Eagle Financial Services

Hello, As o 12/8/2015, it has been confirmed that the title for the car has been received by [redacted] It seems that there was a delay with the [redacted] between the time that the title was mailed and the time the title was delivered [redacted] , we extend our sincerest apologies for the delay Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The information that was priovded saying that I was late all those times are incorrect and as well as them saying they had to keep calling meI spoke to a [redacted] who redid my payment arrangement and I was paying weekly $i was often given a hard time saying that I coulnd pay this amount by one of the reps (it was a guy I cant remember his name) but I mentioned to him that [redacted] okayed this $a month arrangment he then in fact took it and payments were weekly as well I think in may or June I called to pay my weekly payments and was told that I no longer have any payments to make I asked at that time was she sure and she put me on hold for a few minutes came back and said yes im all set and I asked why when I ppaid the week prior didnt anyone say anything and the rep did have an answerIf you check the records and my payment history I have been paying weekly what [redacted] & I discussed even a little more than the $when I had moreCan phone records and my payments be pulled please because I would not risk something like this going on my credit report over a $a week payment? If this is a true balance I dont mind paying it but I want them to be thorough and honest with my paymentsIf this is a true balance I can still do the $a week BUT I would like to only deal with [redacted] & [redacted] only because im being told something totally differentAlso I need this to come off my credit report asap and would something in writing in reference to it Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] , We truly appreciate your feedbackAs a courtesy to you, we are stopping all actionsWith your privacy in mind, we will be happy to speak with you directly about this matterPlease feel free to send your phone number to us at [email protected]

We have reached out to you, but have not received a call backAn actual conversation would be more beneficial than exchanging emails – We hope you will contact our office by phone or in personBest regards, Eagle

As [redacted] is adamant that this cannot be any member within their organisation creating this problem due to company restrictions on phone calls in place, I will be happy to revoke my complaintI apologise for any offense caused I can assure [redacted] this 'nonsensical' decision to complain was not taken lightly based on information received and investigations madeI am sure he would have taken the same action in reverse Regards, [redacted] Managing Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately, Mr [redacted] won't be held responsible from his employer for his actions because he has a long history with the company This is not acceptable and I am certain that the company's phone records and voicemails will substantially show the phones calls he made to myself and husband on the dates provided An employee there on 7/named [redacted] , was present while Mr [redacted] was calling me these unethical names because shortly after he had her to call back one time Again, his behavior will not be tolerated in demoralizing me The checks were never cashed, but I kindly asked him to mail them back and its being denied that they were ever received Apparently, this issue will require further legal actions against Mr [redacted] and the business that they are denying his actions Regards, [redacted] ***

[redacted] *** [redacted] *** Re: [redacted] ***Consumer Complaint I.DNo [redacted] Dear Sir or Madam: Thank you for forwarding Ms ***’s complaint to usAlthough we get very few customer complaints, we take any complaint seriously and work hard to resolve all disputes We have carefully reviewed the allegations of Ms [redacted] regarding name calling, harassment, and intimidationWe have been unable to substantiate her allegationsOur employees are trained to provide polite, courteous, and professional customer serviceThe employee cited by Ms [redacted] is a long term employee with us and has a history of acting in a professional and friendly manner Ms [redacted] has asked for us to waive certain late fees, and for any future contact with her to be made from our Covington, Kentucky office In order to accommodate Ms***, we are willing to remove $of late fees charged to Ms***’s account, with all future contact being made by our Covington, Kentucky officeWith regard to her request that we return two checks mailed to us, we never received those checks and therefore, have nothing to return Again, we appreciate the opportunity to address Ms***’s complaintIf Ms [redacted] has any questions about her account, she may contact Covington store manager [redacted] Sincerely, _______________________ [redacted]

We appreciate [redacted] willingness to re-engage with Eagle and make good on her financial obligations with us Attached is the full payment history for [redacted] loan with Eagle If she wishes to have the balance reported as $on her credit bureau, the balance owed is $ The [redacted] may be willing to accept partial payments in lieu of a lump sum payment, but we would still need the full balance paid before it could be reported that way They can be reached at 440-663-to discuss payment arrangements.If [redacted] has any data to support anything contrary to this attached payment history, we would be willing to review such data; otherwise, it is requested Revdex.com close out this very tangible complaint and consumer rejection.Sincerely, [redacted] Director of Operations

I have spoken to eagle finance and we came to an agreementMy payments are now more affordable and my insurance money was returnedEagle finance helped me once they fully understood my problemNo further action is required

Dear [redacted] ***, We are in receipt of a complaint filed by [redacted] ID # [redacted] It is our pleasure to assist in resolving this matterAlthough we did not receive verification of fees, as a courtesy, we are mailing the customer the check he requested as a refund of NSF feesIn addition, we have clarified the date of payment going forward Regards, Jarod S*Eagle Financial Services, Inc

Dear [redacted] We are in receipt of your inquiry made through the Revdex.comWe appreciate your input and have investigated your situationWhile we strive to make the lending process simple, we must prudently gather information and data prior to any loan approvalThis was part of your loan application process as wellOur branch assures us they were able to handle your application and, in fact, looked forward to developing a customer relationship with youWe apologize for any confusionBecause loan approvals and terms are private, we would ask that you contact Mrs [redacted] for further discussion Regards, Eagle

Dear Lisa Ryan,Thank you for your recent inquiryWe understand our customers often face difficulties and strive to work toward amicable solutionsDue to privacy concerns, if you wish to discuss specific ways to handle your account and your situation, you need to speak directly to our Manager *** [redacted] .Regards, ***

Dear Mr. [redacted] , Thank you for your inquiry. We take customer concerns seriously and hope to help you. While your account was paid off in early November, it seems that you have questions about how payments were applied and/or the status of a lien on your vehicle. These are detailed questions... that must be addressed with our local Manager. We have made him aware of your inquiry and he is ready to assist you. His name is [redacted] and his number is ___________. Thank you for your prior business and we wish you the best. Sincerely, ***

Dear [redacted] ***: Thank you for your follemail inquiryAs stated in our prior response, we found no substantiation of your claimsOur manager, [redacted] , was involved in our investigationWhile you continue to request that we return your checks, we would again point out that we did not receive themFinally, we would are happy to service your account from our Covington location and have already begun doing so Regards, [redacted]

We are in receipt of your post and would like to address your concernsBecause you have an attorney, we will communicate through your counselWe have left messages to call with her and look forward to speaking

Dear Mr [redacted] , Thank you for your inquiryWe take customer concerns seriously and hope to help youWhile your account was paid off in early November, it seems that you have questions about how payments were applied and/or the status of a lien on your vehicleThese are detailed questions that must be addressed with our local ManagerWe have made him aware of your inquiry and he is ready to assist youHis name is [redacted] and his number is [redacted] Thank you for your prior business and we wish you the bestSincerely, ***

Dear [redacted] , Thank you for your commentsWe would like to find a way to help youDue to the complicated nature of your inquiry, we would prefer to speak with you directly to better discuss optionsOur local manager, [redacted] , can handle this for youPlease contact him at [redacted] We look forward to hearing from you.”

Revdex.com:i did receive one phone call from the local branch manager, it seemed sincere, but was still a sales pitch to elicit an applicationI am at no point now, nor will I be interested in doing business with eagle, this matter can be considered closed as I do not feet that they have cared about my experience since I never received a call from anyone outside of the local branch where I felt mistreatedPlease do not contact me further I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

Thank you for reaching out to usWe are sorry for your lossUnfortunately, the questions here are complicated and privacy requires us to discuss them with you in personPlease contact the Manager of our Englewood location at 937-836- to discuss a satisfactory resolution