Three days prior to install the company demanded payment in full, despite no work being done, and no term in their contract that says payment is required in fullWhen asking our sales consultant Dale where this policy was listed, we were told it was not an official policyThere is also no such policy listed on the websiteWhen asked to speak with a supervisor (Ken), we were told: "he would contact us"Dale then apologized for not alerting us to the "policy" (i.e., took responsibility for the mistake) yet did absolutely nothing to rectify the situationTheir only attempt to fix it was to sell the windows at whole sale priceThis is not a policy supported by the ROC
Three days prior to install the company demanded payment in full, despite no work being done, and no term in their contract that says payment is required in fullWhen asking our sales consultant Dale where this policy was listed, we were told it was not an official policyThere is also no such policy listed on the websiteWhen asked to speak with a supervisor (Ken), we were told: "he would contact us"Dale then apologized for not alerting us to the "policy" (i.e., took responsibility for the mistake) yet did absolutely nothing to rectify the situationTheir only attempt to fix it was to sell the windows at whole sale priceThis is not a policy supported by the ROC