E Rock Tumbling

Review: I PURCHASED A ROCK TUMBLER FROM THIS BUSINESS ON LINE. WHEN IT ARRIVED IT WAS NOT WHAT I HAD ORDERED. I ONLY NEW THAT WHEN I OPENED THE BOX. I EMAILED THE COMPANY AND THEY SENT ME THE REFUND POLICY WHICH STATES IF THE BOX HAS BEEN OPEN I WOULD NOT GET A REFUND. I EMAILED THEM AGAIN TELLING THEM I WOULD BE SENDING THIS ITEM BY UPS. AFTER A MONTH WHENT BUY AND I DID NOT RECIEVE MY REFUND I EMAILED THEM AGAIN. THEY REQUESTED THE TRACKING NUMBER WHICH I EMAIL TO THEM. I HAVE NOT RECEIVED MY REFUND AND I HAVE NOT HEAR A WORD FROM THEM EVEN THOUGH I HAVE ATTEMPTED TO CONTACT THEM. THE PERSON WHO IS THE "CUSTOMER CARE TEAM" IS [redacted].I AM VERY FRUSTRATED AND ANGRY ABOUT THIS AND WOULD LIKE SOME RESOLUTIONTHANK YOU FOR YOUR HELPDesired Settlement: THE AMOUNT I PAIN FOR THIS TUMBLER PUT BACK INTO MY ACCOUNT. I PAID BT MY DEBT CARD AND THE CAN USE THAT NUMBER TO CREDIT MY ACCOUNT