Easi Rides

Initial Business Response / [redacted] (1000, 19, 2015/10/06) */ The [redacted] 's placed their vehicle in our program on 4/25/Their payments, due 5/15, 6/and 7/were made per contract, at which point they demanded that their vehicle be returnedI attempted to explain that the User must be in default for them to remove their vehicle from our program, however, they claimed that their credit was being damaged and their debt-to-income ratio was preventing them from acquiring another vehicleWhether or not that was true, I was able to persuade their User, a personal friend, to relinquish their truckOur contract with the [redacted] 's states "If you elect to take possession of your vehicle while the vehicle is in default, EASI is no longer responsible for any fees or damages regarding your vehicle, including but not limited to, Monthly Use Payments..." and "Once the default has been cured, it may no longer be used as a basis to take possession of your vehicle"In addition to disappointing a personal friend and having to refund over $4,000, the [redacted] 's demanded that we pay the past due payment which, by contract, we are not responsible to pay unless they agree to leave the vehicle in our programAfter discussion, I agreed to reimburse the past due payment, but I must first locate an acceptable replacement for their truck which I am currently attempting to do Initial Consumer Rebuttal / [redacted] (3000, 21, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did not sign that paperwork, stating we would correct the defaultIf there was any defaulf the the contracts stated we should have got the vehicle within three business days which was not the case [redacted] is trying to scamm us and get away with a problem that the business is responsible for not us, the business completely failed to do what they state as a businessAn [redacted] is dancing around if he is going to pay not much of a straight forward answer, "I agreed to pay" but do you still? and when will that happen? Our payments were Not made per contract so that is a lieI'm not sure if [redacted] the user, was in default but I know the company was [redacted] should not get to pick and choose what part of the contract he follows it all needs to be followedIt was not.I do not know what to do from here other that to take him to court unless he can find a reasonable swift solutionIts been a month and a half already and still has no straight forward answers? Final Business Response / [redacted] (4000, 24, 2015/10/15) */ As stated in our original response, our contract, executed by the [redacted] and dated April 22, 2015, is specific as to the return of their vehicleIn the event of a default (i.e., their payment is over days past due), the [redacted] may exercise their option to cure the default (i.e., make the payment) and take their vehicle out of our programIf EASI cures the default, "it the default may no longer be used as a basis to take possession of your vehicle." Our company guarantees paymentsThus, if we make the payment, they must allow us to retain the vehicle in our program or reimburse the payment that we madeSince they elected to remove their vehicle from our program, EASI is not responsible for the payment in question That said, I did tell the [redacted] that EASI would reimburse them for the payment they made to cure the default, but I must first replace their vehicle with the User who gave up their truck at my requestWe are still working to find a similar truck acceptable to their User Final Consumer Response / [redacted] (4200, 26, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why should we have to wait on a payment when easi rides was the one in default per contract not the user to my knowledge, or usThey had the truck months an paid for We want the payment [redacted] stated he would give us periodI Dont want to take this to court but if we do not get a definitive answer on when we will receive the said payment in his next response I will start the process

Initial Business Response / [redacted] (1000, 9, 2015/07/03) */ [redacted] was referred to us by her attorneyShe needed a vehicle immediately as she was spending hundreds of dollars each week on a rental car pending a refund from a car dealershipWe explained that the only vehicle available at that moment was one with expired [redacted] platesWe also explained that we had attempted unsuccessfully to contact the owner of the vehicle who had moved to [redacted] to have his registration moved to [redacted] Understanding this, she agreed to use the vehicle temporarily until she settled her lawsuit or another vehicle in her price range was available Three weeks after she took the vehicle, she was stopped by the policeShe was not issued a citationHowever, because the plates were expired, the vehicle was impoundedThe police officer that ordered the vehicle to be towed refused to allow her to remove her personal effectsHe also removed the license plates from the vehicle Without the plates on the vehicle, the impound lot required a copy of the title from [redacted] to allow the removal of any personal effectsWe contacted [redacted] however, they refused to provide a copy of the titleInstead, [redacted] promised to allow the removal of personal effects once the vehicle had been moved to their storage lotIt took an additional week for her to retrieve her personal effects as we were forced to wait on [redacted] to remove the vehicle from impound EASI refunded a pro-rata portion of the usage fee immediately upon determining that the vehicle would not be returned to her possessionWe also directed her to the location of the [redacted] storage lot so that she could obtain her personal effects and EASI paid $to the storage lot custodian for their releaseWe are sorry for [redacted] inconvenience as the intent was to save her a considerable amount of car rental expense

Initial Business Response /* (1000, 11, 2015/09/17) */
On 1/13/14, Ms. [redacted] contracted with EASI to locate a "User" to take over payments on her vehicle. EASI located a User for her vehicle on 1/15/14. That User insured and made payments on the vehicle until December 2014. The Use Agreement...

requires that Ms. [redacted] be named as Add'l Interest on the insurance and (we assume) the Insurance Company sent copies of all renewal and pending cancellation notices to Ms. [redacted] as required.
In December, 2014, the User failed to make a payment due to "loss of job" and promised to catch up both payments in January as she was starting her new job the following week. EASI made the December payment and, when she was unable to make the January payment, EASI initiated repossession of the vehicle. Upon repossession, it was discovered that the vehicle had been damaged and upon investigation it was determined that the damage had occurred the day following a lapse of insurance coverage.
Ms. [redacted] was notified of the condition of the vehicle and that EASI had arranged repair of the damage. During the time the vehicle was out for repossession and pending completion of repairs, EASI made the payments on the vehicle. Though no payments were ever 30 days late, some payments were made after their 10-day "grace" period. This resulted in Ms. [redacted] demanding to remove her vehicle from our program. EASI agreed to, and did, pay for all costs of repossession and half the cost of repairs and Ms. [redacted] retrieved her vehicle from the body sho
Initial Consumer Rebuttal /* (3000, 13, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Easi Rides did not pay for half the cost of the damage to the vehicle, the vehicle will require over 3,000 of additional work in order to turn it back into Ford Credit. Easi Rides was [redacted] enough to lease the car to someone that had no insurance and even if I was notified (which I was not)_ my insurance would not cover an non family member, in a different state.
I had to pay a transport company 875.00 to have the car brought back to Colorado, I can not drive long distances because of a seizure disorder. This is why I had Easi Rides take over the lease in the first place, I had Brain Surgery in 2013 and was unable to drive because of seizures.
I had to fly out to California, find the vehcile, make arrangements to pick up the vehicle, pay the body shop $1610.00 before they would release the car to me, The car has over 28K of miles on it (the lease only allows for 12K a year) So now I have only 8,000 miles for the remainder of the lease.
Easi Rides entered into a contract with someone and showed negligence by not :
checking that person's credit or allowing a person with sub standard credit to lease frrom them
They did not notify me or let me know that the car was uninsured.
They left the car in California for EIGHT MONTHS without informing me of the condition or where it was, this was after their client defaulted on the deal.
They allowed their client to put excess miles on the car.
Easi Rides needs to pay me for all costs I have and will incur to bring this car to the standard it was in wihen I turned it over to them.
Final Business Response /* (4000, 18, 2015/10/14) */
EASI paid slightly more than half the cost of the repairs performed by the body shop in California as we had agreed. During the 8 months the vehicle was in California, it was not being driven and all lease payments were made by EASI in accordance with our contract. EASI is unaware of any "additional work in order to turn the vehicle back in to Ford Credit." If these damages are attributable to the User, they should be added to the charges being billed which we will do upon presentment. A copy of the invoice for damages has been sent to Ms. [redacted]. At this point, her User is being billed for over $4,500 in charges owed to Ms. [redacted] and our intention is to turn this over to our collection agency unless Ms. [redacted] wants to undertake the collection process on her own. Either way, EASI will assist in the recovery of money owed by the User, both to Ms. [redacted] and to EASI.

Initial Business Response /* (1000, 9, 2015/07/03) */
[redacted] was referred to us by her attorney. She needed a vehicle immediately as she was spending hundreds of dollars each week on a rental car pending a refund from a car dealership. We explained that the only vehicle available at...

that moment was one with expired [redacted] plates. We also explained that we had attempted unsuccessfully to contact the owner of the vehicle who had moved to [redacted] to have his registration moved to [redacted] Understanding this, she agreed to use the vehicle temporarily until she settled her lawsuit or another vehicle in her price range was available.
Three weeks after she took the vehicle, she was stopped by the police. She was not issued a citation. However, because the plates were expired, the vehicle was impounded. The police officer that ordered the vehicle to be towed refused to allow her to remove her personal effects. He also removed the license plates from the vehicle.
Without the plates on the vehicle, the impound lot required a copy of the title from [redacted] to allow the removal of any personal effects. We contacted [redacted] however, they refused to provide a copy of the title. Instead, [redacted] promised to allow the removal of personal effects once the vehicle had been moved to their storage lot. It took an additional week for her to retrieve her personal effects as we were forced to wait on [redacted] to remove the vehicle from impound.
EASI refunded a pro-rata portion of the usage fee immediately upon determining that the vehicle would not be returned to her possession. We also directed her to the location of the [redacted] storage lot so that she could obtain her personal effects and EASI paid $75.00 to the storage lot custodian for their release. We are sorry for [redacted] inconvenience as the intent was to save her a considerable amount of car rental expense.

Initial Business Response /* (1000, 19, 2015/10/06) */
The [redacted]'s placed their vehicle in our program on 4/25/15. Their payments, due 5/15, 6/15 and 7/15 were made per contract, at which point they demanded that their vehicle be returned. I attempted to explain that the User must be in default...

for them to remove their vehicle from our program, however, they claimed that their credit was being damaged and their debt-to-income ratio was preventing them from acquiring another vehicle. Whether or not that was true, I was able to persuade their User, a personal friend, to relinquish their truck. Our contract with the [redacted]'s states "If you elect to take possession of your vehicle while the vehicle is in default, EASI is no longer responsible for any fees or damages regarding your vehicle, including but not limited to, Monthly Use Payments..." and "Once the default has been cured, it may no longer be used as a basis to take possession of your vehicle". In addition to disappointing a personal friend and having to refund over $4,000, the [redacted]'s demanded that we pay the past due payment which, by contract, we are not responsible to pay unless they agree to leave the vehicle in our program. After discussion, I agreed to reimburse the past due payment, but I must first locate an acceptable replacement for their truck which I am currently attempting to do.
Initial Consumer Rebuttal /* (3000, 21, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did not sign that paperwork, stating we would correct the default. If there was any defaulf the the contracts stated we should have got the vehicle within three business days which was not the case [redacted] is trying to scamm us and get away with a problem that the business is responsible for not us, the business completely failed to do what they state as a business. An [redacted] is dancing around if he is going to pay not much of a straight forward answer, "I agreed to pay" but do you still? and when will that happen? Our payments were Not made per contract so that is a lie. I'm not sure if [redacted] the user, was in default but I know the company was. [redacted] should not get to pick and choose what part of the contract he follows it all needs to be followed. It was not.I do not know what to do from here other that to take him to court unless he can find a reasonable swift solution. Its been a month and a half already and still has no straight forward answers?
Final Business Response /* (4000, 24, 2015/10/15) */
As stated in our original response, our contract, executed by the [redacted] and dated April 22, 2015, is specific as to the return of their vehicle. In the event of a default (i.e., their payment is over 10 days past due), the [redacted] may exercise their option to cure the default (i.e., make the payment) and take their vehicle out of our program. If EASI cures the default, "it the default may no longer be used as a basis to take possession of your vehicle." Our company guarantees payments. Thus, if we make the payment, they must allow us to retain the vehicle in our program or reimburse the payment that we made. Since they elected to remove their vehicle from our program, EASI is not responsible for the payment in question.
That said, I did tell the [redacted] that EASI would reimburse them for the payment they made to cure the default, but I must first replace their vehicle with the User who gave up their truck at my request. We are still working to find a similar truck acceptable to their User.
Final Consumer Response /* (4200, 26, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why should we have to wait on a payment when easi rides was the one in default per contract not the user to my knowledge, or us. They had the truck 4.5 months an paid for 3. We want the payment. [redacted] stated he would give us period. I Dont want to take this to court but if we do not get a definitive answer on when we will receive the said payment in his next response I will start the process.