East Coast Moving And Storage

East Coast was outstandingThey were upbeat, careful and above all they have been hard workingThey came and began working to wrap and loadThey were three and all of them were extremely excellentThe crews never stopped their work and movingI saw them stopping only when they droveI am sure the move could not have been easier or fasterAfter they arrived at my new house, they offered to set up everythingIt was surprisingI am looking forward to having them move in near future

Ms***,I will have the accounting manager research this matter and get back to youCan I still reach you at (708)***- *** or ***[email protected]? If not, please email me directly at [email protected]

Initial Business Response /* (1000, 5, 2015/08/07) */
The clients had more items and packing needs on move day and those charges were explained to themRegarding delivery at first they were not ready for delivery and we have tried to coordinate with them regarding delivering but their schedules
are restricted we will reach out to them to find a day that they can accpet that is workable and apologize for any inconvienence
Initial Consumer Rebuttal /* (3000, 7, 2015/08/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1- All the household goods were packed in boxes, taped and numberedThe initial inventory list that was given to the company was exactly the same as what was picked up by the companyThe furniture, suitcases were exactly the sameMoreover, 60cuF of boxes were included in the initial inventory list, which we are sure that what we packed was less than thatThe only extra charge was the six tape rolls that they used for wrapping the furniture with blankets (which was also included in the service), and charged us $for that! Also we were charged $for the stairs which was acceptableThis means the final cost would become 1599.92+30+75=$But, the company charged us $
The explanations were not accepted, and we were forced to pay the second installmentWe would lose our first installment in case of cancelling the contract
2- Our schedule has NEVER been restrictedBased on the bill of lading, our delivery date was May 24thThe company was unable to schedule it, and we rescheduled May 30th for the deliveryHowever, they did not deliver our goodsSince then, we have been available for delivery EVERYDAYUnfortunately, after the pick-up, they NEVER contacted us to keep us posted about delivery dateDuring, the last months, we have been calling the company every other dayEach time, we are kept on hold for about 15-minutes, and finally hear inconsistent unreal answers, and they never responded to our emailsMany times they hung up our phone callsHere are only some of the phone replies:
May 19th: Your items have been picked up from storage and will arrive in 2-days
May 20th: Your items will be picked up today and arrive on May 30th
May 29th: We are not sure when your items will arrive, and we cannot give you any estimation
May 29th: After calling many times and asking for reality: Your items are still in Chicago in the storage!
Early June: Your items will be on truck in one week, and will arrive one week after that (By June 15th)
June 22nd: Your items are on truck, and will arrive next week Tuesday-Thursday (June 27th-29th)
June 30th: Your items are on the truck right now, someone cancelled and it will leave todayThey should arrive next week
July 6th: Your items will be on truck in the next hours
July 10th: We are trying to put your stuff on the truck during the weekend
This has continued until nowApparently, after three and half months, there is still no delivery date scheduled (as their response shows)We have spent so much time, expenses and energy during this period, and we are really frustratedWe expect real and fast delivery date and time and discount on the charges because of this worst service
Final Business Response /* (4000, 11, 2015/08/21) */
We apologize for the delay and the client will be reimbursed for any days over the day delivery timeframe and of course we will compensate the client if there are any damages

We apologize for the delay with the delivery however the route to Utah can take up to days as indicated on the quote and we do strive to deliver the best possible service

We apologize that the client found the need to file a claim we have completed the claim and sent the settlement letter which needed to be signed and notarized by the client for the check to be issued

The settlement amount per the cents per LBs that is included in the insurance for the service would mean a reimbursement of $for the client however we re willing to offer $to close out the claim and awaits the clients acceptance

We apologize for the two missing boxes we are attempting to locate them and if unable they will be included in the claim process which would also cover the damaged items as wellA claim form is being emailed to the client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Dorothy ***

Complaint:
***
I am rejecting this response because:The movers picked up my consignment from Houston on May at 3am CST and delivered at my new home in Atlanta on June at 4pm EST (see attached picture of postal money order requested for balance payment)Not sure how they claim to have delivered in days.I requested several times to make some concessions towards balance amount or make an attempt to make a reasonable reimbursement for the expenses incurred in Atlanta due to delayed delivery, but received not a single response towards my emailsThis means good customer experience is never a priority.Couple of furniture has been broken in transit as well and I have been asked to go through a lengthy process (days by rule book) to get reasonable reimbursement towards damaged furnitureI am not inclined to make the effort to go through that process again and have a similar experienceThis has been the worst service experience ever and I will never recommend their services to my friends
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:From: Jazmine *** [mailto:***[email protected]] Sent: Saturday, October 07, 5:AM To: Customer Relations Subject: Fwd: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #*** Hello, I did not respond due to the company responding saying they were going to contact me to give me my refundI did not know that I needed to do anything further since they agreed to what I requestedI have been waiting on the company to call me back with my $200 refund as they said in the last response they were going to doHow do I go about this because now it is saying that I am dissatisfied which is not true I just want my deposit back which they agreed tooWhat do I do since they have yet to call me to offer me my deposit back? If I try calling the company once o say who I am, they always hang up on me and then do not answer again Jazmine ***

We ask that the client provide documentation showing that they were our client we have no record of them in her database

The client was issued a claim check to close out the claim we apologize it took so long

Initial Business Response /* (1000, 5, 2015/02/19) */
We are looking for the missing items and if not found the client will be fully compensated through the claims process

Complaint:
I am rejecting this response because: I called, but spoke with a man who seemed to have no idea and referred me to extto which there was no answer I left a message with my phone number, but will not close this complaint until it is actually resolved.
Sincerely,
Kiley ***

We gave the client an estimate based on what they reflected they had so on move day when we saw they had additional items we gave them a revised quote of what we could perform the move for as per the correct protocol and we offered a discount to the client as well in an effort of good faithWe do
not broker out our jobs we simply employ agents in different areas

Initial Business Response /* (1000, 5, 2015/09/18) */
We request that the client provide the documents pertaining to this move to compare to our records so we can properly investigate the claim
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept
the response from the business.)
The company (supposedly) HAS all the documentation it needsThe company KNOWS:
How much the original estimate was
The date of the pickup- July
The date of delivery- more than weeks later
How much I ended up paying to them
The extra $I had to pay in ransom to get my shipment delivered because the driver claimed he couldn't get his rig into my apartment complex
Their explanation is merely a ruse to make people think they are taking actionThey are notThey will not because that's the type of company they areTheir refund of cents per pound of damaged items won't be enough to replace anything, and it's not worth my time to pursue an amount so small just to give the company the opportunity to say they've made things right with me
This is simplerefund the diffence between the original estimate and what I actually paidWhy? BECAUSE ITS THE RIGHT THING TO DO GIVEN THAT YOU TOOK OVER WEEKS TO DELIVERYou have all the information you need to see that lag in delivery in your own filesDon't give me a homework assignment to do so that you can appear on the Revdex.com site to be addressing the complaint
It insults my intelligence, and should also insult the intelligence of prospective customers reading thisYou're NOT addressing the complaintYou're just pretending so future customers think you address complaints
Shame on you
cents per pound is NOT ENOUGH to replace all the damaged items in my shipmentThe difference that I paid you between your estimate and your totally BOGUS inflation of cubic feet may at least make a dent in replacing some of the damaged items
Final Consumer Response /* (4200, 11, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
From your own explanation, long distance moves can take up to daysWhat part of weeks don't you understand? weeks times days in a week equals days (delivery took days to be exact, but since this company doesn't know how to do simple math, I'm trying to keep this as simple for you as I canBy your own definition, YOU WERE DAYS LATEdays is unacceptable, the condition my belongings were left me in is unacceptable, the way your delivery people extorted me for $with a bogus claim that they couldn't get their rig into my apartment complex is unacceptableI received NO DISCOUNT FOR MY INCONVENIENCEThat is a flat out lieI was charged for cu ft above my estimate, check your own recordsHow is that a discount? That is a premiumA threat to not deliver my items unless I had $IN CASH ABOVE WHAT I ALREADY PAID FOR CU FT ABOVE MY ESTIMATE is not receiving a discount for the inconvenienceIt is unconscionable for you to even suggest that it was
How do you sleep at night?
Final Business Response /* (4000, 17, 2015/10/09) */
We have the documents pertaining to this move showing the client did agree to the cost of the service was completed

Complaint: ***
I am rejecting this response because:This is exactly what they said last time and no one respondsI called and spoke with *** and he said he would have management give me a call back about the refund, never heard from anybody
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/10) */
The client has been reimbursed their refund back to the credit card used for the original depositWe regret that the service did not work out for the client and wish her the best
Initial Consumer Rebuttal /* (2000, 7,
2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After countless calls to their customer service department, I was finally able to find someone who actually worksTook over a month to get my refund after different people said they processed the refundThank Matthew *** for meAlso, at any point in time feel free to become an ethical businessThe way you treat your customers is horrible which is why you've had to change your name so many timesI urge the Revdex.com to review their status immediatelyAllowing business to operate in this manner and allow them accreditation defeats the entire purpose of being Revdex.com accreditedTheir unprofessional-ism cost me an additional 2,and countless headachesI would not recommend anyone to use them EVER

Complaint: ***
I am rejecting this response because: I want my money backWhy would I want to use a company who cannot do something as
simple as return a phone call? NoI want East Coast Moving and Storage to return the $that I gave them in good faithI am on disabilityI made at least ten attempts to contact this company during the opt out periodMy calls were not returnedI have the call logs on my phone to prove itI want my deposit refundedA 100% refund of my deposit is going to be the only acceptable resolution to this issueMy legal counsel agreesSimply give back the $that you did nothing to earn, and we both go our separate waysIts that easy! Sincerely,
Derrick ***

The staff at East Coast was super helpful and did a great job with our moveI had no time to pack or handle the move myself so I had to find a professional and that is what I got from these guysGreat Packing and were very careful loading my stuff so I appreciate the care and effort