Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: [redacted] - Owner's Son
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Hello,
First of all, I apologize for the delayed response. I was out of town on a business trip and I just got back yesterday.
As...
for the issue, unfortunately, there were some miscommunication due to language. Basically, he meant that he was unable to do anything until the lady comes in and verifies the claims. If the claims were valid, we would have alter the dresses or provided a refund. We apologize for the confusion.
We are a family run business for over 20 years and we proud ourselves with the services we provide. To simplify the matter, we have contacted our credit card merchant and informed them to credit your account in the amount of $120.00.
If you have any questions, please free feel to contact me through email.
Thank you,
[redacted]@gmail.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their response once I receive my money back.
Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: [redacted] - Owner's Son
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Hello,
First of all, I apologize for the delayed response. I was out of town on a business trip and I just got back yesterday.
As...
for the issue, unfortunately, there were some miscommunication due to language. Basically, he meant that he was unable to do anything until the lady comes in and verifies the claims. If the claims were valid, we would have alter the dresses or provided a refund. We apologize for the confusion.
We are a family run business for over 20 years and we proud ourselves with the services we provide. To simplify the matter, we have contacted our credit card merchant and informed them to credit your account in the amount of $120.00.
If you have any questions, please free feel to contact me through email.
Thank you,
[redacted]@gmail.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their response once I receive my money back.