E3Live

Review: Website specifically states that for their frozen product (Not the dry) all shipping is included in the advertised price. I was charged 30 dollars for shipping and they refuse to refund my money. I have ordered from this company at least 4 times and have always received free shipping previously.Desired Settlement: I just want my 30 dollars refunded to me. I will accept a credit for future purchases if that is how they want to do it. I would also like an apology as they ignored the 4 emails I sent them in regards to this matter.

Business

Response:

[redacted] contacted us on 12/1/14 to place an order with us- He has ordered with us since 2013. [redacted] placed his order and then sent an email to our Sales account, He was replied same day and the email came back as undeliverable, We called him and left voicemail msgs. [redacted] Called us and spoke to a CSR on 12/5/14 and was asking questions about our shipping- Client has paid and PAID the same amount he always has. After he got off the phone he sent another email to our sales account in regards to shipping charges, We again tried to call him and send him an email. He did not reply and the email came back as undeliverable. He AGAIN was charged the same amount that he has always been charged, He has paid for shipping in the past and did on this order. We have in our records that we can send to him all of his previous orders with us. At this point we will not refund him for any shipping as we charged him the same amount as we have before.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)This is copied from their website. This is exactly what is printed on their website.All Locations -- Please NoteAll frozen items have non-refundable shipping included in the price. Dry goods shipping varies depending on the number of bottles ordered. I rest my case. I copied and pasted this from the website that you order from. Thanks, [redacted]

Business

Response:

here are the last two invoices we have for [redacted], You can see that we charged him the same amount both times. Please let me know if you have any questions Thanks [redacted] CSR Manager Klamath Algae Products Inc. dba E3Live

[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]