East Coast Refrigeration of Long Island, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
How can you make Service Calls for new Installation? There was a leak from the day of InstallationManufacturer told me that East Coast is overcharging and he has overpaid them
The Technicians were not competent to figure out the problem in one visit that they have to make to VisitsI'm being charged for the Filters which I don't needAll the paperwork and e-mail's I have already forwarded to Madelyn
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our company was hired to complete the installation of equipment that our customer purchased and provided (not purchased through East Coast Refrigeration). We completed the installation and attended each service call that the customer requested in order to get their machine up and running properly.An...

issue that arose turned out to be a defective part within the unit. At that time, the manufacturer stepped in and assisted with reimbursement of necessary parts and labor according to their policies. We rightfully billed for costs that the manufacturer could not cover. Each question and/or dispute that the customer contacted us to discuss was handled and responded to promptly in the attempt to salvage our working relationship and build a good rapport for the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

How can you make Service Calls for new Installation? There was a leak from the day of Installation. Manufacturer told me that East Coast is overcharging and he has overpaid them. The Technicians were not competent to figure out the problem in one visit that they have to make 8 to 10 Visits. I'm being charged for the Filters which I don't need.All the paperwork and e-mail's I have already forwarded to Madelyn.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our company was hired to complete the installation of equipment that our customer purchased and provided (not purchased through East Coast Refrigeration). We completed the installation and attended each service call that the customer requested in order to get their machine up and running...

properly.An issue that arose turned out to be a defective part within the unit. At that time, the manufacturer stepped in and assisted with reimbursement of necessary parts and labor according to their policies. We rightfully billed for costs that the manufacturer could not cover. Each question and/or dispute that the customer contacted us to discuss was handled and responded to promptly in the attempt to salvage our working relationship and build a good rapport for the future.