Earth Class Mail

The absolute worst service with the most unprofessional customer service ever! They had the nerve to close my account due to a billing issue after I updated my payment information. When I noticed the account was closed I called customer service to inquire about why my account was closed when my billing information was updated. The representative on the phone confirmed with me that on February 3, 2019 my billing information was updated and for some strange reason their system didn't bill the new card. He even confirmed the last 4 digits of the card on file which was the correct card. He then confirmed the account closure was improper and stated he would open a trouble ticket to have the issue resolved. Days later I received an email stating that after 6 months of nonpayment they close your account. I responded that my account was updated way before 6 months had passed. The card was actually updated when I received the notice which was on the 60th day. That's 4 months before the "6 months policy". Rather than take responsibility for their screw up.... they refused to reopen my account. These people are a complete joke! They have policies they don't follow and refuse to correct their mistakes! Stay far away from this company. No wonder they filed for bankruptcy! Oh and I had to call for 3 days straight before someone finally picked up the phone.

To cancel an account you have to email them. I emailed to cancel my account and did not get a response. Billing has continued for several months even though I have contacted them again.

I wish I never did business with Earth Class Mail. They have really dishonest pricing and surprise fees. Their web interface royally stinks and their customer service is slow.