Earnhardt Hyundai

Earnhardt Avondale [redacted], Inc. regrets that Ms. [redacted] is dissatisfied with her contacts with the dealership.  A sincere effort was made to locate financing for her desired purchase at a rate that would satisfy Ms. [redacted] desired payment.  Unfortunately, the...

significant  inequity in her trade vehicle, and the limitations on down payment, caused that result to be beyond the dealership's reach.   More than one finance manager attempted to obtain the financing Ms. [redacted] sought.  The second manager did not see the note about limiting the number of banks to which Ms. [redacted] credit was submitted.  The dealership apologizes for that error and will write the credit bureaus and request removal of all of the Earnhardt [redacted] inquiries.   Earnhardt [redacted] is not in a position to respond to any aspect of Ms. [redacted] concern involving [redacted].  [redacted]General Counsel

To Whom It May Concern:The above-referenced  complaint was forwarded to me for response as [redacted] auto purchase was handled by my Department.  The matter was resolved on February 1 9,2015.We received an applicati on from [redacted] on January 21, 2015.  She was interested in...

purchasing a [redacted] and requested that we obtain an approval for her, which we d id, through [redacted].  She  purchased a [redacted] from Earnhardt Avondale Hyundai [EAH] on January 24, 20 15.  When we contacted the lender the following day to update the approval, the payment was capped at $422 due to her credit  and income;  the payment on the Explorer was $469 per month.  We attempted to get her loan approved at another lender but due to the age of the vehicle, we were not successful.  [redacted] was contacted and given the option to keep the [redacted] by adding a co-buyer or putting additional cash down, to switch vehicles, or to return the Explorer  and unwind the contract.  She chose to switch vehicles and took delivery of a new 2015 Hyundai Elantra from EAH on January 31 , 2015.  Over the course of the next week, we contacted her daily to obtain the documents required by the Lender to fund the contract, including proof of income and insurance and the remainder of  her $700 down payment. The final stipulation  was received on February 10, 2015 and the contract  was sent to the Lender the following day.When the Lender contacted  [redacted] to verify her job, they confirmed  that her employment had terminated on February 6, 2015.  Our Funding Specialist, [redacted], reached her on February 17 and asked for her new employment infonnation.   [redacted] said she was still employed at [redacted] but on 3 weeks' vacation.  [redacted] stated that [redacted] check stub showed no accrued vacation and asked how she had earned3 week's earned vacation on a 5 month job.  At this point,  [redacted]  stated that she was returning the car[redacted] demanded that a check for the down payment be ready when the vehicle was returned and she was informed verbally and by email that the down payment would be returned with proof that the check(s)  had cleared the account and upon inspectionof the vehicle to ascertain that it was not damaged.  She came into the dealership on February 18 at 8:20pm, after our business office was closed, and retuned the Elantra and took possession of her trade-in.  She was informed to bring in the extra key and proof that the down payment cleared her account; the copy she provided by email was notlegible.A check for $250 was issued the following morning, which represented her cash down payment, and [redacted] was again advised that the additional down payment would be refunded with proof that the funds had cleared.  At 3:15pm on February 19, 2015, the check writer, [redacted], came into the dealership and we did a conference call with [redacted] to confirm that the total of $450 had cleared his account; we issued a check for the remaining down payment payable to him and [redacted] at that time.In summary,  [redacted] loan was approved but the financing did not go through due to her loss of employment.   Her down payment was reimbursed as soon as were able to ascertain that the funds cleared her account,  less than 24 hours after she returned the Elantra.  I kindly request that you find in our favor in this matter and close this complaint.Please contact me if your require our notes and documentation  pertaining to this case or if I any be of further service in any way.[redacted]

The Service Director at Earnhardt Avondale Hyundai, Inc. reviewed Ms. [redacted] concern.  The engine issues Ms. [redacted] is experiencing are the result of sludge build-up in the engine.  They are not  warrantable as a result of the failure to maintain the vehicle. ...

The statement in Ms. [redacted] concern that [redacted] added 5 quarts of oil to the vehicle reveals the lack of maintenance.  Five quarts is the total amount the engine holds.  Typical oil consumption is 1 quart per 1000 miles.  The dealership requested that Ms. [redacted] return after 1000 miles.  She did not return until she had driven another 2000 miles, but the oil was down 3 quarts after that mileage.  There is evidence the oil consumption issue is caused by the lack of maintenance.  The dealership has requested maintenance receipts from Ms. [redacted], which she has failed to provide.  The dealership regrets any confusion in the communications between the service advisor and Ms. [redacted].  That confusion, however, does not change the fact that the current problems with Ms. [redacted] engine are caused by sludge built up from lack of maintenance.  [redacted]General Counsel

The general manager has spoken with [redacted].  [redacted]  will have the remotes re-programed at a [redacted] dealer and the dealership will reimburse [redacted] for the expense.  [redacted]General Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,