E - Z Rent A Car

Review: Hi I rented a car from ron bergeron on nov 4 14 early that morning I told that it was to go and see my boyfriend that is in jail [redacted] ma I gave 341.the 300 fo the depocit the rest fo the day rentin the car.when I arrive at [redacted] jail to see my boy I found out I had two warrants just fo court fees of situation months ago so I end up arrested right there I was with a friend name [redacted] I told my friend to get in touch with the rental companny so [redacted] can explain the situation to [redacted] the ez rental manager cause the state police was saying they was gonna tow the ca&r so [redacted] got in touch with the state [redacted] jail letting them know that he was goin to get the car in a hour in a half so ron got the car the same day and no towing cause the car was running fine.I got out the next day I went to get some of my money back of my deposit and some of my stuff that I left like my purse and clothes now he is tellinbg me that he is gonna stay with all the depocit for towing and other fee just because he was sexualy harrassing me since the begining I rent the car and I insult him I told him I would never be with a men like him how dirty he was and now he dnt want to give me my money I got evidennce of text messages by him askin out and he is sayin because of expensess of towin and mileage he gonna stay with my money he was very disrespectful n rude.he was like if u sleep with me I waive all your fees and ill give you all the money back I need someone to help me in this matter cause I noe I got rightsDesired Settlement: I would like my money back and to report this guy of been so unprofeccional and dirty askin for sexuals favor I told him can I talk to your manager and he was like im the manager..so please need your prompt help

Business

Response:

on 11/3/2014 I [redacted] rented a vehicle to [redacted] of [redacted] ma

this same evening at about 830pm I did recieve a call from a friend of miss [redacted] that

ms [redacted] was arrested at the [redacted] jail on outstanding larceny warrants and was being held without bail he informed me that the vehicle that was rented by us is at the [redacted] prison which is over 50 miles from my location of [redacted] ma e-z rent-a- cars policy is vehicles may not travel over a 50 mile radius which is clearly stated in our office when ms [redacted] rented the vehicle our policy was explained to her on said date 11/3/14 I along with another employee went to [redacted] state prison to pick up vehicle at about 11pm when we retrieved the vehicle the vehicle was on empty on fuel there was already approximately 200 miles put on vehicle which we allow 100 miles per day each additional mile is 25 cents per mile the vehicle was very dirty with food spilled on the seats and at that time vehicle was driven back from [redacted] mass on wed 11/5/14

the customer ms [redacted] contacted me and I advised her that her deposit was forfeited due to the fact that vehicle was driven outside the allowed 50 mile radius and because fuel was not at

half a tank when rented also vehicle was not clean when picked up plus the fact that I had to pay help to retrieve the vehicle at night this was not at my companies fault this was a case of a customer being arrested while in possession of our vehicle customer was told on a few occasions that her deposit of $300.00 was forfeited if I was to send a tow truck the expense would of been much higher

thank you

E-Z RENT-A-CAR