Spoke with customer today He had already picked up his next rental car in Orlando by the time we received this message, and he had been looking for the complimentary upgrade for this Orlando rental that he was promised after the Phoenix-Mesa rental a year ago When they arrived in Orlando, they bought an upgrade into a GMC Terrain for an additional $per day I contacted Marc Christiansen, VP of the Orlando Airports, and asked him to remove the upgrade charge and bill it back to me in Group It should total about $plus tax, perhaps in the $range He’s happy to do so, and so I communicated this plan to Mr [redacted] (husband of renter, [redacted] ) who was just tickled to finally have someone reach out to him and resolve his issue
Resolved this issue on 2/by fixing the rate and refunding him the $LVM for customer advising him of the fix and provided my direct line for further assistance Michele P [redacted] Executive Assistant [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com, I have spoke to the business area manager according to my complaint (ID [redacted] ).He is very kind and willing to help me to resolve the problem.I've check my account and I got the refund that he promised so lets consider this complaint resolved Regards, [redacted] ***
I just spoke with this customer He was very understanding when I explained that unfortunately we don’t take responsibility for personal vehicles left on our lot and that it is up to the customer to take that risk He said he did get an estimate for the damage which came to $but he said he is most likely not going to get it fixed and not worth it I told him I would put in a couple calls to our body shops who we use to see if they could get him a better estimate and he said he appreciated that and he was open to seeing if I can help get him a better deal I am going to call him back after I make a couple phone calls otherwise this one is resolved and there is not much more we can do here
To Whom It May Concern: Enterprise Leasing Company of Phoenix, LLC (“Enterprise”) is in receipt of a customer concern notification regarding a vehicle rental to Ms [redacted] on March 12, Upon review of the rental transaction, the employee who processed the Costco membership discount inadvertently failed to update the rental with the Costco coupon code, thus incorrectly charging Ms [redacted] for the vehicle upgradeEach employee at the rental location is receiving additional training on this program to ensure the coupons are applied correctly and at no additional expense to the customerAs a result of this administrative error, a refund of $was processed on April 8, We hope Ms [redacted] finds this remedy satisfactory and we look forward to servicing her car rental needs in the future Sincerely,Michele P [redacted] Executive Assistant
Spoke with customer today He had already picked up his next rental car in Orlando by the time we received this message, and he had been looking for the complimentary upgrade for this Orlando rental that he was promised after the Phoenix-Mesa rental a year ago When they arrived in Orlando, they bought an upgrade into a GMC Terrain for an additional $per day I contacted Marc Christiansen, VP of the Orlando Airports, and asked him to remove the upgrade charge and bill it back to me in Group It should total about $plus tax, perhaps in the $range He’s happy to do so, and so I communicated this plan to Mr [redacted] (husband of renter, [redacted] ) who was just tickled to finally have someone reach out to him and resolve his issue
Resolved this issue on 2/by fixing the rate and refunding him the $LVM for customer advising him of the fix and provided my direct line for further assistance Michele P [redacted] Executive Assistant [redacted]
This complaint has been resolvedCustomer was refunded
Complaint has been handled Customer has been called and apologized to
This customer was refunded $ Please close
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We have refunded the customer the difference Please close Michele P [redacted] Executive Assistant [redacted] [email protected]
Dear Revdex.com, I have spoke to the business area manager according to my complaint (ID [redacted] ).He is very kind and willing to help me to resolve the problem.I've check my account and I got the refund that he promised so lets consider this complaint resolved Regards, [redacted] ***
I just spoke with this customer He was very understanding when I explained that unfortunately we don’t take responsibility for personal vehicles left on our lot and that it is up to the customer to take that risk He said he did get an estimate for the damage which came to $but he said he is most likely not going to get it fixed and not worth it I told him I would put in a couple calls to our body shops who we use to see if they could get him a better estimate and he said he appreciated that and he was open to seeing if I can help get him a better deal I am going to call him back after I make a couple phone calls otherwise this one is resolved and there is not much more we can do here
To Whom It May Concern: Enterprise Leasing Company of Phoenix, LLC (“Enterprise”) is in receipt of a customer concern notification regarding a vehicle rental to Ms [redacted] on March 12, Upon review of the rental transaction, the employee who processed the Costco membership discount inadvertently failed to update the rental with the Costco coupon code, thus incorrectly charging Ms [redacted] for the vehicle upgradeEach employee at the rental location is receiving additional training on this program to ensure the coupons are applied correctly and at no additional expense to the customerAs a result of this administrative error, a refund of $was processed on April 8, We hope Ms [redacted] finds this remedy satisfactory and we look forward to servicing her car rental needs in the future Sincerely,Michele P [redacted] Executive Assistant