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Thank you for contacting Fitness Singles. We see that you have been using the paid subscription since 4/1/19. Do you need further assistance?

Called and spoke with the business. They stated that after review it seems that the consumer did go into website to check msg and send msg. However, it seems he did it through our free trail. We are will to give the consumer 3 months of free subscription or his original $39.99. Please advise us as to which is preferred.

Business states that they will process a refund today and the consumer should see it within the next 3 days.

Thank you for contacting us. It appears that your account got stuck in an extended security review so certain features on your account were disabled. We take the safety of our community very seriously and one of the unfortunate side effects of this is that legitimate accounts sometimes get flagged in error.

We are happy to provide a refund or we can reinstate your account and remove the security check flagging. We will also extend your paid subscription by three months for free. Please let us know what you would like to do and we apologize for the inconvenience this has caused.

Thank you for contacting us. We have reviewed our support tickets on this matter and you are correct that the website was experiencing issues with heavy loads over the past few days. Those issues have been resolved and will no longer occur. As far as your interaction with customer support it appears this may have been a misunderstanding as the representative thought that you had requested that your membership be cancelled. A full refund was issued on Feb 3rd and cleared on Feb 5th so you should have already received the credit.

We are happy to reopen your account for you at anytime. Please let us know if you would like us to do this.

Thank you

Thank for contacting Fitness Singles through the Revdex.com. We are unable to find any previous correspondence from you in our ticketing system on Fitness-Singles.com but we are happy to assist you here. We have researched your account and we see that the account was closed by our staff in early July due to the fact that you had two profiles on the website. Since the service was not used we are happy to refund any charges that occurred after July 1st.

The former Member, Mr., has a profile are under username: “***”. In connection with this profile, Mr. was charged subscription fees three times in total. The initial charge was on April 7, 2018, for $65.97 USD. This charge was in order to purchase a 3 month subscription. Subsequently, recurring subscription charges occurred on July 7, 2018 and October 7, 2018, also for $65.97 USD each. An attempt has been made to refund the July 7, 2018 charge, but this was not permitted due to a chargeback being filed in reference to that specific charge. The final charge on October 7, 2018, has been refunded in full. The refund occurred on November 28, 2018. No more charges will occur in reference to this account, as Mr.’s recurring charges have been deactivated at Fitness Single’s Credit Card Manager’s website (PayPal Manager). Therefore, in regard to issue number 1., raised by Mr., all recurring charges have been deactivated and no further charges will emanate to or from this account. Cancellation of recurring charges bears no relation to Mr. being able to access the account—as these recurring charges have been voluntarily canceled by Fitness Singles and will not occur again in the future. In regard to issue number 2., a refund attempt was made on December 10, 2018 but was unsuccessful due to a chargeback being filed in reference to the charge. Fitness Singles is happy to refund this charge of $65.97 USD and will do so at any time when the refund is technically permitted. In response to Mr.’s issue number 3., access by Mr. to our website, the sole property of Fitness Singles, in order to disable various features of his profile, is unnecessary and undesired by Fitness Singles. Mr.’s profile is no longer visible on the Fitness Singles webpage(s) and his profile, photos and all other material attached to the profile is no longer visible to Fitness Singles members or the public due to being removed from the website in full. Access to the profile serves no purpose at this time and Mr.’s membership has been canceled. Information Mr. has provided for creation of said profile will not now, nor ever, be used for any purpose, commercial or otherwise. Thank you.

Originally, the member, Mr., had asked for a refund of his recurring charge. He had not canceled the subscription prior to it renewing on November 10, 2018, thus he was billed for a renewal. Additionally, the member’s account showed usage of subscription-only services a full week into the new term—for which he was asking to be refunded. Initially, his refund request was denied on this basis. This is in compliance with our Terms of Service where we make notification to members that all subscription purchases are non-refundable. However, when a member accidentally auto-renews for another term, we may often elect to refund the charge as a gesture of goodwill, as long as subscription-only services do not continue to be used. Here, it appeared that these services were being used—as the member read and sent mail a week into the new term.

Accordingly, the member was notified that we could not issue a refund because the subscription had renewed (wasn’t canceled) and because the subscription services were continuing to be used. The member then offered the explanation that he had only sent one single message a week into the new term. Our support staff was able to determine that the member’s claim was indeed true. As a gesture of goodwill, the support person reversed his decision and did offer the member a refund. The refund was issued and the member wrote that he was happy that the matter had been resolved satisfactorily.

The complaint made to the Revdex.com was apparently written after the initial denial of the refund and before that decision was reversed by our support staff. Therefore, it is not representative of the complete story and, in the end, the customer was satisfied and did receive a refund. Thank you.

Thank you for contacting Fitness Singles through the Revdex.com. We apologize that we could not resolve your issue through our normal customer service channels. Rest assured Fitness Singles is dedicated to your satisfaction with our service. We have been online for 15 years and have millions of satisfied customers. With regards to your issue we do not computer generate profiles and operate the business with very high ethical standards. In your case what is likely to have happened is that when you first joined every member in your area had not been viewed or contacted. Eventually you will see all the members in your area and then have to wait until new members join for additional matches. This is why you will see many matches at first and then less matches the longer you are participating in the service. The subscription does not impact this at all. Since you are not happy with the service we are happy to refund your subscription fees. Please allow 24 to 48 hours for the credit to appear.

Thank you,

Fitness Singles Customer Support

Thank you contacting us. It looks like when the paid subscription was cancelled the option to terminate your paid subscription immediately was checked. This may have been done in error. No problem though as we have already activated a new three month paid subscription for you. Let us know if we can be of further assistance.

Thank you for inquiring with Fitness Singles. We searched our ticketing system and we were unable to find your messages. What email address were they sent from? As far as your account is concerned it was not hacked. It looks like someone guessed your password and was able to log in to your account so out of precaution we deactivated the account. We are happy to refund you the entire amount of your subscription fees.

Fitness Singles has been online for 15 years and we run our business with very high ethical standards. We appreciate your business.

Thank you for contacting Fitness Singles through the Revdex.com. We're sorry we were unable to resolve your issue through customer support. Looking at your account we see that the paid subscription was cancelled on June 10th but the profile was left active at that time. Our records indicate the account has not been used since June 13th. Per your request your profile and all information has been removed.

We are happy to provide a new three month paid subscription free of charge if you would like to create a new account. Please contact us through the Fitness Singles website if you choose to do this.

Hi Melissa! On March 10th when you went through the cancellation process you selected the option to terminate your paid subscription immediately. The other option that is offered during cancellation is to complete the remaining time that was already paid for. It seems you may have selected the wrong one in error. It's OK though as we just set you up with a new three month paid subscription. There is no charge for this subscription. Please let me know if I can be of further service.

Hi Gord,

I'm the CEO of Fitness Singles and I'm happy to assist you with your concerns. You have stated that you have contacted me regarding this issue but I do no to have any record of this. You have also stated that you contacted our customer support team without a response. Unfortunately we cannot find a ticket in our system for your compliant so I'm glad to have the opportunity to assist you now.

We care about our customers and we always strive to provide the best experience possible so I'm sorry to hear that we did not meet your expectations. This is not a common experience on the website though. We have over two million members and we've been online since 2003 with very few complaints about the service compared to the size of our membership. Of course we can't please everyone but we certainly do our best to provide 100% satisfaction. Your complaint seems to imply that our company creates fake profiles that are then used to bait our non-paying members into paid subscribers. This could not be further from the truth. In order for a dating site to be successful it must be run with very high ethical standards. Fitness Singles has NEVER created a fake profile nor will it EVER create a fake profile. If a fake profile is spotted in our community we immediately remove it. We also have teams working 24/7 to prevent any fake profiles from becoming members in the first place. Of course we can't prevent every fake profile from making it through the review process but no dating website can make that claim. Until the non paying member actually becomes a paid member we do not have any form of official identification linked to the profile of the member. The credit card that is used to subscribe provides some level of identity verification. This is why paid dating websites are more secure than free dating sites. Free dating websites never require any form of official identification.

Typically when someone first becomes a member they receive an influx of messages because they are promoted heavily to members in their area. Eventually the messages will come in less frequently as the existing pool of users in your area become exposed to your profile and decide to either contact you or decide you may not be a suitable match. You also indicated your subscription was cancelled which is not entirely correct. The auto renewal portion of the paid subscription was cancelled but this still allows the remaining time that was purchased to be used. You can see this stated in your cancellation email notification. I see the account still has an active paid subscription as of today (3/28/2018) that doesn't expire until 8/28/2018. Since the service has been used I can refund the difference between the price of the 12 month and a 1 Month paid subscription. Alternately, you can continue to use your paid subscription until it is completed in August with an free extension to the end of the year. Please let me know what you would like to do.

The refund is calculated as follows - $119.88 USD minus $39.99USD = $79.89 USD. This equates to approximately 100.66 Canadian Dollars. The payment will be mailed by check. Please let us know if this is what you would like to do. Thank you.

Hi ***,

Our records indicate that you cancelled your paid subscription on March 28th, 2018. At that time you choose the option to terminate the remaining portion of your paid subscription. Perhaps this was done in error? We can set you up with a new three month paid subscription or refund the unsused portion of the paid subscription which would amount to a refund of $25.98. Please let us know what you would like to do.

Thank you

Fitness Singles has been online since 2003 and we run our business with the highest ethical standards. We have over 2 million members in five countries, an A+ rating with the Revdex.com and many success stories from happy couples that have met on the website. We would like to assure you that the profiles are not fake and that they are all user generated. We do not create or modify profiles under any circumstances. With regards to your subscription we see that you had a previous subscription with us in 2007 and we're sorry that your experience this time did not meet up to your expectations. Since you were only on the site for three days we are happy to grant you a full refund and we will do so immediately. Thank you.