Earth Cam Inc

EarthCam received customer's order on August 17, 2017 and we proceeded with processing the order. We received no request from the customer to process a refund until receiving a notification from the Revdex.com that customer submitted a complaint on August 19, 2017. Had we been contacted by the customer...

directly we would have honored his request. A refund has been processed as requested by the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]