E-Z Pass Virginia

hello good afternoon on 12/29/2022 I contacted the phone number 855 495 9777 at 3:11 pm I'm trying to get information about some invoices that I received. I was spoken with a person who was extremely rude the way he was spoken is like he was complaining about his job. not sure why this department has someone like him. I ask him for his name and he doesn't not want to provide. he told me that it was IBEN I don't think that is his name but I have the call recorded and I'm taking steps to proceed with this he should not be working in customer service. my cellphone is 571 326 8980 From where I called. this person needs to learn how to treat people.

best,
Roxana Perez

I am writing about the criminal behavior of the toll violations office. I recently received a final notice from toll payment processing Center for Hundreds of dollars ( toll +admins fees) . As per notice this is final order. I was in shocked and immediately called the number provided in the notice. The representatives I spoke to told me that it is being sent to collection. They also confirmed that the notices were sent to a wrong address and blamed me despite my NOT receiving prior notices. I am so in shocked I asked them to have manager called me and I immediately filed a dispute. Until now I have not heard from anyone, nor I have not heard from the dispute committee.
Yesterday June 6th I received another FINAL notice and once again I am told that it is being sent to collection, I could lose my License if I do not pay admin fee.
I am very concerned because I am threatened. My Questions are if the notices were sent to wrong address why should I pay admin fees? Why this is not before a judge? Why cannot I pay the tolls only? I need someone to get back to me ASAP. Thanks

Whoever runs the express lanes should be fired. They randomly change the lane reversal schedule with NO NOTIFICATION. We literally build our trips around the 95 Express Lane Schedule. If they are going to reverse the schedule (that anyone and everyone who uses those lanes knows by heart) then WHY would that not be a major announcement on EVERY Virginia news channel for days ahead of such a major change? They SUCK. They're luckier than they know that they're not in elected positions.

For the last month I have been receiving automated phone calls concerning my E-Z Pass VA account. The calls state tolls can't be charged to my account and I need to contact them. It also says to press one and I will be connected to a customer representative. Well, pressing one places you into a que of over 100. If you ask for a call back (which the automation offers) you never receive a call. I tried to wait. But after 20 minutes and moving from 107 to 84 in the que, the system disconnected me!

So I've gone the "chat" route (3-times). The first time I was told my account is in good standing and not to worry. The second chat session 2-weeks later identified there is another account with my phone number erroneously listing my phone number on it and they would contact them to correct it. On the third chat (an additional 10-days later) I was advised that they had sent a courtesy email to the other customer. I stumped the representative when I asked why they couldn't remove the erroneous phone number from the delinquent account? And why I as a customer in good standing should continue to receive calls associated with someone else's account in arrears? I'm sure I heard crickets through the chat...

I asked that the issue be elevated to a supervisor and the response was that the chat agent sent an email to his immediate supervisor. I asked for the expected response time. The response, 1 to 3 days. So while I wait on the phone again (3rd time) and wait for a call from a supervisor, I will have to put up with the automated calls about "My Account". This system needs some serious improvement!

Buy the pass..get the auto refills. Moved out of state thinking nothing of it. Get mail forwarded to me after OVER a year of no longer living there and it is from an attorney's office with toll violations and over 20k in admin fees? Seriously the admin fees are ROBBERY- AND somehow I have to prove after 2 or 3 years that my transponder was working and had sufficient funds at the time? The entire thing is a sham. Come on government... can't you do better than allow this to happen? As if we aren't taxed enough for everything- now this!? GTFO

Re: Revdex.com Case # [redacted] On behalf of E-ZPass Vírginia, I would like to sincerely apologize for any inconvenience the patron has experienced during this processUnfortunately l am unable to find a record ¡n our system of the call mentioned in the complaintOur records do indicate that the vehicle in question did not pay the toll for using the road and the violation fees were assessed in accordance with Section 46.2-879.I of the Code of Virginia Again, I apologize for any inconvenienceIf either you or the patron have any additional questions or wish to discuss this further, please contact me directly at ###-###-#### or by email, [email protected] Kind Regards, [redacted] Customer Service Center Supervisor E-ZPass Virginia

I got hit with a toll and administration fee from July. I always pay at the cash booths. If I did not know a toll was missed how can they force me to pay a fine legally. I have paid the toll and fine but I will no longer do business in Virginia, it is no loss for me.

My satisfaction rating is less than one star but you didn't have that option to rate it as such. I am just venting as I believe whomever approved these tolls is a thief and dishonorable. Honest tax payers are having to pay ridiculous amounts of money for this. If I had my way to communicate to everyone NOT to pay their toll bills and no one paid...what could they do...take everyone's license away, put everyone in jail. All of these people deserve to be punished! God will handle that! If you can, try to avoid the tolls. Do not support this! It needs to stop!

I have been a customer since the 90s, and am still an active customer. I am now being summons to court for 6 toll violations totaling $10.50 that were unpaid from 2 years ago, when E-Z Pass was unable to replenish my account, due to insufficient funds when I was unemployed.

According to their “Customer Service” they tried to withdraw the money only twice, back in 2017, when I was not working., and then they sent out notices. After the account had been replenished, and I was successfully using E-Pass again, I assumed that the matter had matter had been resolved. Apoarently, it had not. I had no idea that those 6 tolls were still unpaid until I received the court summons 2 years later.

The fine is now Over $1000, or $470.50 if I settle before court. When I tried to get the fine further reduced they said that “there was nothing they could do.”

I think that this is a horrible way to do business, and to treat a customer. I do north think it is fair to have to pay such an exorbitant fine when, except for a short period of time, I had an active account with a positive balance, and they could have withdrawn the $10.50 at any time during the past two years.

This is no way to treat a long-standing customer

I am very distressed by my recent experience with EZPass! I went up to Philadelphia for Thanksgiving a few months ago, and my EZPass was apparently frozen but there was no indication of such (most toll booths no longer have gates or say "toll paid" on I-95) until I got to a bridge in Philly and it wouldn't let me through. I got back home (and emailed the other jurisdictions and have taken care of missed tolls that I was unaware of - on the way home, I went through cash gates and paid cash) and called to be told that (1) My account had been frozen because I hadn't used it for a while (! I don't have to on a daily basis but would sure like it available to me if I go to Reston or Philly), and (2) my transponder was 10 years old anyway and I needed a new one.

So they sent me a new transponder and I mailed back the old one and I checked and all my money in the account had been transferred over to the new one. Fine. I decided I'd better use it every few months instead of taking Route 7 to Sterling as I've been doing monthly, so I tried to use it Friday and no indication of whether it worked or not on the toll road, but it definitely did NOT work on the Greenway and I had to hand over a credit card with all sorts of cars lining up behind me at the gate!

Tried to get into the account this morning to see what's wrong, and of course they have once again locked my account and now I can't even call to fix things once again until Tuesday because this is the middle of a holiday weekend. VERY distressed over something that had worked seamlessly for me for 15 years until this past 6 months.

Re: Revdex.com Case # ***
On behalf of E-ZPass Virginia, I would like to sincerely apologize for any inconvenience the patron has
experienced during this processOur records indicate that the vehicle in question did not pay the toll
for using the road; the violation fees were assessed in
accordance with Section 46.2-of the Code
of VirginiaWe have checked with the toll facility and all lanes were open and operational at the time of
the violationAs such, we are unable to grant a refund to the patron as requested in the complaint
Again, I apologize for any inconvenienceIf either you or the patron have any additional questions or
wish to discuss this further, please contact me directly at ###-###-#### or by email
Kind Regards,
*** ***
Customer Service Center Supervisor
E-ZPass Virglnia
** *** ***
Clifton Forge, VA
Phone: ###-###-#### Fax: ###-###-####

This co. Customer Service is the worst. I have had an ez pass and paid thousands in tolls for years but did not get the updated transformer for 66. Was careful to have a passenger on the hov lane but got a violation. Called for an 8.50 credit but was denied. And the rep just paid the citation from my account when I tried to say I wanted an appeal! Really poor skills. Borders on fraud.

Watch out the Dulles Toll Road Main gate. The toll is $2.50 flat rate, but they took $7.50! I contacted so many times, but no explanation or credit from them after 1 month passed from my initial inquiry. The customer service just repeats "we are still researching...what more to research when $7.50 was taken for $2.50 toll gate. They can take whatever money they want from customers? They used to have much better service, it is terrible now.

Re: Revdex.com Case # [redacted]
On behalf of E-ZPass Vírginia, I would like to sincerely apologize for any inconvenience the patron has
experienced during this process. Unfortunately l am unable to find a record ¡n our system of the call
mentioned in the complaint. Our records do indicate...

that the vehicle in question did not pay the toll for
using the road and the violation fees were assessed in accordance with Section 46.2-879.I of the Code
of Virginia.
Again, I apologize for any inconvenience. If either you or the patron have any additional questions or
wish to discuss this further, please contact me directly at ###-###-#### or by email,
[email protected]
Kind Regards,
[redacted]
Customer Service Center Supervisor
E-ZPass Virginia

On behalf of E-ZPass Virginia, I would like to sincerely apologize for any inconvenience the patron has experienced during this process.  The [redacted] and [redacted] are operated by private companies that are responsible for all tolling operations, including the issuance of unpaid tolls and toll...

violation notices. The Virginia E-Z Pass Customer Service Center processes E-Z Pass electronic toll transactions for the [redacted] and [redacted]. Per the Customer Service Agreement, it is the customer’s responsibility to manage and maintain a positive balance on their account. As a courtesy, E-Z Pass VA issues email notifications when an account goes into insufficient funds. This subject account went into insufficient funds on 10/17/2014 in which a courtesy email notification was sent that same day. The account was not replenished until 10/29/2014 and it was during the period that the account balance was insufficient that the unpaid tolls occurred.  The toll facilities records do indicate that the vehicle in question did not pay the toll for using the road and violation fees were assessed in accordance with Section 46.2-819.3:1 of the Code of Virginia. Unfortunately we are unable to grant a refund to patron as requested in complaint.Again, I apologize for any inconvenience.  If either you or the patron have any additional questions or wish to discuss this further, please contact me directly at ###-###-#### or by email, [redacted].  Kind Regards,[redacted]

I went through an EZ pass toll on the Greenway in Virginia today, and for some reason my EZ pass did not get read. I slowed down to almost a stop at the booth to see if it would read better, but it did not and with cars behind me, I had no way to back up and try again. I hoped that my license would be read and I would be sent a toll charge in the mail, but... a Virginia trooper pulled me over instead. I gave him my EZ pass and he said he confirmed that it was a current and valid account, but that I must not have held the EZ pass up correctly or early enough. I have never had an issue like this before, and now I have been issued a Loudon County Court summons. I don't mind paying the toll, but why do I have to go to court when I presented my EZ pass, but it just didn't read? Is there some way to see there was a glitch in the EZ pass reader?

l do understand that mistakes are made by both ezpass and the citizens. Bus as a citizen, driver and someone who goes through the tunnel daily, I know right ave wrong. If I don't have any money on my ezpass then I take the high rise bridge. If I chose to go through the tunnel knowing I don't have any money then I know I must pay that price. I also know that if I don't pay on time there is a late fee. It pisses me off that I pay my ezpass bill on time every time and others chose not and are let off the hook. It is not fair for those of us who pay like we are supposed to and others who use lame excuses get not to pay. We should get compensation for paying on time. Either there is a late fee or there isn't. I got into an argument with a friend of mine who bragged about not paying his bill and had most of it removed. If you are not going to make others pay the late fees, then give those who pay on time 80% of our money back also. I just watched a women go from a $9000 bill down to $1000. Really $8000 off. ridiculous. She knew what she was doing. Excuses, no remorse, could have gone around. B'S. Wavy 10 should be on the people who pays side.

I acquired an EZ Pass this year and felt it was a good thing to have. However, I had not a single clue that it would cost me over $40 to take the 495 around DC on a Friday in July 2017. I called to question this and they responded that they charge differently based on the day and time etc. etc. and that the full $40 was correct. This is absolutely a crime against drivers as there is no notification of these fees that I was aware of. Needless to say, I will NEVER EVER again travel that road and I am now fearful of anymore EZ Pass lanes that can do this without ever being aware of what is being charged.

For the second time now, since I owe the VA Ez-pass, I am unreasonably fined for toll access violation: my vehicle is registered, on random dates, as using the Dulles Toll Road w/out a transponder assigned. For almost an year now, I am commuting daily on Dulles Toll Road, using the same transponder, mounted on the same spot since 2014 ! And my CC is charged regularly w/out any problem. To clarify if the E-ZPass Virginia has issues w/ the license plate readers, or else, I tried in vain to call the customer service number. Since I had no luck w/ the phone, I contacted, via email the Violation Department, asking to do an investigation before requesting fines for supposed toll violations; the reply politely suggested to call the customer service number. Like the first time, to avoid ending up paying the late fees on top of the unjustified fine, I am going to make the payment. However, I would much appreciate a review on the matter. From what I've read, this happens way too often! I really feel that the toll authority should investigate why the transponders are not picked up sometimes, and commend a way to support customers filling disputes on this matter.

Review: My grandson was driving my car, which he has an ezpass on, in his name. Aparrently there were no funds on the ezpass, and he was/is going to add funds once he gets paid on Friday. At any rate. EzPassVa sent paper bills to my house because he is using my car, and I paid them. The actuall toll used were around $2.80 all together. The fees EzPassVa added onto it was over $30. This makes no sence. Myself or my grandson should be able to pay the actual toll. Which he is going to your office on Friday to add funds on the ezpass he has. How come There are so much fees when He has his Ezpass on the car... There was even 30 days given for him to pay it. This happened on June 10th.Desired Settlement: I want the extra fees I paid refunded to me. As Its not his nor my fault your scanners and cameras did not pick up his ezpass, which your office on [redacted] turnpike installed themselves. I understand the tolls need to be and should be paid. But the fines are extremely high to begin with, and not warranted here, when he planned to go by your office and pay it once he got paid on Friday.

Business

Response:

Re: Revdex.com Case # [redacted]– Mr. [redacted]On behalf of E-ZPass Virginia, I would like to sincerely apologize for any inconvenience Mr. [redacted] has been subject to during this process. We have contacted Mr. [redacted] regarding his complaint and this has since been resolved. Again, I apologize for any inconvenience. If you or the customer would like to discuss this with me further, I can be reached at [redacted] or by email, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,