E & S Roofing

Review: Purchased defective tennis shoes and K-Swiss has failed and refused to remedy the defect. The notice of the defect was reported on 9/29/2013. K-Swiss has noted the report on 9/30/2013 and has failed or refused to remedy through 1/9/2014. The product was a tennis shoe 12, 03017183, k12/097 and the number is ks[redacted]41.Desired Settlement: Non-defective shoe

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9905535, and find that this resolution is satisfactory to me.

Regards,

Review: I called K-Swiss about 2 months ago & talked to a gentleman about shoes I purchased. He ask me if they had been worn & I said yes. They were to small & hurt my feet. He talked to his manager & he said they would do a one time exchange for me & they would find me a size 5 1/2 & I agreed. He mailed me the paperwork & it said right on there a one time only for exchange. Sent them to the company & got a reply saying they have been worn & couldn't exchange. I replied back saying they had already approved for the exchange. They have my shoes & my money. I have e-mailed them twice now for a response & nothing.Desired Settlement: I would like to have a the shoes in size 5 1/2 like they said they would do. If they cant do that I want my money back.