and finance doesnt know what Service is doing. I understand that things happen and things get delayed but to blatantly lie to a customer and then ignore or not call the customer back because you dont want to deal with the lies that you hve told them is unacceptable.
We wish to speak to the district manager. We no longer feel that any in house manager at this company would take anything seriously.
Contact Name and Title: *** Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@rvpartscountry.com
Hi ***,
You have actually left this review on the wrong company. *** was bought out by us. We do not have a walk in store, do not sell campers, do not have a finance department. We are just an online parts center here. Please remove this review and leave it on the appropriate company.
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the general manager has contacted us regarding the customer service issues that our initial Revdex.com complaint was filed for. After recieving the camper we quickly became aware of numerous issues regarding some fixtures And fearures of the camper.
-hot water tank fitting was cross threaded which led to water spewing once water was hooked to camper. This could have been avoided with a proper inspection from Bog Daddy rVs
- outdoor kitchen grill was missing the screws which caused the grill to fall on the ground once the outdoor kitchen hatch was opened
-T-handle was broken off the black tank vavle and was lodged into the underbelly of the camper. Tanks cannot be emptied due to no t-handle. The tank cap was also drug on the ground during transport from Kentucky to Logan WV
During the initial walk through there was no electric or water hooked to the camper to ensure all items were in proper working order. A camper that should have been tow and camping ready ended up with about 14 hours of labor for the owner to ensure everything was in decent order. Since big daddy rv does not seem fitting to send a tech out to correct these issues, which would put further burden upon the owners to take or have the camper delivered back to kentucky. We are seeking a monetary reimbuesement for the labor and parts that had to be performed by the owner.
-
"At Big Daddy RVs we always strive to, "Do it Right, Do it Fast and Focus on the Customer Experience". We are disappointed to hear that we may not have lived up to the customers expectations and we are working directly with them to resolve the issues.
I will be reaching out to the customer to get them to close the case.
This is a complaint regarding the service and parts department of this business including communication, correspondence, quality of management & reps.
On 4/5/18 a scheduled service was made for an AC unit to be put on a '02 *** camper. Schedule drop off was 4/16. Scheduled pick up was 4/18-4/19. Was told on 4/5 when scheduling that the part was in stock but could not service until drop off date which was agreed upon. Dropped off camper and called on 4/18 for update, spoke with *** and was told would be done 4/20 due to running behind but that the part was there and would be put on that day. No correspondence until morning of 4/21 when I called and was told by service mgr *** that our part was never there and hadn't arrived until 4/20 and claimed the parts dept was not open on wknd for them to get the part and finish it therefore would be done on 4/25. According to sign in office and hours posted of business *** page they are open on Saturdays. Picked up unit which was backed into a parking spot at time of pick up therefore could not see back of the camper, got it home to realize the fridge vent cover on top of unit was broke off and several dents had been made on the back of camper. Called to speak with *** and was told they were not responsible for any damages done to units while in their care, would not refund any money nor replace the $40 fridge vent cover and hung up the phone. Very poor customer service, very rude, and unprofessional. Not only did I pay $545 for the AC unit from them but also $150 for labor, had to purchase a new vent cover from a different location for $40 and now I am responsible for fixing dent damages they caused to the unit. Attempted to contact owner of Big Daddy RV at 6:30 PM 4/25 and left a message to return call. No returned calls.
Refund of cost of labor of installing AC unit and refund of cost to replace vent cover. Would also like dent damages paid for that were sustained while on business property. Assuming this happened while being moved by employees. Repairs will not be done by them and will be repaired by a reputable sales company.
At Big Daddy RV we take these types of claims very seriously and offer the following response. Our lot is monitored by 24-hour surveillance and after reviewing the video footage from four security cameras we cannot identify where we caused any damage to this camper. Our cameras were positioned with a clear view of the camper starting at the time it arrived until it was picked up. Furthermore, once this claim was brought to our attention we scheduled a meeting with the owners at 12:00 on 4/28 to review the video footage however, they did not show up or call to reschedule. This is a very serious allegation and we have made every effort to provide proof that we had nothing to do with this camper damage however, the complainant has failed to contact us or make any effort to review the video evidence. If needed, we will provide the Revdex.com with our video feed and other supporting documentation to resolve this complaint.
Components of purchased RV either broken or not operating properly upon delivery.
Order date 7/19/2017,Purchase date 10/5/2017,
Delivery date 10/10/2017 2018 *** Stock Number# *** VIN#*** Total Price $54,732. Down payment/Deposit $7,500.00 Financed Price after down payment and deposit $47,232.75,Lean Holder ***
Upon receiving RV multiple problems where noticed some more critical than others.
1.Switches throughout are falling out of walls.
2.Cabinets and doors throughout either not attached/installed or installed crooked or improperly functioning.
3.Master bedroom door does not close, mechanisms installed off center between door and jam.
4.Black water rinse line has crimp ring not crimped at manufacturer causing water to leak into underbelly and storage compartment or RV.
5.Ice maker line leaking water into kitchen.
6.Visible daylight and feel or air at bottom of slides throughout.
7.Water noticed at top of bedroom slide, possibly not fully sealed.
8.Improper seal between toilet drain line and black water tank causing black water leak into storage compartment and underbelly resulting in property damage.
Multiple calls and emails between dealership and manufacturer over extended period of time to find resolution.Had to seek out licensed repair person on my own and refer to dealership.No satisfactory repairs made out of 2 visits and a months time.Contacted dealership to notify of unsatisfactory repair conditions.All conditions and needs for repair reported to dealership and manufacturer as discovered.Later issues such as black water leak were reported with little to no response or sense of urgency for repairs to be made or reimbursement for property damaged.Simply put, I am exhausted with making phone calls and sending emails and coordinating repairs myself with no satisfactory conclusion.
There are multiple solutions for a satisfactory resolution. 1.Exchange and delivery of new camper with no cost to me and 24 hours to move property from one to the other and reimbursement for property damaged. 2.Satisfactory onsite repairs to all issues and reimbursement for property damage. 3.Reimbursement of 7500 dollar down payment and I will pay for and contract repairs myself. I paid for a brand new operational properly functioning RV and expect to have exactly that at no additional cost to me for satisfactory resolution.
Big Daddy RVs is an RV Dealership we are not an RV Manufacture. The list of 8 things described above are all manufacture issues. We have offered to fix all the items for the customers if they bring the unit back to our lot for service. Our service manager has worked with forest river to take care of a bill that was submitted to us by the customers for $1100.00 We were going to go ahead and write them a check until we got this Revdex.com complaint, now we need to see what happens with this before we do anything else. The bill that was submitted to us by the customer was from a mechanic that they chose "Had to seek out licensed repair person on my own" ***. We have it on recording from the customer to our sales team saying do not pay this bill if we get one in the mail from this company.
"There are multiple solutions for a satisfactory resolution.
1.Exchange and delivery of new camper with no cost to me and 24 hours to move property from one to the other and reimbursement for property damaged.
2.Satisfactory onsite repairs to all issues and reimbursement for property damage.
3.Reimbursement of 7500 dollar down payment and I will pay for and contract repairs myself.
I paid for a brand new operational properly functioning RV and expect to have exactly that at no additional cost to me for satisfactory resolution. "
-Again we are not the RV Manufacture. We can not give them a new Camper. We can however take care all the repairs if the unit is brought to us and we are given a chance to correct these issues. If the customer had taken the unit to an Authorized dealer, *** would have made sure that the repairs were completed properly. Like I stated before we have a check ready for the reimbursements that were submitted to us under the invoice for ***.
(The consumer indicated he/she DID NOT accept the response from the business.)
First,, this was not a bill that was submitted. It was a quote. And the recorded phone call was actually a courtesy to big daddy's from me the customer letting them know that the chosen contractor that yes we had to find ourselves was unsatisfactory. And I did not want big daddy's having to foot a bill for work that was either not done or that was unsatisfactory. And stating that big Daddys is willing to fix all of the issues if we bring it to your lot looks really good on paper. But the fact of the matter is is it cost money to have it hauled from where it is currently at in Louisiana all the way to Kentucky and then back I understand the issues are manufacturing issues and big Daddys is not a manufacture but the entire reason that the RV went there first before coming to us was for inspection. I do not think it is fair to me to purchase a brand new camper receive a camper with minor issues and then have to spend more money to have those issues fixed. I'm not looking to go back-and-forth it does not matter to me who fixes the issues big Daddys or the manufacture I just want them fixed. In all honesty I would fix them myself if it wasn't for warranty they are very minor and very simple. As of right now the entire scenario can be put on pause the camper will be moving to Tennessee within the month of February and we can pick up from there maybe there will be more viable options with the camper being closer to either big daddy's or more service options in the Tennessee area.
If you know where you are going in Tn we will work with the manufacture and see if we cant have a service appointment ready for when you get there. We understand your frustration and we want to make sure that you are completely taken care of, but when the camper is not at our facility repairs are out of our control. We value you as customers and we will do whatever we can to make sure that your camper issues are fixed.