Eagle Insurance Agency

Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ Contact Name and Title: ***, Customer Services Contact Email: ***@goeagle.net The insured spoke to a representative at our main office, at our main phone number XXX-XXX-XXXX on June 9, Mr [redacted] was informed on June 9, that a written request with the insured's signature is required to cancel a policy and our fax number was providedThe insured faxed a request to cancel his policy yesterday, Sunday, June 15, Our office is not open on SundayWe apologize if the insured was unable to reach us on SundayThe request was processed this morning June 16, 2014, with a requested effective date of June 9, and the client will be receiving his pro-rated refund within seven business days which will be applied per his instructions to the credit card used to pay for the policyPlease see attached fax sent by the insured Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)